TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Glitchy in final review step resulting in errors! We've used TurboTax for several years and always trusted it to be accurate. For the first time ever, the program got glitchy in the final stages. When it progressed to the filan review step, it asked us to "check" several forms including both our W2's and a dependent care item. Everything we were asked to check pulled up blank, so we begrudgingly reentered all the info. After doing so, we carefully reviewed the PDF of the return before submitting only to find that every single item it asked us to check was now duplicated. We had to go back and find the duplicates and delete them. This is the first know error we've ever encountered, but really shakes our confidence in the program. Also, we qualified for a home energy credit due to a water heater replacement. We had to look and search for this item. Had we not know that we were eligible and persistently searched for where to claim it, we would have missed out on $300. We've never been disappointed in this product before, but this year was a poor experience.
Date published: 2021-02-18
Rated 4 out of 5 by from good easy and simple, less time to complete. wii try to get next year
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome I spoke with one of your customer support staff members named Brandy and she was sooo very helpful. She spent an hour on the phone with me helping me and walking me through all the steps I needed to take to make sure that every thing was done correctly.
Date published: 2021-02-18
Rated 5 out of 5 by from Time after time, TurboTax comes through! 2020 was quite a year of first for me — unemployment, several temporary jobs, and lots of uncertainty! However, TurboTax came through (once again) and made filing my Federal return, as well as several state returns, much easier. I am a customer for life!
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax is great I had a Good experience using Turbo Tax. Thank you!!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Is the BEST! TurboTax was very easy to navigate and was extremely helpful throughout the process.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is a great experience They give detailed explanations for each item and its quick and simple
Date published: 2021-02-18
Rated 3 out of 5 by from the pay to play is overpriced Very familiar with this product, ive used it for over 10 years. I was disappointed with the $40 fee to pay from the return after purchasing all the other products in the bundle. I would probably just pay out of pocket next time and avoid the fee.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax makes it easy to file yourself TurboTax made it easy to file without having to go to a tax consultant.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax rocks! it was easy and I got more than I thought I would.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14786
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Glitchy in final review step resulting in errors! We've used TurboTax for several years and always trusted it to be accurate. For the first time ever, the program got glitchy in the final stages. When it progressed to the filan review step, it asked us to "check" several forms including both our W2's and a dependent care item. Everything we were asked to check pulled up blank, so we begrudgingly reentered all the info. After doing so, we carefully reviewed the PDF of the return before submitting only to find that every single item it asked us to check was now duplicated. We had to go back and find the duplicates and delete them. This is the first know error we've ever encountered, but really shakes our confidence in the program. Also, we qualified for a home energy credit due to a water heater replacement. We had to look and search for this item. Had we not know that we were eligible and persistently searched for where to claim it, we would have missed out on $300. We've never been disappointed in this product before, but this year was a poor experience.
Date published: 2021-02-18
Rated 4 out of 5 by from good easy and simple, less time to complete. wii try to get next year
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is awesome I spoke with one of your customer support staff members named Brandy and she was sooo very helpful. She spent an hour on the phone with me helping me and walking me through all the steps I needed to take to make sure that every thing was done correctly.
Date published: 2021-02-18
Rated 5 out of 5 by from Time after time, TurboTax comes through! 2020 was quite a year of first for me — unemployment, several temporary jobs, and lots of uncertainty! However, TurboTax came through (once again) and made filing my Federal return, as well as several state returns, much easier. I am a customer for life!
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax is great I had a Good experience using Turbo Tax. Thank you!!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Is the BEST! TurboTax was very easy to navigate and was extremely helpful throughout the process.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is a great experience They give detailed explanations for each item and its quick and simple
Date published: 2021-02-18
Rated 3 out of 5 by from the pay to play is overpriced Very familiar with this product, ive used it for over 10 years. I was disappointed with the $40 fee to pay from the return after purchasing all the other products in the bundle. I would probably just pay out of pocket next time and avoid the fee.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax makes it easy to file yourself TurboTax made it easy to file without having to go to a tax consultant.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax rocks! it was easy and I got more than I thought I would.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14786