TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome!!! Awesome!!! So fast and easy. Love my refund amount
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome, guide me through fixing my tax return Turbo guide me through to fix my return. I love using turbo tax and will advice others to use it as well.
Date published: 2021-02-12
Rated 5 out of 5 by from Very Easy to Use Walks you through each item, gives you instructions and indicates if having a specific income /deduction is usual. Does the math, allows you file online. You can keep copies. I have been using for 10 years
Date published: 2021-02-12
Rated 4 out of 5 by from Really good but Nanny Tax was clunky The service is great and even had a form pop up that the cost basis may have need to be adjusted for an ESPP since the discount was already taxed on the W-2. However, the Nanny Tax was clunky since I couldn't figure out how to enter that I had already paid the tax through another service so I had to just delete Schedule H which makes me nervous.
Date published: 2021-02-12
Rated 5 out of 5 by from 2020 Filing Continue to use the program because it takes me through each step until there are no errors.
Date published: 2021-02-12
Rated 5 out of 5 by from GREAT TAX PROCESSOR IT GOT ME MORE MONEY BACK THAN HRBLOCK!!!!!!!!!!!!
Date published: 2021-02-12
Rated 5 out of 5 by from Great Service !!! I used the CPA assistance with share screen and voice, and was the best feature that Turbo tax has ever came up with!
Date published: 2021-02-12
Rated 3 out of 5 by from Problems I have used turbo tax for years. This year, I have had problem after problem. Even though I used live premier, it has been practically impossible to get live help or support. The 2 live experts were fantastic. But other than that, I have been unable to get so reach anyone to help me with very simple problems. On top of that, I was overcharged and I haven't been able to reach support to remedy this situation. I don't know if I will ever use turbo tax again unless I can be sure these problems have been fixed
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is awesome Everything was easy and fast to do. I definitely will be using them next year
Date published: 2021-02-12
Rated 4 out of 5 by from TurboTax Review I usually like using Turbo Tax and find the system easy to navigate considering I do not have complicated taxes. Today I utilized the Live Expert and did not have a positive experience. He took over 15 minutes to respond to my question, gave me an extremely vague response ("the system is putting that because of the information you put in") and when I tried to ask what specific information he signed off. He did not say goodbye or ask if he could help further. I was extremely disappointed in the customer service I received.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14629
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome!!! Awesome!!! So fast and easy. Love my refund amount
Date published: 2021-02-12
Rated 5 out of 5 by from Awesome, guide me through fixing my tax return Turbo guide me through to fix my return. I love using turbo tax and will advice others to use it as well.
Date published: 2021-02-12
Rated 5 out of 5 by from Very Easy to Use Walks you through each item, gives you instructions and indicates if having a specific income /deduction is usual. Does the math, allows you file online. You can keep copies. I have been using for 10 years
Date published: 2021-02-12
Rated 4 out of 5 by from Really good but Nanny Tax was clunky The service is great and even had a form pop up that the cost basis may have need to be adjusted for an ESPP since the discount was already taxed on the W-2. However, the Nanny Tax was clunky since I couldn't figure out how to enter that I had already paid the tax through another service so I had to just delete Schedule H which makes me nervous.
Date published: 2021-02-12
Rated 5 out of 5 by from 2020 Filing Continue to use the program because it takes me through each step until there are no errors.
Date published: 2021-02-12
Rated 5 out of 5 by from GREAT TAX PROCESSOR IT GOT ME MORE MONEY BACK THAN HRBLOCK!!!!!!!!!!!!
Date published: 2021-02-12
Rated 5 out of 5 by from Great Service !!! I used the CPA assistance with share screen and voice, and was the best feature that Turbo tax has ever came up with!
Date published: 2021-02-12
Rated 3 out of 5 by from Problems I have used turbo tax for years. This year, I have had problem after problem. Even though I used live premier, it has been practically impossible to get live help or support. The 2 live experts were fantastic. But other than that, I have been unable to get so reach anyone to help me with very simple problems. On top of that, I was overcharged and I haven't been able to reach support to remedy this situation. I don't know if I will ever use turbo tax again unless I can be sure these problems have been fixed
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo tax is awesome Everything was easy and fast to do. I definitely will be using them next year
Date published: 2021-02-12
Rated 4 out of 5 by from TurboTax Review I usually like using Turbo Tax and find the system easy to navigate considering I do not have complicated taxes. Today I utilized the Live Expert and did not have a positive experience. He took over 15 minutes to respond to my question, gave me an extremely vague response ("the system is putting that because of the information you put in") and when I tried to ask what specific information he signed off. He did not say goodbye or ask if he could help further. I was extremely disappointed in the customer service I received.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 14629