TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from TurboTax is ok I did it on TurboTax before and it was awesome because they told me it was going to be free and it was free but this year it wasn't free and that makes me sad.because I wanted it to be free and I mash free and then I got to the end it charged me.
Date published: 2021-02-18
Rated 5 out of 5 by from Nice job Great timing on the way we you enter the information
Date published: 2021-02-18
Rated 5 out of 5 by from Easy and Accurate as always always a good experience, answers all of my questions
Date published: 2021-02-18
Rated 5 out of 5 by from I love turbo text It was great I have did my taxes with for over 5 years yal are awesome
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Is Awesome Time-consuming process, but very easy! Will use again!
Date published: 2021-02-18
Rated 1 out of 5 by from Never buy it again! Rather do it myself The software kept crashing. I spoke with customer service and while they were helpful they did not solve the problem. I updated all of my antivirus and malware software. Before and after updating the results were the same. I defragged, removed all of the cookies and removed all unnecessary programs from starting automatically. The biggest problem was getting further deductions entered into the federal of the software for health insurance premiums that are deductible in my state. I ended up going directly to the federal forms to enter the information. Once I did that the information transferred into my state return. SHOULD NOT have to do this. Oh wait there is more! When I tried to e-file my federal and state taxes the application kept crashing when I tried to enter a credit card to pay for e-filing my state tax return. I file my federal return without issue once I only tried to e_file it. Then I tried all of the previous tricks - rebooting etc. Nada Gave up filing state by mail.
Date published: 2021-02-18
Rated 5 out of 5 by from Made filing taxes a breeze! I have a lot of trouble when it comes to filing dividends and investments. Making sure I fill out all the boxes correctly is sometimes difficult on paper. But with TurboTax, they gave me great tips!
Date published: 2021-02-18
Rated 5 out of 5 by from I JUST SIMPLY LOVE TURBO TAX DOING TAX'S WITH TURBO TAX I ALWAYS HAVE A GREAT EXPERIENCE GREAT JOB GUY'S.
Date published: 2021-02-18
Rated 4 out of 5 by from Pretty good -- after an awful beginning Not at all what I expected AND because of "name not recognized"(no idea why) you wouldn't accept my 2019 return pdf, so I had to reenter a lot of the same stuff. Then had a tough time restarting, your help on this topic didn't match my screen. (Also went crazy asking Vanguard for my 2019 RMD requirement, finally stumbled on CARES.) But OTHERWISE and SUBSEQUENTLY the easiest self-prepared tax I can remember
Date published: 2021-02-18
Rated 5 out of 5 by from Thanks for the agent that helped me file i would like to make this short and it was very short in time and the agent lady that help me was so nice and supportive, give me allots of resources to look at... thanks again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14725
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is ok I did it on TurboTax before and it was awesome because they told me it was going to be free and it was free but this year it wasn't free and that makes me sad.because I wanted it to be free and I mash free and then I got to the end it charged me.
Date published: 2021-02-18
Rated 5 out of 5 by from Nice job Great timing on the way we you enter the information
Date published: 2021-02-18
Rated 5 out of 5 by from Easy and Accurate as always always a good experience, answers all of my questions
Date published: 2021-02-18
Rated 5 out of 5 by from I love turbo text It was great I have did my taxes with for over 5 years yal are awesome
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Is Awesome Time-consuming process, but very easy! Will use again!
Date published: 2021-02-18
Rated 1 out of 5 by from Never buy it again! Rather do it myself The software kept crashing. I spoke with customer service and while they were helpful they did not solve the problem. I updated all of my antivirus and malware software. Before and after updating the results were the same. I defragged, removed all of the cookies and removed all unnecessary programs from starting automatically. The biggest problem was getting further deductions entered into the federal of the software for health insurance premiums that are deductible in my state. I ended up going directly to the federal forms to enter the information. Once I did that the information transferred into my state return. SHOULD NOT have to do this. Oh wait there is more! When I tried to e-file my federal and state taxes the application kept crashing when I tried to enter a credit card to pay for e-filing my state tax return. I file my federal return without issue once I only tried to e_file it. Then I tried all of the previous tricks - rebooting etc. Nada Gave up filing state by mail.
Date published: 2021-02-18
Rated 5 out of 5 by from Made filing taxes a breeze! I have a lot of trouble when it comes to filing dividends and investments. Making sure I fill out all the boxes correctly is sometimes difficult on paper. But with TurboTax, they gave me great tips!
Date published: 2021-02-18
Rated 5 out of 5 by from I JUST SIMPLY LOVE TURBO TAX DOING TAX'S WITH TURBO TAX I ALWAYS HAVE A GREAT EXPERIENCE GREAT JOB GUY'S.
Date published: 2021-02-18
Rated 4 out of 5 by from Pretty good -- after an awful beginning Not at all what I expected AND because of "name not recognized"(no idea why) you wouldn't accept my 2019 return pdf, so I had to reenter a lot of the same stuff. Then had a tough time restarting, your help on this topic didn't match my screen. (Also went crazy asking Vanguard for my 2019 RMD requirement, finally stumbled on CARES.) But OTHERWISE and SUBSEQUENTLY the easiest self-prepared tax I can remember
Date published: 2021-02-18
Rated 5 out of 5 by from Thanks for the agent that helped me file i would like to make this short and it was very short in time and the agent lady that help me was so nice and supportive, give me allots of resources to look at... thanks again
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14725