TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS AWESOME! Never had an issue with Turbotax this is my second year using Turbotax and will continue to use them to file my taxes
Date published: 2021-02-18
Rated 4 out of 5 by from Pretty straight forward I like the easy question/answer approach to getting started. It helps to move things along pretty easily. I had some unusual circumstances, so I had to use the search feature to find the sections I needed, but it worked out in the end. Only 4 stars because I hate the upselling pitches & I had to pay an extra $30 to upgrade from Deluxe to Premium because I sold stocks last year. ($200 worth of gains & I had to pay $30 upgrade here to pay the $30 in taxes... Sad/Dumb/Annoying...)
Date published: 2021-02-18
Rated 5 out of 5 by from I have been using Turbo tax for 7 years pleased My experience has always been wonderful. So easy to follow. instructions so clear and understanding is great. I spoke to expert live and got all the answers I need with no problem. An Expert for sure.
Date published: 2021-02-18
Rated 1 out of 5 by from Worst Experience Ever I will not be using TurboTax after 8 years of using the service. The auto populate for wash sale on the filing is a disaster. The system will not let you put the correct number in on a figure which the system thinks is wrong., therefore forced you to pay prior to even knowing you know are forced to send in a mail in only copy. The self help doesn't address this issue., and only option was to pay even more to speak to someone on such a easy self-induced poor software glitch. Next year I will move to H&R block as none of my friends had this issue and all play stocks w/ similar income levels.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome It was my first time and it was very easy to understand
Date published: 2021-02-18
Rated 5 out of 5 by from SO HELPFUL! This was my first year filing taxes, and TurboTax made it so easy! I was really nervous to get started; however, everything was made very simple and was explained great! I would highly recommend TurboTax to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Stress Free With everything that has happened in 2020, it was nice to know I had experts available at any time and Jenne was so nice and really helpful. Turbo tax makes filling easy and stress-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Consistently A Great Product! I have been using TurboTax for several years now. It becomes more seamless and user friendly each year. I definitely recommend TurboTax Online for Self Employed individuals. Unless you have a very complex return, it will definitely get the job done and help you keep more of your hard earned money, instead of paying someone else to do something so simple: your taxes.
Date published: 2021-02-18
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14879
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TURBO TAX IS AWESOME! Never had an issue with Turbotax this is my second year using Turbotax and will continue to use them to file my taxes
Date published: 2021-02-18
Rated 4 out of 5 by from Pretty straight forward I like the easy question/answer approach to getting started. It helps to move things along pretty easily. I had some unusual circumstances, so I had to use the search feature to find the sections I needed, but it worked out in the end. Only 4 stars because I hate the upselling pitches & I had to pay an extra $30 to upgrade from Deluxe to Premium because I sold stocks last year. ($200 worth of gains & I had to pay $30 upgrade here to pay the $30 in taxes... Sad/Dumb/Annoying...)
Date published: 2021-02-18
Rated 5 out of 5 by from I have been using Turbo tax for 7 years pleased My experience has always been wonderful. So easy to follow. instructions so clear and understanding is great. I spoke to expert live and got all the answers I need with no problem. An Expert for sure.
Date published: 2021-02-18
Rated 1 out of 5 by from Worst Experience Ever I will not be using TurboTax after 8 years of using the service. The auto populate for wash sale on the filing is a disaster. The system will not let you put the correct number in on a figure which the system thinks is wrong., therefore forced you to pay prior to even knowing you know are forced to send in a mail in only copy. The self help doesn't address this issue., and only option was to pay even more to speak to someone on such a easy self-induced poor software glitch. Next year I will move to H&R block as none of my friends had this issue and all play stocks w/ similar income levels.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome It was my first time and it was very easy to understand
Date published: 2021-02-18
Rated 5 out of 5 by from SO HELPFUL! This was my first year filing taxes, and TurboTax made it so easy! I was really nervous to get started; however, everything was made very simple and was explained great! I would highly recommend TurboTax to anyone!
Date published: 2021-02-18
Rated 5 out of 5 by from Stress Free With everything that has happened in 2020, it was nice to know I had experts available at any time and Jenne was so nice and really helpful. Turbo tax makes filling easy and stress-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Consistently A Great Product! I have been using TurboTax for several years now. It becomes more seamless and user friendly each year. I definitely recommend TurboTax Online for Self Employed individuals. Unless you have a very complex return, it will definitely get the job done and help you keep more of your hard earned money, instead of paying someone else to do something so simple: your taxes.
Date published: 2021-02-18
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14879