TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax Software: A dumpster fire. I spent about 8 hours trying to get the program downloaded, 4.5 of those with tech support "glancing" and directing every move. It kept hanging on the last step. Finally it was determined that the display resolution was preventing the product key box from displaying in the final step. After getting it installed and my taxes done, the program locked where it was supposed to go out and let me pay for the state e-file. Five hours later, about 2.5 of those with online tech support "glancing" my PC. Finally, I got filed. I charge $100 per hour in my consulting business. I have about$1400 invested in using this years program. I've been using Turbo-Tax for at least 19 years. Unless you folks sell your software on a flash drive that I can load directly onto my PC to the file of my choosing, I'll be searching very hard for a substitute next year. By the way, your people were very polite, patient, and helpful, but your software has become a dumpster fire.
Date published: 2021-02-18
Rated 5 out of 5 by from Dependable and reliable Walked me through step by step. Asked me to verify areas that I left blank.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax! TurboTax is easy to use. Everything is explained to you in clear, concise instructions. It only takes a short time to complete, and your returns are electronically filed. I highly recommend TurboTax yo anyone.
Date published: 2021-02-18
Rated 1 out of 5 by from Returns continue to be rejected more tan 10 times Cannot file my returns because they continue to be rejected
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Experience - Great Very easy to go thru the tax process and questions were answered by an expert and I received the response the next day.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is great I did not think I could do this my self, as I just stared a new business, but the help of the tax experts I did It. Thank you Turbo Tax
Date published: 2021-02-18
Rated 3 out of 5 by from Software updates SNAFU My state return was rejected due to out of date software pertaining to Federal service tax liability reduction. Went to refile and statement said software was updated when I signed out and is good to go now. Don't you think the TT software should update every time you log in or at the very least provide a link to update the software once you sign in? Not a big deal but now I have to wait another 3-4 days to see if my second filing was accepted.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is the best!! TurboTax is always thorough & easy to file with,being free really helps when you live on a low income every year.Thank you TurboTax☺️
Date published: 2021-02-18
Rated 3 out of 5 by from Problems this year I have used Turbo Tax since 1998. It worked great until this year. 2 issues. 1. I had to upgrade the version for $30 more dollars because I sold a piece of property. 2. Both the Federal and the State e-files were rejected because Turbo Tax made a mistake. Fortunately they fixed both e-files for free.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy returns It is always a snap doing my tax returns with TurboTax.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14583
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax Software: A dumpster fire. I spent about 8 hours trying to get the program downloaded, 4.5 of those with tech support "glancing" and directing every move. It kept hanging on the last step. Finally it was determined that the display resolution was preventing the product key box from displaying in the final step. After getting it installed and my taxes done, the program locked where it was supposed to go out and let me pay for the state e-file. Five hours later, about 2.5 of those with online tech support "glancing" my PC. Finally, I got filed. I charge $100 per hour in my consulting business. I have about$1400 invested in using this years program. I've been using Turbo-Tax for at least 19 years. Unless you folks sell your software on a flash drive that I can load directly onto my PC to the file of my choosing, I'll be searching very hard for a substitute next year. By the way, your people were very polite, patient, and helpful, but your software has become a dumpster fire.
Date published: 2021-02-18
Rated 5 out of 5 by from Dependable and reliable Walked me through step by step. Asked me to verify areas that I left blank.
Date published: 2021-02-18
Rated 5 out of 5 by from I love TurboTax! TurboTax is easy to use. Everything is explained to you in clear, concise instructions. It only takes a short time to complete, and your returns are electronically filed. I highly recommend TurboTax yo anyone.
Date published: 2021-02-18
Rated 1 out of 5 by from Returns continue to be rejected more tan 10 times Cannot file my returns because they continue to be rejected
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Experience - Great Very easy to go thru the tax process and questions were answered by an expert and I received the response the next day.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is great I did not think I could do this my self, as I just stared a new business, but the help of the tax experts I did It. Thank you Turbo Tax
Date published: 2021-02-18
Rated 3 out of 5 by from Software updates SNAFU My state return was rejected due to out of date software pertaining to Federal service tax liability reduction. Went to refile and statement said software was updated when I signed out and is good to go now. Don't you think the TT software should update every time you log in or at the very least provide a link to update the software once you sign in? Not a big deal but now I have to wait another 3-4 days to see if my second filing was accepted.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is the best!! TurboTax is always thorough & easy to file with,being free really helps when you live on a low income every year.Thank you TurboTax☺️
Date published: 2021-02-18
Rated 3 out of 5 by from Problems this year I have used Turbo Tax since 1998. It worked great until this year. 2 issues. 1. I had to upgrade the version for $30 more dollars because I sold a piece of property. 2. Both the Federal and the State e-files were rejected because Turbo Tax made a mistake. Fortunately they fixed both e-files for free.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy returns It is always a snap doing my tax returns with TurboTax.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14583