TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax does it right! Always so easy to use. Wouldn’t use anything else.
Date published: 2021-05-12
Rated 1 out of 5 by from TurboCrash is horrible ! Experience could not have been any worse. Once again, nothing but problems with Intuit TurboTax installation, Software stability, updates, and constantly crashing my computer every time I try to use the program. Seems like I run into this almost every year with TurboTax, simply unbelievably bug ridden and crash prone software. I'm saying this as a 30 year veteran IT Specialist, so its not like I'm a technical novice or anything. Same old stories from support, "just reinstall the software, patch your computer, turn off your anti-virus software, but nothing helps). What in God's name is going on with Intuit TurboTax Software development teams that this product simply cannot be made stable. I'm using a brand new ASUS Laptop (Vivobook 17) with a brand new fully patched copy of Windows Home 10 (build 19041.928 - FP 120.2212.551.0), and a fully updated TurboCrash Deluxe program 020.000.1738. There is no excuse for the level of instability in this product as such. It was a miracle I was able to get my taxes filed at all.
Date published: 2021-05-12
Rated 4 out of 5 by from Why charge a processor fee of $40 Why charge a processor fee of $40 to take upgraded fees out of refund? That seems a bit excessive. I think I agreed without meaning to and I couldn't get it taken off. I called 5/11 and the computers were down at 5pm Pacific time. I just went ahead and filed anyway because I'm busy this morning and couldn't take the time to call back again. I wouldn't be upgrading again.
Date published: 2021-05-12
Rated 5 out of 5 by from AWSOM Good experience. Quick and efficient. Too many characters needed to complete this portion of survey
Date published: 2021-05-12
Rated 5 out of 5 by from Fast and easy. I found Turbo Tax to be thorough and very easy to use.
Date published: 2021-05-12
Rated 2 out of 5 by from Second year in a row - Turbotax update problem! Not good - This is the second year in a row that I have had to troubleshoot the problem with Turbotax not updating - it waits for the Windows Installer, thus you never can get an update when running the TTax program. You would think by now that the company would have solved this annoying and time consuming problem. I had to download a special manual Turbotax update program and turn off the Windows Installer service in order for Turbotax to finally update - what a pain after spending $79 for the software. Come on Intuit - get your act together!
Date published: 2021-05-12
Rated 1 out of 5 by from "Free Return" that ends up costing $155! I think I will be ending my relationship with TurboTax after 8 years of using this service. I cannot believe companies advertise services for free and then force you to purchase "Premium" services via a paywall to complete your return. Customers beware... this is not a "free" service.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is Great TurboTax is easy and efficient to work with. Will Recommend to friends.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is Great! We have been using Turbo Tax for years and it only gets better and easier to use. I love the way it checks, verifies and re-verifies everything you enter and how the review process ensures your returns are done accurately and correct every time.
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome! Turbo tax is easy to use, save time and price is reasonable.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1484
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax does it right! Always so easy to use. Wouldn’t use anything else.
Date published: 2021-05-12
Rated 1 out of 5 by from TurboCrash is horrible ! Experience could not have been any worse. Once again, nothing but problems with Intuit TurboTax installation, Software stability, updates, and constantly crashing my computer every time I try to use the program. Seems like I run into this almost every year with TurboTax, simply unbelievably bug ridden and crash prone software. I'm saying this as a 30 year veteran IT Specialist, so its not like I'm a technical novice or anything. Same old stories from support, "just reinstall the software, patch your computer, turn off your anti-virus software, but nothing helps). What in God's name is going on with Intuit TurboTax Software development teams that this product simply cannot be made stable. I'm using a brand new ASUS Laptop (Vivobook 17) with a brand new fully patched copy of Windows Home 10 (build 19041.928 - FP 120.2212.551.0), and a fully updated TurboCrash Deluxe program 020.000.1738. There is no excuse for the level of instability in this product as such. It was a miracle I was able to get my taxes filed at all.
Date published: 2021-05-12
Rated 4 out of 5 by from Why charge a processor fee of $40 Why charge a processor fee of $40 to take upgraded fees out of refund? That seems a bit excessive. I think I agreed without meaning to and I couldn't get it taken off. I called 5/11 and the computers were down at 5pm Pacific time. I just went ahead and filed anyway because I'm busy this morning and couldn't take the time to call back again. I wouldn't be upgrading again.
Date published: 2021-05-12
Rated 5 out of 5 by from AWSOM Good experience. Quick and efficient. Too many characters needed to complete this portion of survey
Date published: 2021-05-12
Rated 5 out of 5 by from Fast and easy. I found Turbo Tax to be thorough and very easy to use.
Date published: 2021-05-12
Rated 2 out of 5 by from Second year in a row - Turbotax update problem! Not good - This is the second year in a row that I have had to troubleshoot the problem with Turbotax not updating - it waits for the Windows Installer, thus you never can get an update when running the TTax program. You would think by now that the company would have solved this annoying and time consuming problem. I had to download a special manual Turbotax update program and turn off the Windows Installer service in order for Turbotax to finally update - what a pain after spending $79 for the software. Come on Intuit - get your act together!
Date published: 2021-05-12
Rated 1 out of 5 by from "Free Return" that ends up costing $155! I think I will be ending my relationship with TurboTax after 8 years of using this service. I cannot believe companies advertise services for free and then force you to purchase "Premium" services via a paywall to complete your return. Customers beware... this is not a "free" service.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is Great TurboTax is easy and efficient to work with. Will Recommend to friends.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is Great! We have been using Turbo Tax for years and it only gets better and easier to use. I love the way it checks, verifies and re-verifies everything you enter and how the review process ensures your returns are done accurately and correct every time.
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome! Turbo tax is easy to use, save time and price is reasonable.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1484