TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Had some issues Both times when a customer service rep was supposed to share my screen they never were able to. They would start the process and never connected. The second time the rep simply disappeared!
Date published: 2022-02-17
Rated 4 out of 5 by from Panic!! The tool menu is gone! Well, considering I was unaware of the changes and I could not access the tool menu after logging in; I struggled to figure out how to get started and speak with someone. I had to search around the internet, as well as go through various options in the chat because the repeated response was "click on tool menu". The sad thing is, one cannot click on something that is no longer available. Literally, 4 hours later I managed to gain access to a live agent and continue to completion.
Date published: 2022-02-17
Rated 5 out of 5 by from turbo tax makes complicated tax filing easy the boxes that asked you if you had particular situations were good this year. Every year you all make improvements. and am i mistaken or is turbo tax a bit less expensive than last year. that is the big concern -the cost of using the software.
Date published: 2022-02-17
Rated 5 out of 5 by from Quick like Turbo Computer algorithms ran through most information for me
Date published: 2022-02-17
Rated 5 out of 5 by from Easy To Use I have used turbo tax for about 9 years now and find it to be the easiest way to submit my taxes and get updates.
Date published: 2022-02-17
Rated 5 out of 5 by from Works like a charm Truly the best way to file taxes. Super easy and painless! Love turbotax.
Date published: 2022-02-17
Rated 5 out of 5 by from TurboTax is awesome It was tricky at first but I finally figured it out
Date published: 2022-02-17
Rated 5 out of 5 by from TurboTax helped a lot this year! Quick! Easy! Pay-Day! Vacation! Fun! Green! Love it!
Date published: 2022-02-17
Rated 5 out of 5 by from They Are great.. simple.. just a bit pushy They made me get deluxe I was mad. It cost more and it was for medical something that didn't Make a difference
Date published: 2022-02-17
Rated 5 out of 5 by from great product & great service couldnt ask for more from a tax processing company
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 14848
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Had some issues Both times when a customer service rep was supposed to share my screen they never were able to. They would start the process and never connected. The second time the rep simply disappeared!
Date published: 2022-02-17
Rated 4 out of 5 by from Panic!! The tool menu is gone! Well, considering I was unaware of the changes and I could not access the tool menu after logging in; I struggled to figure out how to get started and speak with someone. I had to search around the internet, as well as go through various options in the chat because the repeated response was "click on tool menu". The sad thing is, one cannot click on something that is no longer available. Literally, 4 hours later I managed to gain access to a live agent and continue to completion.
Date published: 2022-02-17
Rated 5 out of 5 by from turbo tax makes complicated tax filing easy the boxes that asked you if you had particular situations were good this year. Every year you all make improvements. and am i mistaken or is turbo tax a bit less expensive than last year. that is the big concern -the cost of using the software.
Date published: 2022-02-17
Rated 5 out of 5 by from Quick like Turbo Computer algorithms ran through most information for me
Date published: 2022-02-17
Rated 5 out of 5 by from Easy To Use I have used turbo tax for about 9 years now and find it to be the easiest way to submit my taxes and get updates.
Date published: 2022-02-17
Rated 5 out of 5 by from Works like a charm Truly the best way to file taxes. Super easy and painless! Love turbotax.
Date published: 2022-02-17
Rated 5 out of 5 by from TurboTax is awesome It was tricky at first but I finally figured it out
Date published: 2022-02-17
Rated 5 out of 5 by from TurboTax helped a lot this year! Quick! Easy! Pay-Day! Vacation! Fun! Green! Love it!
Date published: 2022-02-17
Rated 5 out of 5 by from They Are great.. simple.. just a bit pushy They made me get deluxe I was mad. It cost more and it was for medical something that didn't Make a difference
Date published: 2022-02-17
Rated 5 out of 5 by from great product & great service couldnt ask for more from a tax processing company
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 14848