TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from satisfied good product; appropriate time required; will use again next year
Date published: 2021-02-12
Rated 2 out of 5 by from turbo tax is too expensive the turbo tax expert was amazing . he/she walked me through the issues i was having an corrected them.
Date published: 2021-02-12
Rated 1 out of 5 by from 1st time user This was my first time using turbotax & this will also be the last. I wasn't expecting to have to pay $149.10 just for myself to fill out the information. Apparently your services only can be used for certain "simple" taxes. I had to pay $95.85 for my federal return due to having a certain tax deduction from me attending college for a year during 2020. After making that payment I then had several issues trying to have my documents e-filed electronically. Apparently your system is not processing state returns along with federal returns. I never talked to a CNA who could explain why this happened. The representative I was able to speak to also tried to apply certain discounted credits, however that was unsuccessful due to already paying the $95.85 separately for my federal. Overall I had to pay $149.10 for a service I completed myself. This process that is "quick & easy" turned out to just be a hard learned lesson to stick with my personal tax consultants & not one online. I hope someone takes the time to reach out to me to correct the several issues I had to deal with today.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax awesome I just love the service!! Thank u so much for helping on my return
Date published: 2021-02-12
Rated 5 out of 5 by from Free version of Turbo tax is enough I have been filing for 5 years now with TT free, Thanks!
Date published: 2021-02-12
Rated 4 out of 5 by from Good work after called Customer Service Using a new TurboTax this year because of self-employment income and self-employment tax. The free version didn't calculate the SE tax and came up with incorrect numbers. Calling your customer service, they had me purchase this package, but I had to start over from scratch.
Date published: 2021-02-12
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for years and highly recommend it! I have never had any problems and I feel safe filing my returns through them.
Date published: 2021-02-12
Rated 5 out of 5 by from yes I like using turbo tax all the time. I will tell some about it.
Date published: 2021-02-12
Rated 5 out of 5 by from Great! Easy to Use. Very good instructions. It beats going somewhere else!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax Excellence Turbo Tax is great, I didn't need to use the Turbo Tax Expert because the forms are so simple and easy to use, but glad to know they are there if I needed them.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14642
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from satisfied good product; appropriate time required; will use again next year
Date published: 2021-02-12
Rated 2 out of 5 by from turbo tax is too expensive the turbo tax expert was amazing . he/she walked me through the issues i was having an corrected them.
Date published: 2021-02-12
Rated 1 out of 5 by from 1st time user This was my first time using turbotax & this will also be the last. I wasn't expecting to have to pay $149.10 just for myself to fill out the information. Apparently your services only can be used for certain "simple" taxes. I had to pay $95.85 for my federal return due to having a certain tax deduction from me attending college for a year during 2020. After making that payment I then had several issues trying to have my documents e-filed electronically. Apparently your system is not processing state returns along with federal returns. I never talked to a CNA who could explain why this happened. The representative I was able to speak to also tried to apply certain discounted credits, however that was unsuccessful due to already paying the $95.85 separately for my federal. Overall I had to pay $149.10 for a service I completed myself. This process that is "quick & easy" turned out to just be a hard learned lesson to stick with my personal tax consultants & not one online. I hope someone takes the time to reach out to me to correct the several issues I had to deal with today.
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax awesome I just love the service!! Thank u so much for helping on my return
Date published: 2021-02-12
Rated 5 out of 5 by from Free version of Turbo tax is enough I have been filing for 5 years now with TT free, Thanks!
Date published: 2021-02-12
Rated 4 out of 5 by from Good work after called Customer Service Using a new TurboTax this year because of self-employment income and self-employment tax. The free version didn't calculate the SE tax and came up with incorrect numbers. Calling your customer service, they had me purchase this package, but I had to start over from scratch.
Date published: 2021-02-12
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for years and highly recommend it! I have never had any problems and I feel safe filing my returns through them.
Date published: 2021-02-12
Rated 5 out of 5 by from yes I like using turbo tax all the time. I will tell some about it.
Date published: 2021-02-12
Rated 5 out of 5 by from Great! Easy to Use. Very good instructions. It beats going somewhere else!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax Excellence Turbo Tax is great, I didn't need to use the Turbo Tax Expert because the forms are so simple and easy to use, but glad to know they are there if I needed them.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14642