TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from More complicated than it needs to be Over all, it works good. However, there is information in the last year's tax return that Turbo Tax can retrieve instead of asking me to look it up. The HSA module is very complicated, and I don't understand why it needs to be so complex. The foreign tax credit is a problem every single year. If you can get the 1099-DIV automatically from the broker, why not work with the broker so that you can get the amount of Foreign gains included on the 1099 instead of throwing a flag and asking the user to hunt and peck for foreign gains through the broker statements. Again, good product, but needs simplification in several modules and better utilization of the data already available. One more thing: It needs to have a predictor for itemized deductions. Instead of requiring me input al my itemized deductions like mortgage, car registration and so on, it should simply tell you that If you do not have at least this much in itemized deduction, don't waste you time entering itemized deductions.
Date published: 2021-05-14
Rated 4 out of 5 by from A great tool for filing Been using the service for over 20 years... loved it when I was filing deductions....Now use standard deduction...way too expensive.... will not use next year
Date published: 2021-05-14
Rated 1 out of 5 by from Software Caused Issues Your software caused me to spend and extra hour on my return. It would not allow me to input information until I started over. Your Phone reps were no help and kept me on for 45 minutes. I figured it out, they could not.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy, helpful It is so easy because one does not need to rush and help is always at hand. It gives a sense of doing it right, correctly. I really like it!!
Date published: 2021-05-14
Rated 4 out of 5 by from Easy to use The expert facility is very helpful. Some of them are excellent. Scott who answered my questions was super good. Some experts I had spoken earlier were average.
Date published: 2021-05-14
Rated 5 out of 5 by from easy peasy I wouldn't have used Turbo Tax for 8 years if it wasn't the most secure, easiest, and accurate method available!
Date published: 2021-05-14
Rated 5 out of 5 by from Great Software I have used Turbo Tax for several years already. I have recommended it to my friends and family because of it's ease of use. It is complete but concise and offers options for user which product to choose, ways of payment or receive refunds and even how you want to file your taxes.
Date published: 2021-05-14
Rated 5 out of 5 by from VERY Helpful My taxes have gotten more complicated. Turbotax made it easier to do, without having to go to any tax preparer, who only ask the same questions that this software does. I did use the live expert help and they were very courteous, patient, and knowledgeable. Their ability to see my screen and walk through some sections with me is a great feature.
Date published: 2021-05-14
Rated 5 out of 5 by from EZ Filing It's all professional, easy, and smooth. I just followed all the steps and it's done!
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to walk through and file. Pricing is fair and helpful to get through the process.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from More complicated than it needs to be Over all, it works good. However, there is information in the last year's tax return that Turbo Tax can retrieve instead of asking me to look it up. The HSA module is very complicated, and I don't understand why it needs to be so complex. The foreign tax credit is a problem every single year. If you can get the 1099-DIV automatically from the broker, why not work with the broker so that you can get the amount of Foreign gains included on the 1099 instead of throwing a flag and asking the user to hunt and peck for foreign gains through the broker statements. Again, good product, but needs simplification in several modules and better utilization of the data already available. One more thing: It needs to have a predictor for itemized deductions. Instead of requiring me input al my itemized deductions like mortgage, car registration and so on, it should simply tell you that If you do not have at least this much in itemized deduction, don't waste you time entering itemized deductions.
Date published: 2021-05-14
Rated 4 out of 5 by from A great tool for filing Been using the service for over 20 years... loved it when I was filing deductions....Now use standard deduction...way too expensive.... will not use next year
Date published: 2021-05-14
Rated 1 out of 5 by from Software Caused Issues Your software caused me to spend and extra hour on my return. It would not allow me to input information until I started over. Your Phone reps were no help and kept me on for 45 minutes. I figured it out, they could not.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy, helpful It is so easy because one does not need to rush and help is always at hand. It gives a sense of doing it right, correctly. I really like it!!
Date published: 2021-05-14
Rated 4 out of 5 by from Easy to use The expert facility is very helpful. Some of them are excellent. Scott who answered my questions was super good. Some experts I had spoken earlier were average.
Date published: 2021-05-14
Rated 5 out of 5 by from easy peasy I wouldn't have used Turbo Tax for 8 years if it wasn't the most secure, easiest, and accurate method available!
Date published: 2021-05-14
Rated 5 out of 5 by from Great Software I have used Turbo Tax for several years already. I have recommended it to my friends and family because of it's ease of use. It is complete but concise and offers options for user which product to choose, ways of payment or receive refunds and even how you want to file your taxes.
Date published: 2021-05-14
Rated 5 out of 5 by from VERY Helpful My taxes have gotten more complicated. Turbotax made it easier to do, without having to go to any tax preparer, who only ask the same questions that this software does. I did use the live expert help and they were very courteous, patient, and knowledgeable. Their ability to see my screen and walk through some sections with me is a great feature.
Date published: 2021-05-14
Rated 5 out of 5 by from EZ Filing It's all professional, easy, and smooth. I just followed all the steps and it's done!
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to walk through and file. Pricing is fair and helpful to get through the process.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1476