TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
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TurboTax CD/Download
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Rated 2 out of 5 by
Bardakas from
Below Average for 2020
Turbo Tax tried to import old W-2 from previous employers and this took time to resolve and never should have happened. Usually i give you a 5 star rating, but this year it was not nearly as easy and your software seemed to be confused. I reached out for help using the chat function and never received a response, really glad i paid extra for this!!! this will be my last year using your service.
Date published: 2021-02-13
Rated 5 out of 5 by
sdepaoli5 from
so easy
very simple, especially for seniors. I am pleased with the program
Date published: 2021-02-13
Rated 5 out of 5 by
GIL71 from
TurboTax its awesome!
THE EXPERINCE WITH TURBOTAX IS BEEN THE BEST OF ALL THANK YOU FOR YOUR CERVICE!
Date published: 2021-02-13
Rated 5 out of 5 by
Judypr12 from
Turbo Tax is awesome
Excellent experience with Turbo Tax. It helps me fill in my taxes without any help
Date published: 2021-02-13
Rated 5 out of 5 by
Ben0042240 from
Awesome!!!!
Very helpful with live chat, Karl was awesome!!!!!
Date published: 2021-02-13
Rated 5 out of 5 by
Andre80 from
easy to navigate
It was not as difficult as I anticipated the system walked me through step by step and explanations were clear and easy to understand.
Date published: 2021-02-13
Rated 3 out of 5 by
JD1717 from
A Few Frustrations
I accidentally said I lived in a taxing school district. When checking my taxes it said I had to enter the school district number, upon entering it and re-checking it says its not a taxable school district. It offered no option to then remove the SD100 form for the school district. The area to delete forms is not obvious and I had to search online for help (which still wasn't the most helpful). Additionally, I paused and returned later and after logging in and trying to return to where I was, there was an error and it only showed a page that said 'undefined' or it would just redirect me to log in again, only to take me back to the same place I was ('undefined').
Date published: 2021-02-13
Rated 2 out of 5 by
Duped3 from
Shady hidden $40 fee
Very shady how it traps you with a $40 "pay from refund" transaction fee that wasn't mentioned anywhere else
Date published: 2021-02-13
Rated 5 out of 5 by
pocket83 from
super easy
very easy but I recommend getting help if you have the funds.
Date published: 2021-02-13
Rated 5 out of 5 by
Granny2500 from
Turbo tax is great and easy to use.
User friendly, convenient, and helpful. I have been using them for years and I am satisfied with them.
All TurboTax® Offerings Reviews - Page 14810
Date published: 2021-02-13
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
Bardakas from
Below Average for 2020
Turbo Tax tried to import old W-2 from previous employers and this took time to resolve and never should have happened. Usually i give you a 5 star rating, but this year it was not nearly as easy and your software seemed to be confused. I reached out for help using the chat function and never received a response, really glad i paid extra for this!!! this will be my last year using your service.
Date published: 2021-02-13
Rated 5 out of 5 by
sdepaoli5 from
so easy
very simple, especially for seniors. I am pleased with the program
Date published: 2021-02-13
Rated 5 out of 5 by
GIL71 from
TurboTax its awesome!
THE EXPERINCE WITH TURBOTAX IS BEEN THE BEST OF ALL THANK YOU FOR YOUR CERVICE!
Date published: 2021-02-13
Rated 5 out of 5 by
Judypr12 from
Turbo Tax is awesome
Excellent experience with Turbo Tax. It helps me fill in my taxes without any help
Date published: 2021-02-13
Rated 5 out of 5 by
Ben0042240 from
Awesome!!!!
Very helpful with live chat, Karl was awesome!!!!!
Date published: 2021-02-13
Rated 5 out of 5 by
Andre80 from
easy to navigate
It was not as difficult as I anticipated the system walked me through step by step and explanations were clear and easy to understand.
Date published: 2021-02-13
Rated 3 out of 5 by
JD1717 from
A Few Frustrations
I accidentally said I lived in a taxing school district. When checking my taxes it said I had to enter the school district number, upon entering it and re-checking it says its not a taxable school district. It offered no option to then remove the SD100 form for the school district. The area to delete forms is not obvious and I had to search online for help (which still wasn't the most helpful). Additionally, I paused and returned later and after logging in and trying to return to where I was, there was an error and it only showed a page that said 'undefined' or it would just redirect me to log in again, only to take me back to the same place I was ('undefined').
Date published: 2021-02-13
Rated 2 out of 5 by
Duped3 from
Shady hidden $40 fee
Very shady how it traps you with a $40 "pay from refund" transaction fee that wasn't mentioned anywhere else
Date published: 2021-02-13
Rated 5 out of 5 by
pocket83 from
super easy
very easy but I recommend getting help if you have the funds.
Date published: 2021-02-13
Rated 5 out of 5 by
Granny2500 from
Turbo tax is great and easy to use.
User friendly, convenient, and helpful. I have been using them for years and I am satisfied with them.
All TurboTax® Offerings Reviews - Page 14810
Date published: 2021-02-13