TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from More difficult with investments For the past several years I've used TurboTax online and never had a problem uploading investment documents. For some reason this time it took me over an hour to get documents uploaded ... it usually takes 5 minutes
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is my choice for two decades Easy, sometimes fun, and always in my best interest!
Date published: 2023-04-17
Rated 1 out of 5 by from Poor Tax Review I work for an investigative company to earn enough money to pay my bills but somehow turbo tax has me as a business and I owe the government $4700 in taxes on a poverty level income of $30,000
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful I like the step by step instructions with clear directions and extra information that explains all the details
Date published: 2023-04-17
Rated 3 out of 5 by from Confusing closing I am tired of working on my tax but, to the best of my knowledge, I didn't click to pay an extra $45 for some kind of protection. I also tried to get rid of the charge but couldn't find my way to click on the choice. In other words, it seems I bought something without ever choosing it.
Date published: 2023-04-17
Rated 5 out of 5 by from KERON WAS FANTASTIC Keron dade the process so easy for me. She was extremely knowledgeable, friendly, and helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was easy and helpful! Turbotax was easy to use and convenient. Looking forward to using it again next year!
Date published: 2023-04-17
Rated 1 out of 5 by from Absolutely Awful Software Been using TurboTax for 15+ years, but I think this year (2023, filing for 2022) is likely to be my last. The software is just SO OUTDATED....it's barely easier than using paper/pencil. The filing system is also insane - I had to enter my checking account number and routing number THREE SEPARATE TIMES. WHY? I honestly don't see the value in paying $100 for software to file my taxes.....it's just not worth it, and clearly TurboTax has spent literally $0 in updating its product over the years. Time to look at other options. :-(
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax is slipping, not worth the money anymore Waiting to the end to add on the $25 efile charge is wrong. SW year by year is less user friendly, takes longer and therefore not worth it. SW is more buggy
Date published: 2023-04-17
Rated 5 out of 5 by from Stan was Great Stan is the man. He was very detailed, responsive, and direct.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from More difficult with investments For the past several years I've used TurboTax online and never had a problem uploading investment documents. For some reason this time it took me over an hour to get documents uploaded ... it usually takes 5 minutes
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is my choice for two decades Easy, sometimes fun, and always in my best interest!
Date published: 2023-04-17
Rated 1 out of 5 by from Poor Tax Review I work for an investigative company to earn enough money to pay my bills but somehow turbo tax has me as a business and I owe the government $4700 in taxes on a poverty level income of $30,000
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful I like the step by step instructions with clear directions and extra information that explains all the details
Date published: 2023-04-17
Rated 3 out of 5 by from Confusing closing I am tired of working on my tax but, to the best of my knowledge, I didn't click to pay an extra $45 for some kind of protection. I also tried to get rid of the charge but couldn't find my way to click on the choice. In other words, it seems I bought something without ever choosing it.
Date published: 2023-04-17
Rated 5 out of 5 by from KERON WAS FANTASTIC Keron dade the process so easy for me. She was extremely knowledgeable, friendly, and helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was easy and helpful! Turbotax was easy to use and convenient. Looking forward to using it again next year!
Date published: 2023-04-17
Rated 1 out of 5 by from Absolutely Awful Software Been using TurboTax for 15+ years, but I think this year (2023, filing for 2022) is likely to be my last. The software is just SO OUTDATED....it's barely easier than using paper/pencil. The filing system is also insane - I had to enter my checking account number and routing number THREE SEPARATE TIMES. WHY? I honestly don't see the value in paying $100 for software to file my taxes.....it's just not worth it, and clearly TurboTax has spent literally $0 in updating its product over the years. Time to look at other options. :-(
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax is slipping, not worth the money anymore Waiting to the end to add on the $25 efile charge is wrong. SW year by year is less user friendly, takes longer and therefore not worth it. SW is more buggy
Date published: 2023-04-17
Rated 5 out of 5 by from Stan was Great Stan is the man. He was very detailed, responsive, and direct.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1484