TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Much easier than I had anticipated I used to do my own taxes, but because of job changes several years ago, I paid a CPA to do them for me. This year I decided to do it myself again and it was so much easier than I thought it would be. Many of the forms auto populated after entering a little info, all I had to do was review and confirm! I took advantgage of the live help to have Willie look over my final paperwork to be sure I wan't missing anything. He was very helpful! I'm looking forward to using TurboTax again next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great again It was just like previous years no complaints good service thank you.
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes It was easy and self explanatory. I will use them again. Thank You!
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you so much! Great communication...Will use it again every year!!
Date published: 2021-02-19
Rated 5 out of 5 by from AWESOME easy and for free, as a student, it is very convenient.
Date published: 2021-02-19
Rated 5 out of 5 by from Shelby was so helpful! Love Turbo tax I especially appreciated Shelby's help, she made everything super helpful! Thanks turbo tax!
Date published: 2021-02-19
Rated 5 out of 5 by from fast easy online access i didnt have much to do they did it for me i love it
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is as good as they come As always excellent experience, with no problems what so ever
Date published: 2021-02-19
Rated 2 out of 5 by from Software had multiple bugs First, the software kept telling me that I had underpaid social security tax and I would be receiving a W-2c. After much digging, calls with my HR department at work, and then a call to TurboTax, it was conveyed an upgrade happened the previous night that was causing this false alert. Then, as I was attempting to efile, I kept getting a transmission error "Our records indicate that you are not entitled to efile one or more formsets" which required me to delete and re-do my state tax which I was then charged $40 again for that filing. I have been using TurboTax for several years but it failed miserably this year.
Date published: 2021-02-19
Rated 1 out of 5 by from Software Error on California Return The fact that there was a software error that kept California Tax Returns from being accepted was bad. What was worse was the coverup. When TurboTax found out, an email should have been sent out.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14633
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Much easier than I had anticipated I used to do my own taxes, but because of job changes several years ago, I paid a CPA to do them for me. This year I decided to do it myself again and it was so much easier than I thought it would be. Many of the forms auto populated after entering a little info, all I had to do was review and confirm! I took advantgage of the live help to have Willie look over my final paperwork to be sure I wan't missing anything. He was very helpful! I'm looking forward to using TurboTax again next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great again It was just like previous years no complaints good service thank you.
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes It was easy and self explanatory. I will use them again. Thank You!
Date published: 2021-02-19
Rated 5 out of 5 by from Thank you so much! Great communication...Will use it again every year!!
Date published: 2021-02-19
Rated 5 out of 5 by from AWESOME easy and for free, as a student, it is very convenient.
Date published: 2021-02-19
Rated 5 out of 5 by from Shelby was so helpful! Love Turbo tax I especially appreciated Shelby's help, she made everything super helpful! Thanks turbo tax!
Date published: 2021-02-19
Rated 5 out of 5 by from fast easy online access i didnt have much to do they did it for me i love it
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is as good as they come As always excellent experience, with no problems what so ever
Date published: 2021-02-19
Rated 2 out of 5 by from Software had multiple bugs First, the software kept telling me that I had underpaid social security tax and I would be receiving a W-2c. After much digging, calls with my HR department at work, and then a call to TurboTax, it was conveyed an upgrade happened the previous night that was causing this false alert. Then, as I was attempting to efile, I kept getting a transmission error "Our records indicate that you are not entitled to efile one or more formsets" which required me to delete and re-do my state tax which I was then charged $40 again for that filing. I have been using TurboTax for several years but it failed miserably this year.
Date published: 2021-02-19
Rated 1 out of 5 by from Software Error on California Return The fact that there was a software error that kept California Tax Returns from being accepted was bad. What was worse was the coverup. When TurboTax found out, an email should have been sent out.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14633