TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Forcing to Upgrade I have used turbo tax for 5 years. The previous 4 years were great, but this year they are now forcing you to upgrade. I had a simple return with w2s only and was forced to upgrade and pay 76.00. If I wasn't in a rush I would have used another company were it is actually free to file your returns. But next year i will for sure.
Date published: 2023-02-12
Rated 4 out of 5 by from Not received 2021 refund Last year I was supposed to get over 6500$ in tax return. However, I only received 1500$. The IRS said there was a mistake in my dependents. But that was not true I have 4 dependent for that last 4 years and I did not changes any thing. I called IRS phone number name times but no answer. Unfortunately not email was provided. eventually I lost around 4000$ because of this.
Date published: 2023-02-12
Rated 4 out of 5 by from Turbo Tax is good but has some flaws At times it is difficult to get direct answers to questions that are not already listed. Also the forms for energy credits are hard to flow on the Federal level as well as specific states. Part year residences have to pay an additional fee for another state and a fee to get a refund. Not quite sure I agree with this policy at all. I am already paying a higher price for the software directly on line than buying at a retail store.
Date published: 2023-02-12
Rated 4 out of 5 by from Easy to use and accurate for a reasonable price. Good experience for the most part. I wish there would have been an import option for my w2s. I am not sure, however, if my employer even sets up my w2s to be able to do so. The smart phone option did not work for me, so I ended up typing in my info, which took much less time than messing with the smart phone method. I like the fact that turbo tax encourages double checking of info to ensure accuracy.
Date published: 2023-02-12
Rated 5 out of 5 by from Easy Pezee Lemon Squeasy This is my 7th year and it was easier than ever. I feel very good about recommending others to these products.
Date published: 2023-02-12
Rated 3 out of 5 by from More difficult to use this year I've used TurboTax for many years, this was the first time I found several areas confusing. It didn't seem as user friendly as in the past. Also, really didn't like the extra charges at the end when marketed as "free filing".
Date published: 2023-02-12
Rated 5 out of 5 by from 2023 Easy to used .........................................................!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-12
Rated 5 out of 5 by from TurboTax is so easy. TurboTax is so simple to use, This is my second year filing my own taxes and TurboTax makes me less stressed about all the steps I have to take.
Date published: 2023-02-12
Rated 5 out of 5 by from easy and fast! the tax expert feature was a huge relief and worth the fee.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is simple to use! Turbo Tax made it easy and convenient to file my taxes.
Date published: 2023-02-12
All TurboTax® Offerings Reviews - Page 14653
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Forcing to Upgrade I have used turbo tax for 5 years. The previous 4 years were great, but this year they are now forcing you to upgrade. I had a simple return with w2s only and was forced to upgrade and pay 76.00. If I wasn't in a rush I would have used another company were it is actually free to file your returns. But next year i will for sure.
Date published: 2023-02-12
Rated 4 out of 5 by from Not received 2021 refund Last year I was supposed to get over 6500$ in tax return. However, I only received 1500$. The IRS said there was a mistake in my dependents. But that was not true I have 4 dependent for that last 4 years and I did not changes any thing. I called IRS phone number name times but no answer. Unfortunately not email was provided. eventually I lost around 4000$ because of this.
Date published: 2023-02-12
Rated 4 out of 5 by from Turbo Tax is good but has some flaws At times it is difficult to get direct answers to questions that are not already listed. Also the forms for energy credits are hard to flow on the Federal level as well as specific states. Part year residences have to pay an additional fee for another state and a fee to get a refund. Not quite sure I agree with this policy at all. I am already paying a higher price for the software directly on line than buying at a retail store.
Date published: 2023-02-12
Rated 4 out of 5 by from Easy to use and accurate for a reasonable price. Good experience for the most part. I wish there would have been an import option for my w2s. I am not sure, however, if my employer even sets up my w2s to be able to do so. The smart phone option did not work for me, so I ended up typing in my info, which took much less time than messing with the smart phone method. I like the fact that turbo tax encourages double checking of info to ensure accuracy.
Date published: 2023-02-12
Rated 5 out of 5 by from Easy Pezee Lemon Squeasy This is my 7th year and it was easier than ever. I feel very good about recommending others to these products.
Date published: 2023-02-12
Rated 3 out of 5 by from More difficult to use this year I've used TurboTax for many years, this was the first time I found several areas confusing. It didn't seem as user friendly as in the past. Also, really didn't like the extra charges at the end when marketed as "free filing".
Date published: 2023-02-12
Rated 5 out of 5 by from 2023 Easy to used .........................................................!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-12
Rated 5 out of 5 by from TurboTax is so easy. TurboTax is so simple to use, This is my second year filing my own taxes and TurboTax makes me less stressed about all the steps I have to take.
Date published: 2023-02-12
Rated 5 out of 5 by from easy and fast! the tax expert feature was a huge relief and worth the fee.
Date published: 2023-02-12
Rated 5 out of 5 by from Turbo Tax is simple to use! Turbo Tax made it easy and convenient to file my taxes.
Date published: 2023-02-12
All TurboTax® Offerings Reviews - Page 14653