TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Great Tool!! It couldn't be easier, wouldn't use any other tax software.
Date published: 2021-02-18
Rated 5 out of 5 by from support was awesome Phone support called within minutes and solved my problem 100%
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is great and simple to use Turbo tax is easy to use and very convienent to do from the comfort of your own home.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax!! I have been using TurboTax for over 10 years and I have never been disappointed. Everytime I file my taxes I know I am getting the highest possible return. It's so easy to use and it takes very little time from start to finish. I absolutely adore the option to have all the fees taken from my federal return. By choosing that option I don't have to worry about using my personal funds to pay the fees and it's money that I won't miss because I didn't have it from the beginning. Also, your customer service is amazing! Anytime I've had to call in with an inquiry your customer service representatives are always professional and knowledgeable. They are friendly and personable. I will continue to use TurboTax in the future and I will continue to refer you to my friends and family. Thank you so much for your excellent customer service!!
Date published: 2021-02-18
Rated 2 out of 5 by from Clunky Honestly I was shocked. I use Turbo Tax for personal tax returns and it's so user friendly! This...?? Is not. I'm actually pretty upset at how much I paid for this product. Did I make it through? Yes. Did it make it easy and simple? ...... no. On top of that, the only reason I paid for this particular product was because I do our business finances in Quickbooks, and TurboTax was all loud and markety about seamlessly transferring that information over from QB! Hooray how cool is that?? Turns out not cool AT ALL, because it does not say (like anywhere) that this doesn't work with Quickbooks Online. I spent way too much time trying to troubleshoot why it wasn't recognizing my login information, finally found the answer on Reddit. What a WASTE. Not happy.
Date published: 2021-02-18
Rated 5 out of 5 by from Great service She was very helpful and helped with my issue now my taxes are fine and on the way
Date published: 2021-02-18
Rated 5 out of 5 by from Always a great service This is always a great tool. Easy to use. People stand by ready to help you.
Date published: 2021-02-18
Rated 4 out of 5 by from Better than previous years Turbo tax is finally clearer about how and what fees they are charging. 2019 was really bad and it was easy to get sucked into extra fees just to get you refund. You still have to be careful but I think overall, it’s a great program for an individual to use and seems to cover everything. I’ve been using it for 8 years, have looked at others but always come back toTT.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is easy to use TurboTax has been so easy to use. Great help option.
Date published: 2021-02-18
Rated 4 out of 5 by from Cheaper than others. Easy to use, guides you along the process. Would like the camera option to be more accurate when using it to fill in W-2 form blanks.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14729
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Tool!! It couldn't be easier, wouldn't use any other tax software.
Date published: 2021-02-18
Rated 5 out of 5 by from support was awesome Phone support called within minutes and solved my problem 100%
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is great and simple to use Turbo tax is easy to use and very convienent to do from the comfort of your own home.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax!! I have been using TurboTax for over 10 years and I have never been disappointed. Everytime I file my taxes I know I am getting the highest possible return. It's so easy to use and it takes very little time from start to finish. I absolutely adore the option to have all the fees taken from my federal return. By choosing that option I don't have to worry about using my personal funds to pay the fees and it's money that I won't miss because I didn't have it from the beginning. Also, your customer service is amazing! Anytime I've had to call in with an inquiry your customer service representatives are always professional and knowledgeable. They are friendly and personable. I will continue to use TurboTax in the future and I will continue to refer you to my friends and family. Thank you so much for your excellent customer service!!
Date published: 2021-02-18
Rated 2 out of 5 by from Clunky Honestly I was shocked. I use Turbo Tax for personal tax returns and it's so user friendly! This...?? Is not. I'm actually pretty upset at how much I paid for this product. Did I make it through? Yes. Did it make it easy and simple? ...... no. On top of that, the only reason I paid for this particular product was because I do our business finances in Quickbooks, and TurboTax was all loud and markety about seamlessly transferring that information over from QB! Hooray how cool is that?? Turns out not cool AT ALL, because it does not say (like anywhere) that this doesn't work with Quickbooks Online. I spent way too much time trying to troubleshoot why it wasn't recognizing my login information, finally found the answer on Reddit. What a WASTE. Not happy.
Date published: 2021-02-18
Rated 5 out of 5 by from Great service She was very helpful and helped with my issue now my taxes are fine and on the way
Date published: 2021-02-18
Rated 5 out of 5 by from Always a great service This is always a great tool. Easy to use. People stand by ready to help you.
Date published: 2021-02-18
Rated 4 out of 5 by from Better than previous years Turbo tax is finally clearer about how and what fees they are charging. 2019 was really bad and it was easy to get sucked into extra fees just to get you refund. You still have to be careful but I think overall, it’s a great program for an individual to use and seems to cover everything. I’ve been using it for 8 years, have looked at others but always come back toTT.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is easy to use TurboTax has been so easy to use. Great help option.
Date published: 2021-02-18
Rated 4 out of 5 by from Cheaper than others. Easy to use, guides you along the process. Would like the camera option to be more accurate when using it to fill in W-2 form blanks.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14729