TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
theresa2021 from
I love turbo tax
Its easy ,its fast and help is just a key away. Talked to 2 different experts, 2 different days they were great help!
Date published: 2022-02-23
Rated 5 out of 5 by
Greg18 from
TurboTax worked very well this year!
The process of creating my 2021 Tax return was very satisfying. TurboTax seemed to pick up all of the nuances of this tax year and provided good guidance. A confusing glitch in my account, however, caused me to pay a good deal more than necessary to purchase the software. There was no easy remedy for this.
Date published: 2022-02-23
Rated 5 out of 5 by
nm12 from
I Love Turbotax
A great tool to use for ease of filing tax return.
Date published: 2022-02-23
Rated 5 out of 5 by
BUUNS5 from
This year was even better than the last
It felt even easier, even more simple, and the explanations and tips for terms I didn't know were very helpful. Previously I complained about them trying to constantly force me to upgrade but this time it wasn't obnoxious about that either. It felt a lot less pressuring and I really appreciated it. It also went by pretty fast. It wasn't bad at all!
Date published: 2022-02-23
Rated 4 out of 5 by
Banking chic from
Easy to manueuver
Easy to understand and I can choose when I want to prepare my taxes.
Date published: 2022-02-23
Rated 4 out of 5 by
Cheever13 from
Turbotax was great
i was a little frustrated at first when i got removed from full service while waiting for one more form to show up. once the form showed up i requested full service again and flew through it. darlene was easy to work with and super fast.
Date published: 2022-02-23
Rated 5 out of 5 by
SAVVYSLAZE from
EASY TO USE
STEP BY STEP INSTRUCTIONS WERE GOOD ENOUGH TO GET DONE
Date published: 2022-02-23
Rated 3 out of 5 by
jfkhu from
Watch out for new new hidden fees!
If you select the "recieve my refund via direct deposit" you will automatically be signing up for deluxe and they provide no option to go back and deselect the option if you've already given your credit card info and payed. They will not provide a refund either. Unless you want to spend $70 to get the refund directly into your account, select the "send paper check" option.
Date published: 2022-02-23
Rated 4 out of 5 by
smashlybensgirl from
cool
it was easy for me to use and this was my first time
Date published: 2022-02-23
Rated 1 out of 5 by
AngryUserNotSatisfyAtAll from
100% Guaranteed? You can't be serious
The application keeps telling you 100% Guaranteed, but ended up not showing you some of the most important pages to fill out and my tax return was rejected not once but a number of times. The error page explaining what the error is does not even take you to a specific page where you should enter the missing data, you have to dig around to find out the boxes TurboxTax did not show you throughout the filling out process. You'd think after so many years of using TurboTax it would keep the instructions clear and straightforward, but these past 2 years have been nothing but a huge pain in the rear. At the end of the day, I had an agent call me and she was able to then provide a clear direction of what to click and what to fill out by doing a share screen (remote control), but mind you, not exactly all people have the time and energy or perhaps even the knowledge of going through all that hassle if only your instructions and pages were clear and straightforward, one-way through. Again, I'd like to emphasize, TurboTax will miss some pages for you to fill out and also get your tax return rejected more than once due to very unclear instructions on how to fix the error! Please consider seriously a major improvement or you will certainly start losing A LOT of customers, I personally had to pay $150 instead of getting the service for free since I started stock investments in recent years, but I would sure like to enjoy filing for free again.
All TurboTax® Offerings Reviews - Page 14851
Date published: 2022-02-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
theresa2021 from
I love turbo tax
Its easy ,its fast and help is just a key away. Talked to 2 different experts, 2 different days they were great help!
Date published: 2022-02-23
Rated 5 out of 5 by
Greg18 from
TurboTax worked very well this year!
The process of creating my 2021 Tax return was very satisfying. TurboTax seemed to pick up all of the nuances of this tax year and provided good guidance. A confusing glitch in my account, however, caused me to pay a good deal more than necessary to purchase the software. There was no easy remedy for this.
Date published: 2022-02-23
Rated 5 out of 5 by
nm12 from
I Love Turbotax
A great tool to use for ease of filing tax return.
Date published: 2022-02-23
Rated 5 out of 5 by
BUUNS5 from
This year was even better than the last
It felt even easier, even more simple, and the explanations and tips for terms I didn't know were very helpful. Previously I complained about them trying to constantly force me to upgrade but this time it wasn't obnoxious about that either. It felt a lot less pressuring and I really appreciated it. It also went by pretty fast. It wasn't bad at all!
Date published: 2022-02-23
Rated 4 out of 5 by
Banking chic from
Easy to manueuver
Easy to understand and I can choose when I want to prepare my taxes.
Date published: 2022-02-23
Rated 4 out of 5 by
Cheever13 from
Turbotax was great
i was a little frustrated at first when i got removed from full service while waiting for one more form to show up. once the form showed up i requested full service again and flew through it. darlene was easy to work with and super fast.
Date published: 2022-02-23
Rated 5 out of 5 by
SAVVYSLAZE from
EASY TO USE
STEP BY STEP INSTRUCTIONS WERE GOOD ENOUGH TO GET DONE
Date published: 2022-02-23
Rated 3 out of 5 by
jfkhu from
Watch out for new new hidden fees!
If you select the "recieve my refund via direct deposit" you will automatically be signing up for deluxe and they provide no option to go back and deselect the option if you've already given your credit card info and payed. They will not provide a refund either. Unless you want to spend $70 to get the refund directly into your account, select the "send paper check" option.
Date published: 2022-02-23
Rated 4 out of 5 by
smashlybensgirl from
cool
it was easy for me to use and this was my first time
Date published: 2022-02-23
Rated 1 out of 5 by
AngryUserNotSatisfyAtAll from
100% Guaranteed? You can't be serious
The application keeps telling you 100% Guaranteed, but ended up not showing you some of the most important pages to fill out and my tax return was rejected not once but a number of times. The error page explaining what the error is does not even take you to a specific page where you should enter the missing data, you have to dig around to find out the boxes TurboxTax did not show you throughout the filling out process. You'd think after so many years of using TurboTax it would keep the instructions clear and straightforward, but these past 2 years have been nothing but a huge pain in the rear. At the end of the day, I had an agent call me and she was able to then provide a clear direction of what to click and what to fill out by doing a share screen (remote control), but mind you, not exactly all people have the time and energy or perhaps even the knowledge of going through all that hassle if only your instructions and pages were clear and straightforward, one-way through. Again, I'd like to emphasize, TurboTax will miss some pages for you to fill out and also get your tax return rejected more than once due to very unclear instructions on how to fix the error! Please consider seriously a major improvement or you will certainly start losing A LOT of customers, I personally had to pay $150 instead of getting the service for free since I started stock investments in recent years, but I would sure like to enjoy filing for free again.
All TurboTax® Offerings Reviews - Page 14851
Date published: 2022-02-23