TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Very helpful! They walked me through all the steps! They were very helpful!
Date published: 2021-02-18
Rated 5 out of 5 by from so easy to use its so easy to use turbo tax that even without any experience I was able to do my taxes
Date published: 2021-02-18
Rated 1 out of 5 by from Trash; stop forcing people to pay for next tier Refer to the title. Basically TurboTax will force you to pay for the next tier. Experience was terrible because of that. They also try to hide how much you'll pay for things based on UX/UI principles i.e. putting fees in the middle of the page where you're less likely to read.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Online is awesome Well explained guidance and advice, helpful tips and simple explanations. Good formatted program online. Recommended.
Date published: 2021-02-18
Rated 3 out of 5 by from Helpful but shady The turbotax deluxe package helped me a little with some the harder parts of filing taxes this year, but I was very upset to find out after filling out all my information that they were going to charge me another fee on top of what I already paid for the service. I wish I would have known that there would be fees at the end otherwise I would have saved my money. I felt misled, but I guess my taxes are done so there's that.
Date published: 2021-02-18
Rated 5 out of 5 by from Love this! Used Turbo Tax for the first time and it was easy!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is A1!! Simple and easy!! Have used it for years, Couldn't ask for more.
Date published: 2021-02-18
Rated 5 out of 5 by from easy to use When i had questions I just clicked on the link and it helped me yo understand the question
Date published: 2021-02-18
Rated 4 out of 5 by from Been using Turbo for years! I really like using Turbo Tax! It really helps me understand how to do my taxes while making it QUICK and easy. This go round took me maybe 30 mins to do. Something new this year, I had a question about the $40 processing fee. I requested help and the IT Agent got someone to give me a call. However, the customer service number listed to call: 1877-908-7228, didnt help. Asked for my social, I submitted it, and told me it was invalid. Wasnt helpful. So when i spoke to the live agent, she was able to to share her screen which was pretty cool!!! My only issue with her was that she didnt know how to answer my question about the processing fee. Since I work at my bank she advised me to talk to my bank about the fee Turbo tax was charging me. Ill be honest, it angered me alittle bit. So I got off the phone with her, and looked it up on google. I still like Turbo Tax, and will cont. to use this service as long as I can.
Date published: 2021-02-18
Rated 5 out of 5 by from Loved it. Quick and easy to enter my information. I'll continue to use TurboTax in the future
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14848
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Very helpful! They walked me through all the steps! They were very helpful!
Date published: 2021-02-18
Rated 5 out of 5 by from so easy to use its so easy to use turbo tax that even without any experience I was able to do my taxes
Date published: 2021-02-18
Rated 1 out of 5 by from Trash; stop forcing people to pay for next tier Refer to the title. Basically TurboTax will force you to pay for the next tier. Experience was terrible because of that. They also try to hide how much you'll pay for things based on UX/UI principles i.e. putting fees in the middle of the page where you're less likely to read.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Online is awesome Well explained guidance and advice, helpful tips and simple explanations. Good formatted program online. Recommended.
Date published: 2021-02-18
Rated 3 out of 5 by from Helpful but shady The turbotax deluxe package helped me a little with some the harder parts of filing taxes this year, but I was very upset to find out after filling out all my information that they were going to charge me another fee on top of what I already paid for the service. I wish I would have known that there would be fees at the end otherwise I would have saved my money. I felt misled, but I guess my taxes are done so there's that.
Date published: 2021-02-18
Rated 5 out of 5 by from Love this! Used Turbo Tax for the first time and it was easy!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is A1!! Simple and easy!! Have used it for years, Couldn't ask for more.
Date published: 2021-02-18
Rated 5 out of 5 by from easy to use When i had questions I just clicked on the link and it helped me yo understand the question
Date published: 2021-02-18
Rated 4 out of 5 by from Been using Turbo for years! I really like using Turbo Tax! It really helps me understand how to do my taxes while making it QUICK and easy. This go round took me maybe 30 mins to do. Something new this year, I had a question about the $40 processing fee. I requested help and the IT Agent got someone to give me a call. However, the customer service number listed to call: 1877-908-7228, didnt help. Asked for my social, I submitted it, and told me it was invalid. Wasnt helpful. So when i spoke to the live agent, she was able to to share her screen which was pretty cool!!! My only issue with her was that she didnt know how to answer my question about the processing fee. Since I work at my bank she advised me to talk to my bank about the fee Turbo tax was charging me. Ill be honest, it angered me alittle bit. So I got off the phone with her, and looked it up on google. I still like Turbo Tax, and will cont. to use this service as long as I can.
Date published: 2021-02-18
Rated 5 out of 5 by from Loved it. Quick and easy to enter my information. I'll continue to use TurboTax in the future
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14848