TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281637 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Service I have used TurboTax since I began filing taxes. Transparent and easy to use. I recommend this service to all my friends and family.
Date published: 2021-02-18
Rated 4 out of 5 by from helpful good and easy to manage. helpful even through the pandemic
Date published: 2021-02-18
Rated 5 out of 5 by from OUTSTANDING Jai-Quilah was fantastic. She walked me all the way through
Date published: 2021-02-18
Rated 5 out of 5 by from good & comfortable Easy to use. Questions answered promptly. Excellent experience
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome!!! TurboTax helps me a lot to get my refund. It is really easy to use it!
Date published: 2021-02-18
Rated 5 out of 5 by from Always use and trust turbo tax Never had a problem with turbo tax it’s 100% worry free
Date published: 2021-02-18
Rated 1 out of 5 by from Forces Expensive options, Broken. Turbotax will force you into more expensive options, after you've already put in a bunch of information. Dishonest even though I thought you had to have a government mandated "Free filing" option that seems impossible to find. There are also certain issues that made me have to do a bunch of manual editing - the issue described in the below article is absurd and unexplained to the user resulting in no way to resolve. It was very unclear how to actually past this issue with the import, and I ended up needing to manually fix everything. This issue should be fixed. https://ttlc.intuit.com/community/taxes/discussion/1099-b-worksheet-at-line-sale-includes-a-disallowed-wash-sale-loss-code-w-amount-leave-blank-if-all/00/1919553/message-id/688789 Overall the way you use software to force people into more expensive options, while also deliberately hiding the free options is disgusting.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax eases my tax anxiety I know I'm in good hands with this software, especially being a first-time mom and filing a dependent for the first time in the middle of a pandemic. TurboTax made it simple for me to navigate and answered questions I had before I even knew I had them with the need more info tool. I would be lost without this.
Date published: 2021-02-18
Rated 2 out of 5 by from didn't disclose fees prior to They charged me 70 when they said it would be 30. I couldn't go back and locate the section to change it after the fact either. Overall didnt seem too helpful to me.
Date published: 2021-02-18
Rated 5 out of 5 by from User friendly Great software. Easy to use. Will definitely use it again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14937
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service I have used TurboTax since I began filing taxes. Transparent and easy to use. I recommend this service to all my friends and family.
Date published: 2021-02-18
Rated 4 out of 5 by from helpful good and easy to manage. helpful even through the pandemic
Date published: 2021-02-18
Rated 5 out of 5 by from OUTSTANDING Jai-Quilah was fantastic. She walked me all the way through
Date published: 2021-02-18
Rated 5 out of 5 by from good & comfortable Easy to use. Questions answered promptly. Excellent experience
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome!!! TurboTax helps me a lot to get my refund. It is really easy to use it!
Date published: 2021-02-18
Rated 5 out of 5 by from Always use and trust turbo tax Never had a problem with turbo tax it’s 100% worry free
Date published: 2021-02-18
Rated 1 out of 5 by from Forces Expensive options, Broken. Turbotax will force you into more expensive options, after you've already put in a bunch of information. Dishonest even though I thought you had to have a government mandated "Free filing" option that seems impossible to find. There are also certain issues that made me have to do a bunch of manual editing - the issue described in the below article is absurd and unexplained to the user resulting in no way to resolve. It was very unclear how to actually past this issue with the import, and I ended up needing to manually fix everything. This issue should be fixed. https://ttlc.intuit.com/community/taxes/discussion/1099-b-worksheet-at-line-sale-includes-a-disallowed-wash-sale-loss-code-w-amount-leave-blank-if-all/00/1919553/message-id/688789 Overall the way you use software to force people into more expensive options, while also deliberately hiding the free options is disgusting.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax eases my tax anxiety I know I'm in good hands with this software, especially being a first-time mom and filing a dependent for the first time in the middle of a pandemic. TurboTax made it simple for me to navigate and answered questions I had before I even knew I had them with the need more info tool. I would be lost without this.
Date published: 2021-02-18
Rated 2 out of 5 by from didn't disclose fees prior to They charged me 70 when they said it would be 30. I couldn't go back and locate the section to change it after the fact either. Overall didnt seem too helpful to me.
Date published: 2021-02-18
Rated 5 out of 5 by from User friendly Great software. Easy to use. Will definitely use it again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14937