TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome Service Walked me through tax prep and even searched and found way to add form we received.
Date published: 2021-02-11
Rated 4 out of 5 by from Trouble with on-line system Nomally I have good luck with Turbo Tax but this last experience was awful. The system was having issue and I couldn't do the live phone call because that tech couln't access my account and I did the live chat and we had to refresh a couple of times before we could even try and still was not able to complete our transaction before I finally gave in and shut it down. What should have taken me about 30 minutes to an hour, took 4 hours. Not happy with the current service. If the server can't keep up with the load, maybe they need a new one.
Date published: 2021-02-11
Rated 5 out of 5 by from team assist overall the team is very helpful is very knowledgeable of the information thats needed to be answered
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax is awesome That turbo tax has helped get my taxes done and will tell friends and family to use turbo tax. Thank you guys. Sincerely thomas tackett
Date published: 2021-02-11
Rated 5 out of 5 by from 7 years now... turbo tax is easy easy easy Auto imported my W2 and my investment forms from my brokerage and my taxes were done in less than an hour. Easier after year one since it imports all pertinent data. Easy and I know it’s right. The learn more window is great on every topic and logging into the site is secure. I can instantly download old taxes at any time. It’s free to try. You only pay when you want to file... nothing to lose.
Date published: 2021-02-11
Rated 3 out of 5 by from Eh, So So Somewhat easy to navigate through. If you have anything besides a W2, it can get complicated and costly.
Date published: 2021-02-11
Rated 4 out of 5 by from Great stuff It's a simple experience, but if you're filing in multiple states, the flat rate filing fee kinda gets you. I wish they had a discount system (e.g., instead of paying $40 for each state, it could be like $40 for the first state, and $30 for all subsequent states). Besides that, everything went smooth and was very easy!
Date published: 2021-02-11
Rated 5 out of 5 by from great service good experience and maria helped with our question and answered them all.
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax is now an A+ for me She was a wonderful help nice and so sweet and beautiful. Thank you for your patience and making it easier for me
Date published: 2021-02-11
Rated 4 out of 5 by from Turbo Tax is great Easy and quick, No problems using it. Love that it saves information
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14677
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome Service Walked me through tax prep and even searched and found way to add form we received.
Date published: 2021-02-11
Rated 4 out of 5 by from Trouble with on-line system Nomally I have good luck with Turbo Tax but this last experience was awful. The system was having issue and I couldn't do the live phone call because that tech couln't access my account and I did the live chat and we had to refresh a couple of times before we could even try and still was not able to complete our transaction before I finally gave in and shut it down. What should have taken me about 30 minutes to an hour, took 4 hours. Not happy with the current service. If the server can't keep up with the load, maybe they need a new one.
Date published: 2021-02-11
Rated 5 out of 5 by from team assist overall the team is very helpful is very knowledgeable of the information thats needed to be answered
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax is awesome That turbo tax has helped get my taxes done and will tell friends and family to use turbo tax. Thank you guys. Sincerely thomas tackett
Date published: 2021-02-11
Rated 5 out of 5 by from 7 years now... turbo tax is easy easy easy Auto imported my W2 and my investment forms from my brokerage and my taxes were done in less than an hour. Easier after year one since it imports all pertinent data. Easy and I know it’s right. The learn more window is great on every topic and logging into the site is secure. I can instantly download old taxes at any time. It’s free to try. You only pay when you want to file... nothing to lose.
Date published: 2021-02-11
Rated 3 out of 5 by from Eh, So So Somewhat easy to navigate through. If you have anything besides a W2, it can get complicated and costly.
Date published: 2021-02-11
Rated 4 out of 5 by from Great stuff It's a simple experience, but if you're filing in multiple states, the flat rate filing fee kinda gets you. I wish they had a discount system (e.g., instead of paying $40 for each state, it could be like $40 for the first state, and $30 for all subsequent states). Besides that, everything went smooth and was very easy!
Date published: 2021-02-11
Rated 5 out of 5 by from great service good experience and maria helped with our question and answered them all.
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax is now an A+ for me She was a wonderful help nice and so sweet and beautiful. Thank you for your patience and making it easier for me
Date published: 2021-02-11
Rated 4 out of 5 by from Turbo Tax is great Easy and quick, No problems using it. Love that it saves information
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14677