TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from yay!! taxes done easy!!! was really easy and less expensive this year with turbotax
Date published: 2021-02-18
Rated 5 out of 5 by from I love turbo tax!!!l+ This was so easy and i am sticking with turbo tax. .
Date published: 2021-02-18
Rated 1 out of 5 by from 2020 Premier is Pretty Inadequate The developers dropped the ball this year. The 2020 Premier version has all the bells and whistles to handle rare and infrequent tax scenarios but struggles with the fundamental task of accurately processing 1099-B forms. I wasted many many hours today scouring through TurboTax help threads and reviewing long, dry IRS guidelines as I struggled to understand what was wrong before discovering the issue I was experiencing was with the software itself. 1099-B sales for options contracts where the gross proceeds are reported as a negative (loss) will not be accepted by the program and it will not let you go back or move forward. Additionally short sales reported with Date Acquired falling after Date Disposed will not be accepted. Within the help forums, TurboTax's experts are providing inaccurate recommendations on how to adjust the numbers and dates reported on the 1099-B to "cure" some of these software issues, and will likely result in audits for those whom take their advice. From the comments in the forum, I am now privy to the fact that this software issue existed in last year's product as well until it was updated... it appears that software update did not make it into the 2020 version. Furthermore, after waiting on hold for 45 minutes to speak with a live expert to assist, it became pretty apparent that TurboTax's live specialists (as charming as they are over the phone) do not have the training needed to assist with specific questions relating to anything more complex than what is offered on the free version of the program. Overall I am pretty disappointed with my experience and am frustrated that I paid a premium for TurboTax, especially the online version which is shockingly much much more expensive than the CD/Download. One Star - make some updates please before more people waste their life struggling through your issues.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is awesome! It was made simple and easy, even a caveman could do it
Date published: 2021-02-18
Rated 4 out of 5 by from Awesome I think it's easy thank you turbo tax I appreciate you filing my return
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Help me in everything, estep by step highly recommend it
Date published: 2021-02-18
Rated 5 out of 5 by from Even a blind monkey can do this format. Great program that sks very simple questions without all the legal & tax lingo. Double-checks some areas if you duplicate an entry so as not to accidently take a deduction twice. Turbo Tax gets you your maximum refund for a fraction of a CPA's cost.
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is awesome it was easy and ive learned quicker filing my tax on my own for the first time
Date published: 2021-02-18
Rated 5 out of 5 by from was fast and easy was easy to use with clear instructions and boxes to explain stuff. very low stress
Date published: 2021-02-18
Rated 1 out of 5 by from This year Turbo tax has been the worst experience! Turbo tax has split my teen's tax account into 2 accounts and it depends on the day and the device which tax returns it will show you. It caused my 18 year old's very simple return to be rejected and then it wouldn't produce the needed info to get it accepted. Then it started that my son is 2 different people all these things!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14781
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from yay!! taxes done easy!!! was really easy and less expensive this year with turbotax
Date published: 2021-02-18
Rated 5 out of 5 by from I love turbo tax!!!l+ This was so easy and i am sticking with turbo tax. .
Date published: 2021-02-18
Rated 1 out of 5 by from 2020 Premier is Pretty Inadequate The developers dropped the ball this year. The 2020 Premier version has all the bells and whistles to handle rare and infrequent tax scenarios but struggles with the fundamental task of accurately processing 1099-B forms. I wasted many many hours today scouring through TurboTax help threads and reviewing long, dry IRS guidelines as I struggled to understand what was wrong before discovering the issue I was experiencing was with the software itself. 1099-B sales for options contracts where the gross proceeds are reported as a negative (loss) will not be accepted by the program and it will not let you go back or move forward. Additionally short sales reported with Date Acquired falling after Date Disposed will not be accepted. Within the help forums, TurboTax's experts are providing inaccurate recommendations on how to adjust the numbers and dates reported on the 1099-B to "cure" some of these software issues, and will likely result in audits for those whom take their advice. From the comments in the forum, I am now privy to the fact that this software issue existed in last year's product as well until it was updated... it appears that software update did not make it into the 2020 version. Furthermore, after waiting on hold for 45 minutes to speak with a live expert to assist, it became pretty apparent that TurboTax's live specialists (as charming as they are over the phone) do not have the training needed to assist with specific questions relating to anything more complex than what is offered on the free version of the program. Overall I am pretty disappointed with my experience and am frustrated that I paid a premium for TurboTax, especially the online version which is shockingly much much more expensive than the CD/Download. One Star - make some updates please before more people waste their life struggling through your issues.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is awesome! It was made simple and easy, even a caveman could do it
Date published: 2021-02-18
Rated 4 out of 5 by from Awesome I think it's easy thank you turbo tax I appreciate you filing my return
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Help me in everything, estep by step highly recommend it
Date published: 2021-02-18
Rated 5 out of 5 by from Even a blind monkey can do this format. Great program that sks very simple questions without all the legal & tax lingo. Double-checks some areas if you duplicate an entry so as not to accidently take a deduction twice. Turbo Tax gets you your maximum refund for a fraction of a CPA's cost.
Date published: 2021-02-18
Rated 5 out of 5 by from turbotax is awesome it was easy and ive learned quicker filing my tax on my own for the first time
Date published: 2021-02-18
Rated 5 out of 5 by from was fast and easy was easy to use with clear instructions and boxes to explain stuff. very low stress
Date published: 2021-02-18
Rated 1 out of 5 by from This year Turbo tax has been the worst experience! Turbo tax has split my teen's tax account into 2 accounts and it depends on the day and the device which tax returns it will show you. It caused my 18 year old's very simple return to be rejected and then it wouldn't produce the needed info to get it accepted. Then it started that my son is 2 different people all these things!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14781