TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Great on deductions, error messages could improve TurboTax is great for maximizing deductions, but sometimes the errors in filing can really throw you in for a loop and the error messages aren't great or obvious when you're going through the review process. My wife works as an independent contractor and we used used the home office deduction for two offices we used in two different homes. What we didn't know is that if you use the home office deduction for two offices, you can only use the simple deduction on one of them (you have to itemize the other). I didn't know this at first and later got stuck on an endless loop during the final review process (just before e-filing my return) where it was prompting me to review Form 8829 without telling me what the error was or even that there was an error. I could e-file my taxes either without fixing the error. I spent hours trying to figure this out on my own and eventually called TurboTax support. The rep was great and was patient but also had no idea what was happening and eventually we had to escalate it to another rep. After two hours we finally figured out the issue. The support reps were good (though it took us forever to figure out what was wrong) but the entire experience was rather frustrating. This could've been drastically improved with some better UI/UX during the final review process.
Date published: 2021-02-11
Rated 5 out of 5 by from TurboTax is the best I’ve been doing turbo tax for years never failed me
Date published: 2021-02-11
Rated 1 out of 5 by from Charge me to much You charge me for self employment and I don’t have any
Date published: 2021-02-11
Rated 5 out of 5 by from I was amazed I have heard some good things about TurboTax and so I decided to try it this year and see what happens. I was very to find out that I am getting more back this year then I have ever gotten back before! I am very happy with the whole experience!
Date published: 2021-02-11
Rated 4 out of 5 by from Good Job With all the information onhand I would have screwed up royally. Thanks for the help
Date published: 2021-02-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME Great experience and Turbo Tax has been my only source
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax is Easy to use and very helpful I had some changes this year and Turbo Tax helped with knowing how to report it all with simple steps
Date published: 2021-02-11
Rated 5 out of 5 by from Refund Excellent service, understandingand staff was helpful!
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax is goof I got a max back in my return and they helped me the whole way
Date published: 2021-02-11
Rated 5 out of 5 by from Awesome product I always use turbo tax it's a great product every year
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14934
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great on deductions, error messages could improve TurboTax is great for maximizing deductions, but sometimes the errors in filing can really throw you in for a loop and the error messages aren't great or obvious when you're going through the review process. My wife works as an independent contractor and we used used the home office deduction for two offices we used in two different homes. What we didn't know is that if you use the home office deduction for two offices, you can only use the simple deduction on one of them (you have to itemize the other). I didn't know this at first and later got stuck on an endless loop during the final review process (just before e-filing my return) where it was prompting me to review Form 8829 without telling me what the error was or even that there was an error. I could e-file my taxes either without fixing the error. I spent hours trying to figure this out on my own and eventually called TurboTax support. The rep was great and was patient but also had no idea what was happening and eventually we had to escalate it to another rep. After two hours we finally figured out the issue. The support reps were good (though it took us forever to figure out what was wrong) but the entire experience was rather frustrating. This could've been drastically improved with some better UI/UX during the final review process.
Date published: 2021-02-11
Rated 5 out of 5 by from TurboTax is the best I’ve been doing turbo tax for years never failed me
Date published: 2021-02-11
Rated 1 out of 5 by from Charge me to much You charge me for self employment and I don’t have any
Date published: 2021-02-11
Rated 5 out of 5 by from I was amazed I have heard some good things about TurboTax and so I decided to try it this year and see what happens. I was very to find out that I am getting more back this year then I have ever gotten back before! I am very happy with the whole experience!
Date published: 2021-02-11
Rated 4 out of 5 by from Good Job With all the information onhand I would have screwed up royally. Thanks for the help
Date published: 2021-02-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME Great experience and Turbo Tax has been my only source
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax is Easy to use and very helpful I had some changes this year and Turbo Tax helped with knowing how to report it all with simple steps
Date published: 2021-02-11
Rated 5 out of 5 by from Refund Excellent service, understandingand staff was helpful!
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax is goof I got a max back in my return and they helped me the whole way
Date published: 2021-02-11
Rated 5 out of 5 by from Awesome product I always use turbo tax it's a great product every year
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14934