TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax is NOT for ordinary people Be warned! You have to already be a tax expert to use this product. TurboTax is sold based on the premise that if you just answer a few simple questions and enter requested information from some forms, the program will take care of the rest. But that is not reality. You still have to know everything about taxes to finish the process. I had a simple return to prepare. Nothing complicated. But after entering the requested information and going through the error check, TurboTax tells me that I have 15 errors. For each of the errors the program shows me the tax form and requires me to read the instructions and determine what I have to enter to fix the problem. Why pay for a program that doesn't work. I still had to call an accountant to tell me what was needed to correct the problem. Since I had to hire an accountant to help me use the program, I should have just sent everything to the accountant to begin with. I wasted good money on a program that doesn't do what it claims. Don't make the same mistake that I did.
Date published: 2022-02-22
Rated 5 out of 5 by from Great product Using turbo tax takes a lot of the stress out of filing. Very easy to use.
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Very easy to use. I would recommend to anyone, and use it in the future.
Date published: 2022-02-22
Rated 3 out of 5 by from Your tax filing software is too expensive. You charge too much money. You refuse to give free access to past returns. That is why I used credit karma the last three years and why next year I will use a free tax filing program.
Date published: 2022-02-22
Rated 5 out of 5 by from I am soo happy It was easy to follow if you are you are thinking about doing it your self don't hesitate.
Date published: 2022-02-22
Rated 2 out of 5 by from So Much For Free Very disappointed that this they talk about free and there is nothing free about it
Date published: 2022-02-22
Rated 5 out of 5 by from 12 Years and Counting Best overall tax software! We like the online service, and it makes this chore of filing taxes each year much more tolerable. Thank you Intuit!
Date published: 2022-02-22
Rated 5 out of 5 by from Amanda was useful and all the help I needed today she answered all questions and made time fly by while correcting my taxes
Date published: 2022-02-22
Rated 5 out of 5 by from Great job Y’all are great good job. On getting me what I deserve
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Thanks for all the help, I will be using it again.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14607
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is NOT for ordinary people Be warned! You have to already be a tax expert to use this product. TurboTax is sold based on the premise that if you just answer a few simple questions and enter requested information from some forms, the program will take care of the rest. But that is not reality. You still have to know everything about taxes to finish the process. I had a simple return to prepare. Nothing complicated. But after entering the requested information and going through the error check, TurboTax tells me that I have 15 errors. For each of the errors the program shows me the tax form and requires me to read the instructions and determine what I have to enter to fix the problem. Why pay for a program that doesn't work. I still had to call an accountant to tell me what was needed to correct the problem. Since I had to hire an accountant to help me use the program, I should have just sent everything to the accountant to begin with. I wasted good money on a program that doesn't do what it claims. Don't make the same mistake that I did.
Date published: 2022-02-22
Rated 5 out of 5 by from Great product Using turbo tax takes a lot of the stress out of filing. Very easy to use.
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Very easy to use. I would recommend to anyone, and use it in the future.
Date published: 2022-02-22
Rated 3 out of 5 by from Your tax filing software is too expensive. You charge too much money. You refuse to give free access to past returns. That is why I used credit karma the last three years and why next year I will use a free tax filing program.
Date published: 2022-02-22
Rated 5 out of 5 by from I am soo happy It was easy to follow if you are you are thinking about doing it your self don't hesitate.
Date published: 2022-02-22
Rated 2 out of 5 by from So Much For Free Very disappointed that this they talk about free and there is nothing free about it
Date published: 2022-02-22
Rated 5 out of 5 by from 12 Years and Counting Best overall tax software! We like the online service, and it makes this chore of filing taxes each year much more tolerable. Thank you Intuit!
Date published: 2022-02-22
Rated 5 out of 5 by from Amanda was useful and all the help I needed today she answered all questions and made time fly by while correcting my taxes
Date published: 2022-02-22
Rated 5 out of 5 by from Great job Y’all are great good job. On getting me what I deserve
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Thanks for all the help, I will be using it again.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 14607