TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy and fast! Helped me every step of the way. Super easy and fast!
Date published: 2022-02-23
Rated 4 out of 5 by from review always easy to follow and complete. extra help available if needed
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to use I’ve used turbo tax for many years. The program is a trusted one that is easy to use for almost anyone. Why pay big fees to someone?
Date published: 2022-02-23
Rated 5 out of 5 by from excellent help easy as turning a door knob after a hand injury actually
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Very helpful just need to be quicker with helping.
Date published: 2022-02-23
Rated 5 out of 5 by from Easy Quick and easy process. They walk you through everything and let you know if there are any errors
Date published: 2022-02-23
Rated 3 out of 5 by from They are making me review this. Annoying, some questions that were asked correctly took twice as long as last year.
Date published: 2022-02-23
Rated 2 out of 5 by from Turbotax hidden fees It's easy to use but always lies about fees. It's never free. They give you one fee double it and add taxes.
Date published: 2022-02-23
Rated 3 out of 5 by from TurboTax Filing Confusing for 2021 It is usually very easy but this year, my state had a surplus and gave us a kicker back on our return. There was a portion of the state tax section where you verified what you needed to earn the kicker and when I was finishing the state section, I was expecting my state return total to change but it didn't. I had to manipulate the numbers from my previous state tax form and look at support sections from past years where this happened to learn that TurboTax had already calculated it and added it to the return. There was no way to know this was already done because the state return total had never changed. Some explanation would have been very helpful because otherwise, it looks like the kicker is not be applied at all.
Date published: 2022-02-23
Rated 3 out of 5 by from Turbo Tax is annoying Turbo Tax is annoying because you can't readily move to the topic you want. I repetitively brings you through questions already asked and answered. I never feel confident that everything is covered or that the info I entered actually made it. I should be able to see the 1040, etc along the way to assure myself that the values are going where I expect them to. Even now that I submitted it, I have little confidence that the correct thing went to the correct place. No positive feedback of action taken. No email with "Here is what you submitted to the IRS and to Oregon for your records." TurboTax is a necessary evil. I think next year, I will revert to pen and paper.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 14585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and fast! Helped me every step of the way. Super easy and fast!
Date published: 2022-02-23
Rated 4 out of 5 by from review always easy to follow and complete. extra help available if needed
Date published: 2022-02-23
Rated 5 out of 5 by from Easy to use I’ve used turbo tax for many years. The program is a trusted one that is easy to use for almost anyone. Why pay big fees to someone?
Date published: 2022-02-23
Rated 5 out of 5 by from excellent help easy as turning a door knob after a hand injury actually
Date published: 2022-02-23
Rated 5 out of 5 by from Awesome Very helpful just need to be quicker with helping.
Date published: 2022-02-23
Rated 5 out of 5 by from Easy Quick and easy process. They walk you through everything and let you know if there are any errors
Date published: 2022-02-23
Rated 3 out of 5 by from They are making me review this. Annoying, some questions that were asked correctly took twice as long as last year.
Date published: 2022-02-23
Rated 2 out of 5 by from Turbotax hidden fees It's easy to use but always lies about fees. It's never free. They give you one fee double it and add taxes.
Date published: 2022-02-23
Rated 3 out of 5 by from TurboTax Filing Confusing for 2021 It is usually very easy but this year, my state had a surplus and gave us a kicker back on our return. There was a portion of the state tax section where you verified what you needed to earn the kicker and when I was finishing the state section, I was expecting my state return total to change but it didn't. I had to manipulate the numbers from my previous state tax form and look at support sections from past years where this happened to learn that TurboTax had already calculated it and added it to the return. There was no way to know this was already done because the state return total had never changed. Some explanation would have been very helpful because otherwise, it looks like the kicker is not be applied at all.
Date published: 2022-02-23
Rated 3 out of 5 by from Turbo Tax is annoying Turbo Tax is annoying because you can't readily move to the topic you want. I repetitively brings you through questions already asked and answered. I never feel confident that everything is covered or that the info I entered actually made it. I should be able to see the 1040, etc along the way to assure myself that the values are going where I expect them to. Even now that I submitted it, I have little confidence that the correct thing went to the correct place. No positive feedback of action taken. No email with "Here is what you submitted to the IRS and to Oregon for your records." TurboTax is a necessary evil. I think next year, I will revert to pen and paper.
Date published: 2022-02-23
All TurboTax® Offerings Reviews - Page 14585