TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from MORE DIFFICULT THIS YEAR The Turbo Tax Live Expert helped immensely. He got us past a point we were having trouble with. Excellent help!!
Date published: 2021-02-13
Rated 2 out of 5 by from More work than it needs to be. I've used Turbo Tax for many years and I'm about to change. With the new higher standard deductions, I know that is what I'm going to use. However, Turbo Tax makes you go through some questions without explaining that they are being used to determine whether you should itemize or not and it causes me to look up information and waste my time. They should allow an option to pick standard deduction. Secondly, I started to enter information on the wrong form. I noticed my mistake at the second question and hit the back button. Once I was one page back, I proceeded as I was supposed to do. However, at the end of the Federal questionaire, they told me I entered information incorrectly. They did not allow me to delete the information. I went back to the beginning of the questionaire and went through everything again and the sheet where I entered that information was no longer there. I searched for the form in help with no luck. I went outside of Turbo Tax and searched on the web. There I found out how to enter the information into search so that a link would pop up and allow me to delete that form. I entered "1095a" at first and no link appeared. I had to enter "1095-A" for the link to appear. The internal help/search function should be much more user friendly so that the difference between "1095a" and "1095-A" does not bring up different responses.
Date published: 2021-02-13
Rated 1 out of 5 by from Free Free Free Cost $120 and ads quoting "free free free" is quite misleading must of missed the fine print on the screen than none of us can read.
Date published: 2021-02-13
Rated 3 out of 5 by from Filing state returns for Military is confusing Since each state has different requirements for filing active military income it is a little confusing when filling out the forms. Walking through the process with Live expert Victoria was wonderful. She was so very helpful in getting all my tax information correct on the forms and the returns filed.
Date published: 2021-02-13
Rated 5 out of 5 by from Love it Was easy to follow and understand and didn't need any assistance. I didn't pay an accountant this year which is much more expensive, so I'm happy!
Date published: 2021-02-13
Rated 5 out of 5 by from Janet M is absolutely awesome Janet M was so easy to work with and knowledgeable! It was a pleasure to have her assist with my taxes today!
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome It was fast and easy. A baby can do it it’s so easy c
Date published: 2021-02-13
Rated 5 out of 5 by from great job im having trouble with my credit karma. i didnt set it up and i cant get in because i cant pass the ? . can yall help
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is great I love that turbotax is always there to help not just when filing taxes
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is so easy We truly enjoyed Turbotax. I believe they are very detailed. I will use this again.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14745
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from MORE DIFFICULT THIS YEAR The Turbo Tax Live Expert helped immensely. He got us past a point we were having trouble with. Excellent help!!
Date published: 2021-02-13
Rated 2 out of 5 by from More work than it needs to be. I've used Turbo Tax for many years and I'm about to change. With the new higher standard deductions, I know that is what I'm going to use. However, Turbo Tax makes you go through some questions without explaining that they are being used to determine whether you should itemize or not and it causes me to look up information and waste my time. They should allow an option to pick standard deduction. Secondly, I started to enter information on the wrong form. I noticed my mistake at the second question and hit the back button. Once I was one page back, I proceeded as I was supposed to do. However, at the end of the Federal questionaire, they told me I entered information incorrectly. They did not allow me to delete the information. I went back to the beginning of the questionaire and went through everything again and the sheet where I entered that information was no longer there. I searched for the form in help with no luck. I went outside of Turbo Tax and searched on the web. There I found out how to enter the information into search so that a link would pop up and allow me to delete that form. I entered "1095a" at first and no link appeared. I had to enter "1095-A" for the link to appear. The internal help/search function should be much more user friendly so that the difference between "1095a" and "1095-A" does not bring up different responses.
Date published: 2021-02-13
Rated 1 out of 5 by from Free Free Free Cost $120 and ads quoting "free free free" is quite misleading must of missed the fine print on the screen than none of us can read.
Date published: 2021-02-13
Rated 3 out of 5 by from Filing state returns for Military is confusing Since each state has different requirements for filing active military income it is a little confusing when filling out the forms. Walking through the process with Live expert Victoria was wonderful. She was so very helpful in getting all my tax information correct on the forms and the returns filed.
Date published: 2021-02-13
Rated 5 out of 5 by from Love it Was easy to follow and understand and didn't need any assistance. I didn't pay an accountant this year which is much more expensive, so I'm happy!
Date published: 2021-02-13
Rated 5 out of 5 by from Janet M is absolutely awesome Janet M was so easy to work with and knowledgeable! It was a pleasure to have her assist with my taxes today!
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome It was fast and easy. A baby can do it it’s so easy c
Date published: 2021-02-13
Rated 5 out of 5 by from great job im having trouble with my credit karma. i didnt set it up and i cant get in because i cant pass the ? . can yall help
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is great I love that turbotax is always there to help not just when filing taxes
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax is so easy We truly enjoyed Turbotax. I believe they are very detailed. I will use this again.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14745