TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Would not recommend I’ve used TurboTax for probably 10 years and have never had an issue until this year. I had to call in and chat multiple times and was very disappointed in my experiences with their customer service. The reps seemed as though they hadn’t been trained at all. I even spoke with a “tax expert” who gave me incorrect information that would have cost me $1000. Aside from poor customer service, the system wasn’t very intuitive this year. There were multiple times where I got caught in loops of repeating questions. A nonsensical error message kept me from e-filing my KY state return for over a week until it was resolved. And after paying the system wouldn’t let me file until I paid a second time! Thankfully I got a refund for the first set of charges but the refund will take 2-3 weeks. Just ridiculous overall. I’ll never use TurboTax again.
Date published: 2022-02-11
Rated 5 out of 5 by from Easy, quick and simple Fast easy and accurate! I'm confident I got my full return amount
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is awesome Excellent service , timely easy, family friendly, best ever.
Date published: 2022-02-11
Rated 5 out of 5 by from 8yrs and counting! Quick and easy! I switched from the block to this 8ys ago and never looked back
Date published: 2022-02-11
Rated 4 out of 5 by from TurboTax saves the day It was so easy to run through all the questions. Nothing hard at all and it was my 1st time!
Date published: 2022-02-11
Rated 5 out of 5 by from Fast and easy When I didn’t understand the question I could click on the ? Button and it’ll explain to me.
Date published: 2022-02-11
Rated 5 out of 5 by from fast, simple and efficient have used Turbo tax for several years, it continues to be a easy process, and requires a minimal amount of time (if prepared with documents) to complete and file Federal & State tax returns.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo tax Great communication skills great help gave me a good estimate
Date published: 2022-02-11
Rated 4 out of 5 by from good it was easy, had no real problems and it was free to use
Date published: 2022-02-11
Rated 5 out of 5 by from taxes made easy easy to use guides you the whole way and explains things as you go... Thank you
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14917
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Would not recommend I’ve used TurboTax for probably 10 years and have never had an issue until this year. I had to call in and chat multiple times and was very disappointed in my experiences with their customer service. The reps seemed as though they hadn’t been trained at all. I even spoke with a “tax expert” who gave me incorrect information that would have cost me $1000. Aside from poor customer service, the system wasn’t very intuitive this year. There were multiple times where I got caught in loops of repeating questions. A nonsensical error message kept me from e-filing my KY state return for over a week until it was resolved. And after paying the system wouldn’t let me file until I paid a second time! Thankfully I got a refund for the first set of charges but the refund will take 2-3 weeks. Just ridiculous overall. I’ll never use TurboTax again.
Date published: 2022-02-11
Rated 5 out of 5 by from Easy, quick and simple Fast easy and accurate! I'm confident I got my full return amount
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is awesome Excellent service , timely easy, family friendly, best ever.
Date published: 2022-02-11
Rated 5 out of 5 by from 8yrs and counting! Quick and easy! I switched from the block to this 8ys ago and never looked back
Date published: 2022-02-11
Rated 4 out of 5 by from TurboTax saves the day It was so easy to run through all the questions. Nothing hard at all and it was my 1st time!
Date published: 2022-02-11
Rated 5 out of 5 by from Fast and easy When I didn’t understand the question I could click on the ? Button and it’ll explain to me.
Date published: 2022-02-11
Rated 5 out of 5 by from fast, simple and efficient have used Turbo tax for several years, it continues to be a easy process, and requires a minimal amount of time (if prepared with documents) to complete and file Federal & State tax returns.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo tax Great communication skills great help gave me a good estimate
Date published: 2022-02-11
Rated 4 out of 5 by from good it was easy, had no real problems and it was free to use
Date published: 2022-02-11
Rated 5 out of 5 by from taxes made easy easy to use guides you the whole way and explains things as you go... Thank you
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14917