TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great, Easy to use site! Easy to understand, utilize site. Quick, easy , almost effortless.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use We had an issue with our state return and it was easy to get help, they walked me through everything and made sure the return was correct and that it went through on e-file.
Date published: 2021-02-18
Rated 5 out of 5 by from As a tax professional myself I trust TurboTax I've used TurboTax for years even though I professionally process taxes!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Enjoyed doing this. First time by myself. wasn't to difficult once started and having the paperwork beside you
Date published: 2021-02-18
Rated 2 out of 5 by from Been fine for years --but frustrating this year! I experienced the message "Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets." when trying to submit for my taxes. A problem that had absolutely nothing to do with forms being unavailable but a glitch in the payment submission/agreement process. Upon 'getting it right', I ended up paying an extra $40 that I shouldn't have had to (and I'm hoping can be refunded to my form of payment). Hoping to have a better experience next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome So easy to use and customer service was helpful and informative.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy as Always! This is my 9th year filing with TurboTax. In the past 9 years, I have moved states, bought a house for the first time, paid student loans, gotten married, had a baby, and more. Every year, TurboTax makes it easy. This year is the first time I got "stuck". In less then 5 minutes, Tyler from Chat fixed my issue. Amazing! I filed my taxes this year, by myself, in less than an hour (and I added a dependent this year).
Date published: 2021-02-18
Rated 3 out of 5 by from Higher Priced than Last Year The Fact it costs me 120.00 to file my federal/state tax return is ridiculous. If I was going to spend that much i would have hired an CPA for the same pay rate but also would have done all the work. I am highly disappointed that turbo tax feels the need to rob its customers with every fee possible.
Date published: 2021-02-18
Rated 5 out of 5 by from Had a great experience with Turbo Tax Uber offered me the Turbo Tax and this really helped me. I was able to ask advice and finish my taxes in 2 days
Date published: 2021-02-18
Rated 5 out of 5 by from Easy way to file our tax! TurboTax is very simple and easy to use. Saves lots of money and unnecessary wait times
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14834
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great, Easy to use site! Easy to understand, utilize site. Quick, easy , almost effortless.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use We had an issue with our state return and it was easy to get help, they walked me through everything and made sure the return was correct and that it went through on e-file.
Date published: 2021-02-18
Rated 5 out of 5 by from As a tax professional myself I trust TurboTax I've used TurboTax for years even though I professionally process taxes!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Enjoyed doing this. First time by myself. wasn't to difficult once started and having the paperwork beside you
Date published: 2021-02-18
Rated 2 out of 5 by from Been fine for years --but frustrating this year! I experienced the message "Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets." when trying to submit for my taxes. A problem that had absolutely nothing to do with forms being unavailable but a glitch in the payment submission/agreement process. Upon 'getting it right', I ended up paying an extra $40 that I shouldn't have had to (and I'm hoping can be refunded to my form of payment). Hoping to have a better experience next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome So easy to use and customer service was helpful and informative.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy as Always! This is my 9th year filing with TurboTax. In the past 9 years, I have moved states, bought a house for the first time, paid student loans, gotten married, had a baby, and more. Every year, TurboTax makes it easy. This year is the first time I got "stuck". In less then 5 minutes, Tyler from Chat fixed my issue. Amazing! I filed my taxes this year, by myself, in less than an hour (and I added a dependent this year).
Date published: 2021-02-18
Rated 3 out of 5 by from Higher Priced than Last Year The Fact it costs me 120.00 to file my federal/state tax return is ridiculous. If I was going to spend that much i would have hired an CPA for the same pay rate but also would have done all the work. I am highly disappointed that turbo tax feels the need to rob its customers with every fee possible.
Date published: 2021-02-18
Rated 5 out of 5 by from Had a great experience with Turbo Tax Uber offered me the Turbo Tax and this really helped me. I was able to ask advice and finish my taxes in 2 days
Date published: 2021-02-18
Rated 5 out of 5 by from Easy way to file our tax! TurboTax is very simple and easy to use. Saves lots of money and unnecessary wait times
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14834