TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281637 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple & Fun First time filling by my self. I don't know why I didn't do it before. It is simple and straight.
Date published: 2021-02-18
Rated 1 out of 5 by from 2020 Turbo Tax has problems! I have used this from the beginning. This year the federal taxes filed immediately while my state return languished. Finally I received an email that it was rejected due to potential errors caused by the program software! Lots of very upset people in the product support forum, including myself. Very disappointing. I should have been told of this problem instead of just having to wait and see everyone else become upset over the same problem. Very poor communication from Turbo Tax - they knew there was a problem and did not do anything to let me know.
Date published: 2021-02-18
Rated 1 out of 5 by from failed to submit my return did not file my state return and then waited 3 weeks to tell me there a mistake in their softwareand i would have to resubmit
Date published: 2021-02-18
Rated 5 out of 5 by from Big Fan of Turbo Tax Always an awesome and easy experience. Been a customer for years
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Excellent! Dorothy was very friendly and knowledgeable and was patient with me through the whole process of filing!
Date published: 2021-02-18
Rated 3 out of 5 by from Fees Keep Increasing Used to be on fee of your choice depending on how much Turbo Tax assistance you wanted. Now there is a direct deposit fee, it used to be free for direct deposit. Every year it seems there are additional charges. Might be time to file somewhere else.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Fantastic!!!! So easy to use because they have all your information from prior years. I have been using their service for 8 years now!!! They have always got me the biggest return! Thank you!!
Date published: 2021-02-18
Rated 3 out of 5 by from Average at best Had to check TT's inputs and found they were wrong. Doubled up on the refund from 2019 state refund and added a W2 out of no where. Used TT for 8 years and this may be the last year using them
Date published: 2021-02-18
Rated 5 out of 5 by from Quickest and Easiest Way to File Your Taxes! I've been using TurboTax to file my own taxes for several years now and it has consistently been fast and user-friendly. The interface explains things well for those of us who don't know much about the tax filing world, and you can do it for free! I can see myself using TurboTax for years to come, so long as I continue to have no problems filing with them.
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax was Great Wonderful experience filing with self employment with Turbo Tax
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14700
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple & Fun First time filling by my self. I don't know why I didn't do it before. It is simple and straight.
Date published: 2021-02-18
Rated 1 out of 5 by from 2020 Turbo Tax has problems! I have used this from the beginning. This year the federal taxes filed immediately while my state return languished. Finally I received an email that it was rejected due to potential errors caused by the program software! Lots of very upset people in the product support forum, including myself. Very disappointing. I should have been told of this problem instead of just having to wait and see everyone else become upset over the same problem. Very poor communication from Turbo Tax - they knew there was a problem and did not do anything to let me know.
Date published: 2021-02-18
Rated 1 out of 5 by from failed to submit my return did not file my state return and then waited 3 weeks to tell me there a mistake in their softwareand i would have to resubmit
Date published: 2021-02-18
Rated 5 out of 5 by from Big Fan of Turbo Tax Always an awesome and easy experience. Been a customer for years
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Excellent! Dorothy was very friendly and knowledgeable and was patient with me through the whole process of filing!
Date published: 2021-02-18
Rated 3 out of 5 by from Fees Keep Increasing Used to be on fee of your choice depending on how much Turbo Tax assistance you wanted. Now there is a direct deposit fee, it used to be free for direct deposit. Every year it seems there are additional charges. Might be time to file somewhere else.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Fantastic!!!! So easy to use because they have all your information from prior years. I have been using their service for 8 years now!!! They have always got me the biggest return! Thank you!!
Date published: 2021-02-18
Rated 3 out of 5 by from Average at best Had to check TT's inputs and found they were wrong. Doubled up on the refund from 2019 state refund and added a W2 out of no where. Used TT for 8 years and this may be the last year using them
Date published: 2021-02-18
Rated 5 out of 5 by from Quickest and Easiest Way to File Your Taxes! I've been using TurboTax to file my own taxes for several years now and it has consistently been fast and user-friendly. The interface explains things well for those of us who don't know much about the tax filing world, and you can do it for free! I can see myself using TurboTax for years to come, so long as I continue to have no problems filing with them.
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax was Great Wonderful experience filing with self employment with Turbo Tax
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14700