TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281599 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from GLITCHY I signed up for Turbo Tax to file my returns in January. Other than a few itemization, my taxes should have been simple. I paid full price for Turbo Tax 2020 knowing it would be discounted soon, but wanted to get through my taxes early. While not really their fault, when I completed my taxes, I was told IRS was not ready and I would have to wait. I think they could have told me that before I purchased the software. Today, I learned my State return wasn’t filed because Turbo Tax software was not up to date. Come on! This has been a ridiculous process.
Date published: 2021-02-18
Rated 2 out of 5 by from Easy, but dishonest The user-friendliness of TurboTax really can't be beat, but it's really upsetting that a service that claims that I can file my taxes for free continuously tries to spring fees any and every chance possible, and even requires me to upgrade to an unreasonably expensive service to report any sale of stocks that really didn't earn earn enough to cover the difference.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax great and simple to use Used TurboTax for years now and it just gets better and easier as the time goes by. Will be using for as long as I can :)
Date published: 2021-02-18
Rated 1 out of 5 by from Even Worse I was to receive Less than $30 back from state but then Turbo Tax apparently didn't have the correct forms I now OWE!!! I have had to refile and pay! I should be getting reimbursed for THEIR MISTAKE after making me pay more than promised in the first place!!
Date published: 2021-02-18
Rated 5 out of 5 by from Epically Quick and Easy I love the new features! Live chats, Live callbacks, correspondences by app! All awesome!
Date published: 2021-02-18
Rated 5 out of 5 by from Great help had great help with live chat thxs!! Had great help with live chat!!! Thxs!!! I couldn't do it with out your help!!
Date published: 2021-02-18
Rated 4 out of 5 by from Had just one small problem Overall experience was good just had one small problem I needed help on.
Date published: 2021-02-18
Rated 4 out of 5 by from Great but expensive Turbo Tax speeds up getting our taxes done. Quick and easy. Just a little too expensive.
Date published: 2021-02-18
Rated 1 out of 5 by from TurboTax is awful this year IRS accepted e-filed return for 2020 quicky, but CA state return was in pending state for a week (even though the review prior to submission had NO errors). Then the CA state tax return filed ago rejected. Not sure what changed. Had to review again and to resubmit... we'll find out if that did the trick. Very annoying.
Date published: 2021-02-18
Rated 5 out of 5 by from Love TurboTax I have been using TurboTax for years, it’s easy even when doing long form. I love the way you are guided through The whole thing. I am not a numbers person and if I can do my taxes with TurboTax anyone can.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from GLITCHY I signed up for Turbo Tax to file my returns in January. Other than a few itemization, my taxes should have been simple. I paid full price for Turbo Tax 2020 knowing it would be discounted soon, but wanted to get through my taxes early. While not really their fault, when I completed my taxes, I was told IRS was not ready and I would have to wait. I think they could have told me that before I purchased the software. Today, I learned my State return wasn’t filed because Turbo Tax software was not up to date. Come on! This has been a ridiculous process.
Date published: 2021-02-18
Rated 2 out of 5 by from Easy, but dishonest The user-friendliness of TurboTax really can't be beat, but it's really upsetting that a service that claims that I can file my taxes for free continuously tries to spring fees any and every chance possible, and even requires me to upgrade to an unreasonably expensive service to report any sale of stocks that really didn't earn earn enough to cover the difference.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax great and simple to use Used TurboTax for years now and it just gets better and easier as the time goes by. Will be using for as long as I can :)
Date published: 2021-02-18
Rated 1 out of 5 by from Even Worse I was to receive Less than $30 back from state but then Turbo Tax apparently didn't have the correct forms I now OWE!!! I have had to refile and pay! I should be getting reimbursed for THEIR MISTAKE after making me pay more than promised in the first place!!
Date published: 2021-02-18
Rated 5 out of 5 by from Epically Quick and Easy I love the new features! Live chats, Live callbacks, correspondences by app! All awesome!
Date published: 2021-02-18
Rated 5 out of 5 by from Great help had great help with live chat thxs!! Had great help with live chat!!! Thxs!!! I couldn't do it with out your help!!
Date published: 2021-02-18
Rated 4 out of 5 by from Had just one small problem Overall experience was good just had one small problem I needed help on.
Date published: 2021-02-18
Rated 4 out of 5 by from Great but expensive Turbo Tax speeds up getting our taxes done. Quick and easy. Just a little too expensive.
Date published: 2021-02-18
Rated 1 out of 5 by from TurboTax is awful this year IRS accepted e-filed return for 2020 quicky, but CA state return was in pending state for a week (even though the review prior to submission had NO errors). Then the CA state tax return filed ago rejected. Not sure what changed. Had to review again and to resubmit... we'll find out if that did the trick. Very annoying.
Date published: 2021-02-18
Rated 5 out of 5 by from Love TurboTax I have been using TurboTax for years, it’s easy even when doing long form. I love the way you are guided through The whole thing. I am not a numbers person and if I can do my taxes with TurboTax anyone can.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14689