TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from 8+ years of filing with Turbo Tax!! We love using Turbo Tax, we used to use the 'free' edition prior to having more deductions. And now we upgraded to the paying for the service, but it's still cheaper than the other stores. (At least half as cheap) And we still get the support we need, and all questions answered. We will continue using it for years to come!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great. My live expert, Maurie, was terrific and very patient. He walked me through the entire process carefully.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbotax is losing every year. This is it for me. I have been coming to this site for years. I once enjoyed the cheap fees and how easy it was to use. I also enjoyed the fact that I felt that if I filed with TT they would make sure I actually got my full refund. Not only did they not ensure I had a full refund (I had to research myself to find out I wasnt getting this, the info I provided should have told them this) they charged me an extra 40 dollars to file a separate out of state tax sheet AND 40 dollars just to pay their fee. This is getting ridiculous. I most likely wont be coming back.
Date published: 2021-02-18
Rated 2 out of 5 by from Great service but There is way to undo mistakes. Enjoyed using the service was easy to use. I got through all the steps and was still waiting on my 1099 forms to come in but I had assumed that I could start entering my other information then wait to fill out the rest later. A screen prompted me to pay so I paid for the service and then logged out. 2 Weeks later I log back in to enter my 1099s and it's saying that I had completely filed my taxes and that I had printed them back 2 weeks ago. So I called customer service (the lady was super nice and helpful) but she did not have enough power to just let me go back into the return I had started to enter my 1099s. This is odd to me because I was not under the impression that I was entirely finishing my taxes and that I could back in later to edit them when I had the forms. So now I have to wait until the 26th to do some amendment form when I didn't even file them in the first place. For a system that is supposed to be user-friendly, this is very not user-friendly. It should be stated somewhere that once you pay you will not be able to go back in and edit them or something.
Date published: 2021-02-18
Rated 5 out of 5 by from SUPER EASY TO USE TurboTax is user friendly and makes you feel at ease that everything was done properly to maximize refund.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is great I have used Turbotax for like 8 years now and Its has always been easy and simple to use I love the service!!!!!
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use! TurboTax is quick and easy to use. It also makes it really easy for me to understand some of the tax-related language that might otherwise be hard to follow along with.
Date published: 2021-02-18
Rated 2 out of 5 by from Box 14 in NJ is a PROBLEM EVERY YEAR. When I was ready to file and after I paid the filing fee, AND after I have been told there were no mistakes found, I hit TRANSMIT and then I got a message that there was something needed to be reviewed that they didn't know before they would need. Program should have known this before I paid filing fee and before I hit Transmit!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is a breeze Turbotax helps me get the most out of my returns and it makes filing so easy.
Date published: 2021-02-18
Rated 2 out of 5 by from Charged me TWICE to file my taxes!!!! The system kept telling me there was an error in my taxes! I had to delete my state and do it again!!! Charged me the $40 TWICE!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14606
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from 8+ years of filing with Turbo Tax!! We love using Turbo Tax, we used to use the 'free' edition prior to having more deductions. And now we upgraded to the paying for the service, but it's still cheaper than the other stores. (At least half as cheap) And we still get the support we need, and all questions answered. We will continue using it for years to come!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is great. My live expert, Maurie, was terrific and very patient. He walked me through the entire process carefully.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbotax is losing every year. This is it for me. I have been coming to this site for years. I once enjoyed the cheap fees and how easy it was to use. I also enjoyed the fact that I felt that if I filed with TT they would make sure I actually got my full refund. Not only did they not ensure I had a full refund (I had to research myself to find out I wasnt getting this, the info I provided should have told them this) they charged me an extra 40 dollars to file a separate out of state tax sheet AND 40 dollars just to pay their fee. This is getting ridiculous. I most likely wont be coming back.
Date published: 2021-02-18
Rated 2 out of 5 by from Great service but There is way to undo mistakes. Enjoyed using the service was easy to use. I got through all the steps and was still waiting on my 1099 forms to come in but I had assumed that I could start entering my other information then wait to fill out the rest later. A screen prompted me to pay so I paid for the service and then logged out. 2 Weeks later I log back in to enter my 1099s and it's saying that I had completely filed my taxes and that I had printed them back 2 weeks ago. So I called customer service (the lady was super nice and helpful) but she did not have enough power to just let me go back into the return I had started to enter my 1099s. This is odd to me because I was not under the impression that I was entirely finishing my taxes and that I could back in later to edit them when I had the forms. So now I have to wait until the 26th to do some amendment form when I didn't even file them in the first place. For a system that is supposed to be user-friendly, this is very not user-friendly. It should be stated somewhere that once you pay you will not be able to go back in and edit them or something.
Date published: 2021-02-18
Rated 5 out of 5 by from SUPER EASY TO USE TurboTax is user friendly and makes you feel at ease that everything was done properly to maximize refund.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is great I have used Turbotax for like 8 years now and Its has always been easy and simple to use I love the service!!!!!
Date published: 2021-02-18
Rated 5 out of 5 by from So easy to use! TurboTax is quick and easy to use. It also makes it really easy for me to understand some of the tax-related language that might otherwise be hard to follow along with.
Date published: 2021-02-18
Rated 2 out of 5 by from Box 14 in NJ is a PROBLEM EVERY YEAR. When I was ready to file and after I paid the filing fee, AND after I have been told there were no mistakes found, I hit TRANSMIT and then I got a message that there was something needed to be reviewed that they didn't know before they would need. Program should have known this before I paid filing fee and before I hit Transmit!
Date published: 2021-02-18
Rated 5 out of 5 by from Turbotax is a breeze Turbotax helps me get the most out of my returns and it makes filing so easy.
Date published: 2021-02-18
Rated 2 out of 5 by from Charged me TWICE to file my taxes!!!! The system kept telling me there was an error in my taxes! I had to delete my state and do it again!!! Charged me the $40 TWICE!
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14606