TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Below Average for 2020 Turbo Tax tried to import old W-2 from previous employers and this took time to resolve and never should have happened. Usually i give you a 5 star rating, but this year it was not nearly as easy and your software seemed to be confused. I reached out for help using the chat function and never received a response, really glad i paid extra for this!!! this will be my last year using your service.
Date published: 2021-02-13
Rated 5 out of 5 by from so easy very simple, especially for seniors. I am pleased with the program
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax its awesome! THE EXPERINCE WITH TURBOTAX IS BEEN THE BEST OF ALL THANK YOU FOR YOUR CERVICE!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is awesome Excellent experience with Turbo Tax. It helps me fill in my taxes without any help
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome!!!! Very helpful with live chat, Karl was awesome!!!!!
Date published: 2021-02-13
Rated 5 out of 5 by from easy to navigate It was not as difficult as I anticipated the system walked me through step by step and explanations were clear and easy to understand.
Date published: 2021-02-13
Rated 3 out of 5 by from A Few Frustrations I accidentally said I lived in a taxing school district. When checking my taxes it said I had to enter the school district number, upon entering it and re-checking it says its not a taxable school district. It offered no option to then remove the SD100 form for the school district. The area to delete forms is not obvious and I had to search online for help (which still wasn't the most helpful). Additionally, I paused and returned later and after logging in and trying to return to where I was, there was an error and it only showed a page that said 'undefined' or it would just redirect me to log in again, only to take me back to the same place I was ('undefined').
Date published: 2021-02-13
Rated 2 out of 5 by from Shady hidden $40 fee Very shady how it traps you with a $40 "pay from refund" transaction fee that wasn't mentioned anywhere else
Date published: 2021-02-13
Rated 5 out of 5 by from super easy very easy but I recommend getting help if you have the funds.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax is great and easy to use. User friendly, convenient, and helpful. I have been using them for years and I am satisfied with them.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14810
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Below Average for 2020 Turbo Tax tried to import old W-2 from previous employers and this took time to resolve and never should have happened. Usually i give you a 5 star rating, but this year it was not nearly as easy and your software seemed to be confused. I reached out for help using the chat function and never received a response, really glad i paid extra for this!!! this will be my last year using your service.
Date published: 2021-02-13
Rated 5 out of 5 by from so easy very simple, especially for seniors. I am pleased with the program
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax its awesome! THE EXPERINCE WITH TURBOTAX IS BEEN THE BEST OF ALL THANK YOU FOR YOUR CERVICE!
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo Tax is awesome Excellent experience with Turbo Tax. It helps me fill in my taxes without any help
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome!!!! Very helpful with live chat, Karl was awesome!!!!!
Date published: 2021-02-13
Rated 5 out of 5 by from easy to navigate It was not as difficult as I anticipated the system walked me through step by step and explanations were clear and easy to understand.
Date published: 2021-02-13
Rated 3 out of 5 by from A Few Frustrations I accidentally said I lived in a taxing school district. When checking my taxes it said I had to enter the school district number, upon entering it and re-checking it says its not a taxable school district. It offered no option to then remove the SD100 form for the school district. The area to delete forms is not obvious and I had to search online for help (which still wasn't the most helpful). Additionally, I paused and returned later and after logging in and trying to return to where I was, there was an error and it only showed a page that said 'undefined' or it would just redirect me to log in again, only to take me back to the same place I was ('undefined').
Date published: 2021-02-13
Rated 2 out of 5 by from Shady hidden $40 fee Very shady how it traps you with a $40 "pay from refund" transaction fee that wasn't mentioned anywhere else
Date published: 2021-02-13
Rated 5 out of 5 by from super easy very easy but I recommend getting help if you have the funds.
Date published: 2021-02-13
Rated 5 out of 5 by from Turbo tax is great and easy to use. User friendly, convenient, and helpful. I have been using them for years and I am satisfied with them.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14810