TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Shelley Was great and I love turbo tax I will use it for my taxes
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peazy Follow the prompts! If you can read, you can do this in minutes.
Date published: 2021-02-19
Rated 4 out of 5 by from Was happy in the past, but not this year Our state return was pending for weeks. It's absolutely impossible to speak to a human being at TurboTax to see what's going on. Spent hours on the line with our state's tax board and the automated TurboTax system only to get nowhere. Today I learn that my refund was rejected. Why? Because of a software issue. I should have had my refund by now, but I don't. I want my money back for my state refund. It's tax season, please hire more people for your phone lines.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and fast Very user friendly, and free! I had a question and got an accurate response promptly. I will definitely be using TurboTax moving forward.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax was terrible this year The software is messed up. My depreciation did not carry over. 2 experts failed to help me. I have been a customer for 9 years. I am considering moving to HR Block if this keeps up. I paid for the extra service and got no help.
Date published: 2021-02-19
Rated 4 out of 5 by from For basic returns the free version is very good Used the free version for a simple return and as long as you have your info organized the process is painless
Date published: 2021-02-19
Rated 5 out of 5 by from easy and efficient very easy to do and guided me every step of the way
Date published: 2021-02-19
Rated 1 out of 5 by from Not worth a $120 I could have paid someone to do my taxes for what I paid TurboTax —for me to do it myself. Not to mention one of my submissions got rejected
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is AWESOME After a difficult year, Turbo Tax made filing so easy with their step by step process!
Date published: 2021-02-19
Rated 5 out of 5 by from Always reliable and professional I've used TurboTax for 4 years and have always had a good experience with them. This year was a challenge with all the changes and technical difficulties, but they helped me every step of the way and I was very satisfied. William and Nikita were exceptional.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14642
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Shelley Was great and I love turbo tax I will use it for my taxes
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Peazy Follow the prompts! If you can read, you can do this in minutes.
Date published: 2021-02-19
Rated 4 out of 5 by from Was happy in the past, but not this year Our state return was pending for weeks. It's absolutely impossible to speak to a human being at TurboTax to see what's going on. Spent hours on the line with our state's tax board and the automated TurboTax system only to get nowhere. Today I learn that my refund was rejected. Why? Because of a software issue. I should have had my refund by now, but I don't. I want my money back for my state refund. It's tax season, please hire more people for your phone lines.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and fast Very user friendly, and free! I had a question and got an accurate response promptly. I will definitely be using TurboTax moving forward.
Date published: 2021-02-19
Rated 1 out of 5 by from Turbo Tax was terrible this year The software is messed up. My depreciation did not carry over. 2 experts failed to help me. I have been a customer for 9 years. I am considering moving to HR Block if this keeps up. I paid for the extra service and got no help.
Date published: 2021-02-19
Rated 4 out of 5 by from For basic returns the free version is very good Used the free version for a simple return and as long as you have your info organized the process is painless
Date published: 2021-02-19
Rated 5 out of 5 by from easy and efficient very easy to do and guided me every step of the way
Date published: 2021-02-19
Rated 1 out of 5 by from Not worth a $120 I could have paid someone to do my taxes for what I paid TurboTax —for me to do it myself. Not to mention one of my submissions got rejected
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is AWESOME After a difficult year, Turbo Tax made filing so easy with their step by step process!
Date published: 2021-02-19
Rated 5 out of 5 by from Always reliable and professional I've used TurboTax for 4 years and have always had a good experience with them. This year was a challenge with all the changes and technical difficulties, but they helped me every step of the way and I was very satisfied. William and Nikita were exceptional.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14642