TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is AWESOME!!! I always have a non-stressful experience filing our taxes!
Date published: 2022-02-11
Rated 4 out of 5 by from It's quick and easy It easy to do, and I like the concept of doing it this way
Date published: 2022-02-11
Rated 2 out of 5 by from TurboTax is good...but... I have used TurbTax for a few years now, and have normally done self file. I still think the fees for this is a bit much, and their advertising is misleading to say the least. They claim free state and federal but there's always a catch that puts you into the Deluxe category, costing a pretty penny for both filings. But it's a tolerable fee I think. The software does make it easy. You just answer questions, and the answers are on the tax forms you received, it's like an open book test. This year I decided to try the option to use an agent to help, mainly because i had some different circumstances and wasn't sure how that would effect my filing, plus stimulus made me nervous to self file. And that cost me almost 400 all in. Which I'm my opinion was totally NOT worth it. Every time I've self e-filed I was done same day, granted it was a long slow process, but that's mostly attribute to my lack of organizational skills and my 1 finger hunt and peck typing method. With agent help it took me over a week. The biggest problem was by the time u was off work and could respond to agent messages, they were off work as well, so I'd have to wait till next day, or in some cases a couple days for a response if the tax prep agent was off work the next day. I think for the money it cost, I should get prompt response within business hours every day of the week. Which unfortunately didn't happen, and drug the process out allot. Also the software pulled incorrect data, and the agent missed it. Luckily I thought something was off, and found the problem. Unfortunately i had to spent several hours using self filing software anyways to find the problem. And despite my original concerns about filing on my own. It really wasn't much different and was easy to do on my own. I considered canceling, and just self filling which would have saved me at minimum a couple hundred dollars. But my tax prep agent did put allot of time in, was kind, and once I pointed out the error, quickly and courteously fixed it. So I decided to finish with the agent. But never again will I do anything but file on my own. Because it's WAY faster, WAY cheaper, and it's not hard at all, just a little time consuming. So I suggest if you can trade a couple hours of your time to save 200-400$ don't use an agent and do it yourself.
Date published: 2022-02-11
Rated 5 out of 5 by from Pam from TurboTax is awesome! Pam was really clear and helpful, the full service was amazing.
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is Great This was my first time filing and it was honesty so self guided and efficient. I love it here !
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is EXCELLENT!!! TurboTax is so easy to use, I never had to consult an expert!!! In fact, I made a minor error with a keyboard entry and was rejected. :( TurboTax brought me right to the error and helped me to correct it!!! :) THANK YOU TurboTax for such a wonderful product !!!
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo tax is awesome Easy to use. Filed my taxes super fast. Dont think i will ever go back to a "pro" tax preparer
Date published: 2022-02-11
Rated 5 out of 5 by from Great Support was wonderful as I had a question and was answered very quickly.
Date published: 2022-02-11
Rated 5 out of 5 by from Awesome It was way easier than I ever thought it would be, thanks to TurboTax.
Date published: 2022-02-11
Rated 1 out of 5 by from Kinda bad Meh this was a pretty crappy app. Not very well built…
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14885
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is AWESOME!!! I always have a non-stressful experience filing our taxes!
Date published: 2022-02-11
Rated 4 out of 5 by from It's quick and easy It easy to do, and I like the concept of doing it this way
Date published: 2022-02-11
Rated 2 out of 5 by from TurboTax is good...but... I have used TurbTax for a few years now, and have normally done self file. I still think the fees for this is a bit much, and their advertising is misleading to say the least. They claim free state and federal but there's always a catch that puts you into the Deluxe category, costing a pretty penny for both filings. But it's a tolerable fee I think. The software does make it easy. You just answer questions, and the answers are on the tax forms you received, it's like an open book test. This year I decided to try the option to use an agent to help, mainly because i had some different circumstances and wasn't sure how that would effect my filing, plus stimulus made me nervous to self file. And that cost me almost 400 all in. Which I'm my opinion was totally NOT worth it. Every time I've self e-filed I was done same day, granted it was a long slow process, but that's mostly attribute to my lack of organizational skills and my 1 finger hunt and peck typing method. With agent help it took me over a week. The biggest problem was by the time u was off work and could respond to agent messages, they were off work as well, so I'd have to wait till next day, or in some cases a couple days for a response if the tax prep agent was off work the next day. I think for the money it cost, I should get prompt response within business hours every day of the week. Which unfortunately didn't happen, and drug the process out allot. Also the software pulled incorrect data, and the agent missed it. Luckily I thought something was off, and found the problem. Unfortunately i had to spent several hours using self filing software anyways to find the problem. And despite my original concerns about filing on my own. It really wasn't much different and was easy to do on my own. I considered canceling, and just self filling which would have saved me at minimum a couple hundred dollars. But my tax prep agent did put allot of time in, was kind, and once I pointed out the error, quickly and courteously fixed it. So I decided to finish with the agent. But never again will I do anything but file on my own. Because it's WAY faster, WAY cheaper, and it's not hard at all, just a little time consuming. So I suggest if you can trade a couple hours of your time to save 200-400$ don't use an agent and do it yourself.
Date published: 2022-02-11
Rated 5 out of 5 by from Pam from TurboTax is awesome! Pam was really clear and helpful, the full service was amazing.
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is Great This was my first time filing and it was honesty so self guided and efficient. I love it here !
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax is EXCELLENT!!! TurboTax is so easy to use, I never had to consult an expert!!! In fact, I made a minor error with a keyboard entry and was rejected. :( TurboTax brought me right to the error and helped me to correct it!!! :) THANK YOU TurboTax for such a wonderful product !!!
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo tax is awesome Easy to use. Filed my taxes super fast. Dont think i will ever go back to a "pro" tax preparer
Date published: 2022-02-11
Rated 5 out of 5 by from Great Support was wonderful as I had a question and was answered very quickly.
Date published: 2022-02-11
Rated 5 out of 5 by from Awesome It was way easier than I ever thought it would be, thanks to TurboTax.
Date published: 2022-02-11
Rated 1 out of 5 by from Kinda bad Meh this was a pretty crappy app. Not very well built…
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14885