TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Good product My tax situation isn't super complicated, but TurboTax takes any of the guesswork out of things. I like the step by step process and I like how easy they make filing the returns.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax Had a glitch, Turbo tax got hung up for some time. I was not able to get a satisfactory answer.
Date published: 2022-02-26
Rated 4 out of 5 by from Easy to Use for the Most Part I've been using TurboTax for years. Sometimes it's easy to find answers to some of my questions and other times it's not.
Date published: 2022-02-26
Rated 4 out of 5 by from Useful tool until filing Everything went fine until it told me the Box D control character was no good to efile. Even their own search help and google state the number is not used by the IRS and for the past several years their help tells you to fill in any five digits, a space, and then five more digits to get around this error message. And why did it not give me the error message when it imported my W2 or after that when it did the check of my federal return? Why does their software wait until you actually efile to say, "oops you have an error we can;t efile this?
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax Like turbo tax because they take there time doing my taxes
Date published: 2022-02-26
Rated 5 out of 5 by from Amazing solution A really well-designed product, with so much knowledge and help baked in.
Date published: 2022-02-26
Rated 1 out of 5 by from This is the last year I use Turbo tax. Garbage! Took several weeks and several phone calls to Turbotax to get my submission to go through - and I have a very straight forward filing. Last year I used an accountant for a very similar price compared to Turbo Tax 'Max' and it was seamless. If anyone else had a bad experience with Turbo Tax and would like the name of an excellent accountant please let me know!
Date published: 2022-02-26
Rated 5 out of 5 by from TURBO ISVERY AWSOME TURBO TAX HAS SUPPORTED ME AND SERVICED MY FAMILY TAXES FOR A GREAT MANY YEARS THANK YOU TURBO TAX
Date published: 2022-02-26
Rated 1 out of 5 by from Not again I am not happy with the program this year. I had to call in twice because of a missing worksheet that Turbo tax was missing in order to file. The customer service I thought was pretty poor. Nobody knew what they were talking about. Then they told me a date that it would be in and of course it was later. Then they said I would receive a notification and I never received anything. The hold time each time was over 30 minutes.
Date published: 2022-02-26
Rated 5 out of 5 by from Great Easy fast. Would use again. I hate they're making me type this
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 14875
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good product My tax situation isn't super complicated, but TurboTax takes any of the guesswork out of things. I like the step by step process and I like how easy they make filing the returns.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax Had a glitch, Turbo tax got hung up for some time. I was not able to get a satisfactory answer.
Date published: 2022-02-26
Rated 4 out of 5 by from Easy to Use for the Most Part I've been using TurboTax for years. Sometimes it's easy to find answers to some of my questions and other times it's not.
Date published: 2022-02-26
Rated 4 out of 5 by from Useful tool until filing Everything went fine until it told me the Box D control character was no good to efile. Even their own search help and google state the number is not used by the IRS and for the past several years their help tells you to fill in any five digits, a space, and then five more digits to get around this error message. And why did it not give me the error message when it imported my W2 or after that when it did the check of my federal return? Why does their software wait until you actually efile to say, "oops you have an error we can;t efile this?
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax Like turbo tax because they take there time doing my taxes
Date published: 2022-02-26
Rated 5 out of 5 by from Amazing solution A really well-designed product, with so much knowledge and help baked in.
Date published: 2022-02-26
Rated 1 out of 5 by from This is the last year I use Turbo tax. Garbage! Took several weeks and several phone calls to Turbotax to get my submission to go through - and I have a very straight forward filing. Last year I used an accountant for a very similar price compared to Turbo Tax 'Max' and it was seamless. If anyone else had a bad experience with Turbo Tax and would like the name of an excellent accountant please let me know!
Date published: 2022-02-26
Rated 5 out of 5 by from TURBO ISVERY AWSOME TURBO TAX HAS SUPPORTED ME AND SERVICED MY FAMILY TAXES FOR A GREAT MANY YEARS THANK YOU TURBO TAX
Date published: 2022-02-26
Rated 1 out of 5 by from Not again I am not happy with the program this year. I had to call in twice because of a missing worksheet that Turbo tax was missing in order to file. The customer service I thought was pretty poor. Nobody knew what they were talking about. Then they told me a date that it would be in and of course it was later. Then they said I would receive a notification and I never received anything. The hold time each time was over 30 minutes.
Date published: 2022-02-26
Rated 5 out of 5 by from Great Easy fast. Would use again. I hate they're making me type this
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 14875