TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from State Return was free this time!?!? I just wanted to share that my State return was filed for free this year. I don't know why, but I paid nothing for both Federal and State filing.
Date published: 2021-02-18
Rated 5 out of 5 by from Very happy with service Everything was Great. Great communication with my expert. Everything filed and handled in. Good time
Date published: 2021-02-18
Rated 5 out of 5 by from Thank You! I received great advice and expert help from John. Not only was he patient but was able to answer all my questions and walk me through step by step.
Date published: 2021-02-18
Rated 5 out of 5 by from Simple to Use It took me step by step to complete the forms. I had one question so called and received help in solving my question.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is exceptional in all aspects! Every aspect of Turbo Tax is professionally accomplished, inclusive, helpful, fast and easy. This is my 7th year filing with Turbo Tax and it is a so non-threatening and a joy to file. I will use Turbo Tax always!
Date published: 2021-02-18
Rated 3 out of 5 by from Turbo Tax is kinda wack Turbo tax is a very smooth process that walks you through step by step instructions and makes sure you don't miss a thing. The only issue is the fee, which seems to fluctuate quite a bit. It would've be fee less if I didn't report a massive 36 dollars in cap gains, but instead it cost 140 dollars? How does that make any sense? If you have a brokerage account you'll get charged a fee. Turbo tax seems like the easiest and cheapest platform but the fact they can charge whatever they want and that price fluctuates, for me to do something I have to do or I go to jail seems criminally forced. I think the same applies if you have student loans or a mortgage. So basically every American that doesn't have a "Tax Person" has to pay a fee on top of a "tax return". Basically TurboTaxes goal is to scrape some money back from people who are being given back money from the govt. What a convenient time to charge a fee...
Date published: 2021-02-18
Rated 5 out of 5 by from good Was able to us Turbo Tax to file both federal and state taxes
Date published: 2021-02-18
Rated 5 out of 5 by from Simple! Secure! For Sure! Very easy to use. Very accurate with the information given! Instant results!
Date published: 2021-02-18
Rated 5 out of 5 by from great website!! Easy website. Very User Friendly. Turbo Tax Guided me all the way from start to Finish
Date published: 2021-02-18
Rated 5 out of 5 by from Easy as Pie I have been using Turbo Tax software to prepare out tax return for at least 15 years. This year's software was easier to use than ever. It was a bit difficult to figure out how to install the software I purchased at Office Depot since my new computer does not have a disk drive. Also, in previous years, the Federal e-file was free and the State e-file was $24.99. This year I paid $40 for both the Federal and State e-file in addition to the $53.39 for the purchase of the software. I feel that these fees should be communicated BEFORE you begin working on your returns.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14943
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from State Return was free this time!?!? I just wanted to share that my State return was filed for free this year. I don't know why, but I paid nothing for both Federal and State filing.
Date published: 2021-02-18
Rated 5 out of 5 by from Very happy with service Everything was Great. Great communication with my expert. Everything filed and handled in. Good time
Date published: 2021-02-18
Rated 5 out of 5 by from Thank You! I received great advice and expert help from John. Not only was he patient but was able to answer all my questions and walk me through step by step.
Date published: 2021-02-18
Rated 5 out of 5 by from Simple to Use It took me step by step to complete the forms. I had one question so called and received help in solving my question.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is exceptional in all aspects! Every aspect of Turbo Tax is professionally accomplished, inclusive, helpful, fast and easy. This is my 7th year filing with Turbo Tax and it is a so non-threatening and a joy to file. I will use Turbo Tax always!
Date published: 2021-02-18
Rated 3 out of 5 by from Turbo Tax is kinda wack Turbo tax is a very smooth process that walks you through step by step instructions and makes sure you don't miss a thing. The only issue is the fee, which seems to fluctuate quite a bit. It would've be fee less if I didn't report a massive 36 dollars in cap gains, but instead it cost 140 dollars? How does that make any sense? If you have a brokerage account you'll get charged a fee. Turbo tax seems like the easiest and cheapest platform but the fact they can charge whatever they want and that price fluctuates, for me to do something I have to do or I go to jail seems criminally forced. I think the same applies if you have student loans or a mortgage. So basically every American that doesn't have a "Tax Person" has to pay a fee on top of a "tax return". Basically TurboTaxes goal is to scrape some money back from people who are being given back money from the govt. What a convenient time to charge a fee...
Date published: 2021-02-18
Rated 5 out of 5 by from good Was able to us Turbo Tax to file both federal and state taxes
Date published: 2021-02-18
Rated 5 out of 5 by from Simple! Secure! For Sure! Very easy to use. Very accurate with the information given! Instant results!
Date published: 2021-02-18
Rated 5 out of 5 by from great website!! Easy website. Very User Friendly. Turbo Tax Guided me all the way from start to Finish
Date published: 2021-02-18
Rated 5 out of 5 by from Easy as Pie I have been using Turbo Tax software to prepare out tax return for at least 15 years. This year's software was easier to use than ever. It was a bit difficult to figure out how to install the software I purchased at Office Depot since my new computer does not have a disk drive. Also, in previous years, the Federal e-file was free and the State e-file was $24.99. This year I paid $40 for both the Federal and State e-file in addition to the $53.39 for the purchase of the software. I feel that these fees should be communicated BEFORE you begin working on your returns.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14943