TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax made filing SOOO easy! Our return is not a difficult one, but there were still questions and 'items' that were unclear to me. The agent was very helpful and for the most part, the wait was not long. She was patient and good at understanding my questions. The process is made simple and clear and does not assume that the client automatically understands everything. This is our 2nd year for using TurboTax and we are very happy with the service and results. We are especially happy being able to take care of the entire process in our own home.
Date published: 2021-02-18
Rated 2 out of 5 by from Turbotax minor fail I miss entered my AGI and the E-file was rejected. Turbox tax would not allow me to change to the correct AGI, so I had to snail mail my return.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy TurboTax is awesome Always the best at getting my taxes done!! Never have a problem it’s always simple and easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Extremely smooth and beginner friendly process I'm actually pleasantly surprised! On top of getting to use this for free, it was extremely easy. I would pay for this service in the future. I appreciated the motivational and informative messages at the end of each section and the breakdown of everything. This was my first time filing, and I couldnt have asked for a better experience! Thank you TurboTax!
Date published: 2021-02-18
Rated 5 out of 5 by from Every Year Turbo Tax gets better Such an easy system to use, been using for years and will continue
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome Easy to fill out and TurboTax is here with you all the way and finding ways for you to Maxime refunds.
Date published: 2021-02-18
Rated 5 out of 5 by from Excellent service When my return was rejected 3 times due to circumstances involving the death of our dependent son in 2020, and discrepancies regarding that, Sharon, the online customer service tax expert walked me through everything with ease, professionalism and expertise. The sharing screen option was invaluable for the resolution of my problems.
Date published: 2021-02-18
Rated 3 out of 5 by from Meh Meh - taxes are boring and no fun at all this is all
Date published: 2021-02-18
Rated 5 out of 5 by from He was awesome Awesome and knew his job very well and very patient with me.I am going to tell everybody about TurboTax and their customer service.
Date published: 2021-02-18
Rated 3 out of 5 by from Harder than necessary to use There should be an option to select the standard deduction without going through all the information to end up there for people who know that it is the best option for them before they begin. Some people just want to e-file but can do their own taxes.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14750
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax made filing SOOO easy! Our return is not a difficult one, but there were still questions and 'items' that were unclear to me. The agent was very helpful and for the most part, the wait was not long. She was patient and good at understanding my questions. The process is made simple and clear and does not assume that the client automatically understands everything. This is our 2nd year for using TurboTax and we are very happy with the service and results. We are especially happy being able to take care of the entire process in our own home.
Date published: 2021-02-18
Rated 2 out of 5 by from Turbotax minor fail I miss entered my AGI and the E-file was rejected. Turbox tax would not allow me to change to the correct AGI, so I had to snail mail my return.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy TurboTax is awesome Always the best at getting my taxes done!! Never have a problem it’s always simple and easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Extremely smooth and beginner friendly process I'm actually pleasantly surprised! On top of getting to use this for free, it was extremely easy. I would pay for this service in the future. I appreciated the motivational and informative messages at the end of each section and the breakdown of everything. This was my first time filing, and I couldnt have asked for a better experience! Thank you TurboTax!
Date published: 2021-02-18
Rated 5 out of 5 by from Every Year Turbo Tax gets better Such an easy system to use, been using for years and will continue
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome Easy to fill out and TurboTax is here with you all the way and finding ways for you to Maxime refunds.
Date published: 2021-02-18
Rated 5 out of 5 by from Excellent service When my return was rejected 3 times due to circumstances involving the death of our dependent son in 2020, and discrepancies regarding that, Sharon, the online customer service tax expert walked me through everything with ease, professionalism and expertise. The sharing screen option was invaluable for the resolution of my problems.
Date published: 2021-02-18
Rated 3 out of 5 by from Meh Meh - taxes are boring and no fun at all this is all
Date published: 2021-02-18
Rated 5 out of 5 by from He was awesome Awesome and knew his job very well and very patient with me.I am going to tell everybody about TurboTax and their customer service.
Date published: 2021-02-18
Rated 3 out of 5 by from Harder than necessary to use There should be an option to select the standard deduction without going through all the information to end up there for people who know that it is the best option for them before they begin. Some people just want to e-file but can do their own taxes.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14750