TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from BEST TAX SERVICE I have been doing my taxes for the last 8 years. Turbotax is simple and dummy proof to use :)
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent customer service!! My filing got rejected. Logged back in and it let me leave a number and have someone call me. Justin called and was amazing, knowledgeable and friendly!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent tax program I love when you can start your tax online and it is free until you totally done and the price is really worth for all details that need for your tax preparation.
Date published: 2021-02-19
Rated 4 out of 5 by from Great experience, but Live wasn't worth it Another great year with TurboTax, I had some tough tax issues this year with Solar credits so I thought I would use the LIVE tax advice. However, turbotax help and standard features were great so I never used the LIVE expert help. However, to go back and downgrade for regular TurboTax deluxe I'd have to erase and do all that work again so I had to pay for it anyway. START with DELUXE and ADD LIVE ONLY IF YOU NEED IT! I love TurboTax so I'll still be a customer but I feel like you took me for $75 this year...
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome! I recommend Turbo Tax to all of my friends and family. It's easy to navigate. I spoke with a Turbo Tax representative, Dan, and he was extremely helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is awsome! Turbotax is awsome!Turbotax is awsome!Turbotax is awsome!
Date published: 2021-02-19
Rated 2 out of 5 by from TurboTax was good but there was an issue Program auto populated state where I reside from my zipcode... this was incorrect (my zipcode is 27519 which is in NC but IDed as ID)... I couldn't change this which caused an efiling error - so I had to print / mail the taxes... disappointing.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is as good as always I have used TurboTax in the past, but changed to a CPA when I started to file with deductions. This year I decided to try it again due to the pandemic and was pleased to find I could use my deductions with no problem (although I got a larger refund filing standard deductions.) Entering my information was easy and start forward and took about an hour. The cost was about $40 less than my CPA , not using the MAX extra. All and all, I didn't have to leave the house.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome My experience with Turbo is Always great, I have no complaint
Date published: 2021-02-19
Rated 1 out of 5 by from It has always been good This year I mistakenly used the internet version. When I spoke to the company they would not assist me with switching over to the downloaded version which I've used for prior years. Now I'm stuck.. And the State of Calif rejected my return due to a problem with their software... Perhaps the company no longer cares about their subscribers...
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from BEST TAX SERVICE I have been doing my taxes for the last 8 years. Turbotax is simple and dummy proof to use :)
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent customer service!! My filing got rejected. Logged back in and it let me leave a number and have someone call me. Justin called and was amazing, knowledgeable and friendly!
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent tax program I love when you can start your tax online and it is free until you totally done and the price is really worth for all details that need for your tax preparation.
Date published: 2021-02-19
Rated 4 out of 5 by from Great experience, but Live wasn't worth it Another great year with TurboTax, I had some tough tax issues this year with Solar credits so I thought I would use the LIVE tax advice. However, turbotax help and standard features were great so I never used the LIVE expert help. However, to go back and downgrade for regular TurboTax deluxe I'd have to erase and do all that work again so I had to pay for it anyway. START with DELUXE and ADD LIVE ONLY IF YOU NEED IT! I love TurboTax so I'll still be a customer but I feel like you took me for $75 this year...
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome! I recommend Turbo Tax to all of my friends and family. It's easy to navigate. I spoke with a Turbo Tax representative, Dan, and he was extremely helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is awsome! Turbotax is awsome!Turbotax is awsome!Turbotax is awsome!
Date published: 2021-02-19
Rated 2 out of 5 by from TurboTax was good but there was an issue Program auto populated state where I reside from my zipcode... this was incorrect (my zipcode is 27519 which is in NC but IDed as ID)... I couldn't change this which caused an efiling error - so I had to print / mail the taxes... disappointing.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is as good as always I have used TurboTax in the past, but changed to a CPA when I started to file with deductions. This year I decided to try it again due to the pandemic and was pleased to find I could use my deductions with no problem (although I got a larger refund filing standard deductions.) Entering my information was easy and start forward and took about an hour. The cost was about $40 less than my CPA , not using the MAX extra. All and all, I didn't have to leave the house.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome My experience with Turbo is Always great, I have no complaint
Date published: 2021-02-19
Rated 1 out of 5 by from It has always been good This year I mistakenly used the internet version. When I spoke to the company they would not assist me with switching over to the downloaded version which I've used for prior years. Now I'm stuck.. And the State of Calif rejected my return due to a problem with their software... Perhaps the company no longer cares about their subscribers...
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14605