TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from It is great It is my second year filing with Turbo Tax. I really trust it.
Date published: 2021-02-15
Rated 5 out of 5 by from It was super easy and the assistants are great!! The CPA Janet helped me to day, she was very patient, my computer was slow to start. I had some complicated tax questions and an extra form to fill out, Janet helped me make sure the form was filled out correctly. Thank You Janet!!
Date published: 2021-02-15
Rated 4 out of 5 by from Easy to use It hs step by step process that makes it so easy, would recommend it to anyone
Date published: 2021-02-15
Rated 5 out of 5 by from Loving TurboTax I love it..even though their fee is too much but i love it
Date published: 2021-02-15
Rated 5 out of 5 by from Excellent service! I had problems, the live chat was amazing! Dalton fixed everything!
Date published: 2021-02-15
Rated 4 out of 5 by from Very Efficient Turbotax was very intuitive and efficient. I especially appreciate it notifying us when there was an error on the schedule E so we didn't miss out on any tax deductions.
Date published: 2021-02-15
Rated 3 out of 5 by from okay Turbo Tax worked well, but seemed to automatically bump me up to a premier plus account. I had answer no 3+ times and then somehow got bumped up later. At that point I spent 20 minutes trying to figure out how to drop my account down to premier, but finally gave up and paid the extra $50. I may use may use HR Block for 2021 because my firm gets a discount. I haven't the past two years because my information is stored and rolled forward by TurboTax; however, this type of upselling is unacceptable to me.
Date published: 2021-02-15
Rated 2 out of 5 by from Very disappointed I had a more complicated return this year so I paid the extra to have the ability to speak with tax professionals. The first one I spoke to by chat and the answers were vague. It seemed to take forever to get to the actual answer. The second person was on the phone. She was abrasive, didn't answer my questions and ended up giving me incorrect info. I spent the extra money just to have to research the question on my own to get the answer. Next time I will reconsider Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use, layout was easy to follow and I was done in no time.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was SO user friendly. They walked you through each step and went back after each question to double check your answers. I have been using them for several years and it seems to get easier each year . See you next year TT
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 14848
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It is great It is my second year filing with Turbo Tax. I really trust it.
Date published: 2021-02-15
Rated 5 out of 5 by from It was super easy and the assistants are great!! The CPA Janet helped me to day, she was very patient, my computer was slow to start. I had some complicated tax questions and an extra form to fill out, Janet helped me make sure the form was filled out correctly. Thank You Janet!!
Date published: 2021-02-15
Rated 4 out of 5 by from Easy to use It hs step by step process that makes it so easy, would recommend it to anyone
Date published: 2021-02-15
Rated 5 out of 5 by from Loving TurboTax I love it..even though their fee is too much but i love it
Date published: 2021-02-15
Rated 5 out of 5 by from Excellent service! I had problems, the live chat was amazing! Dalton fixed everything!
Date published: 2021-02-15
Rated 4 out of 5 by from Very Efficient Turbotax was very intuitive and efficient. I especially appreciate it notifying us when there was an error on the schedule E so we didn't miss out on any tax deductions.
Date published: 2021-02-15
Rated 3 out of 5 by from okay Turbo Tax worked well, but seemed to automatically bump me up to a premier plus account. I had answer no 3+ times and then somehow got bumped up later. At that point I spent 20 minutes trying to figure out how to drop my account down to premier, but finally gave up and paid the extra $50. I may use may use HR Block for 2021 because my firm gets a discount. I haven't the past two years because my information is stored and rolled forward by TurboTax; however, this type of upselling is unacceptable to me.
Date published: 2021-02-15
Rated 2 out of 5 by from Very disappointed I had a more complicated return this year so I paid the extra to have the ability to speak with tax professionals. The first one I spoke to by chat and the answers were vague. It seemed to take forever to get to the actual answer. The second person was on the phone. She was abrasive, didn't answer my questions and ended up giving me incorrect info. I spent the extra money just to have to research the question on my own to get the answer. Next time I will reconsider Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax was easy to use It was easy to use, layout was easy to follow and I was done in no time.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was SO user friendly. They walked you through each step and went back after each question to double check your answers. I have been using them for several years and it seems to get easier each year . See you next year TT
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 14848