TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Almost satisfied I was directed to pick the plan I wanted to use to complete my taxes, and I chose the $25 option. Once I completed my federal and state, it then told me I had to upgrade to the $40 plan and it ended up charging me $80! Not happy with the price, when I was given the option of what I wanted. Besides that, the website is easy to use and complete the questions.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is awesome The program was easy to use and easy to e-file all 3 of my returns.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax great Turbo Tax is easy to use. Has answers to questions on each level. Covers all areas needed. Ask you questions you may have forgotten to in put.
Date published: 2021-02-19
Rated 4 out of 5 by from Crypto Integration is broken The fact you have a partnership with Coinbase, but are unable to import a CSV directly from Coinbase, but must utilize CoinTracker to get a usable CSV is ridiculous. It's another excuse to collect a few more dollars. Coinbase is the most popular crypto trading platform in the country, and you have a partnership with them, yet you are unable to simply download a CSV from Coinbase and upload it to TurboTax, whilst Robinhood works fine. Whether you need to widen your parameters to accept CSVs with certain headers from Coinbase or Coinbase needs to change their format, this needs to be fixed. Everything else worked well, but seems like it gets more expensive every year. I may consider other options next year. We'll see. Your format and program works very well for the most part and I'm willing to pay for quality, but it may be time to see how the quality is elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from awsome she helped me all i needed with any questions i needed
Date published: 2021-02-19
Rated 1 out of 5 by from costly Tells you it is free but then at the end all of a sudden all of these "fees" come up.
Date published: 2021-02-19
Rated 2 out of 5 by from Frustrating Very frustrating. HSA is not clear. Sold house wanting to charge unnecessary taxes at first until straightened out. Has issues throughout but wasn’t clear on how to figure out why issue. Not sure if will use again.
Date published: 2021-02-19
Rated 5 out of 5 by from great easy So easy to follow the directions, I have been filing via Turbo Tax for many years now and for me it is the best way to go. Thank you Turbo tax team.
Date published: 2021-02-19
Rated 4 out of 5 by from its great very nice and helpful and was a great help to me a lot
Date published: 2021-02-19
Rated 5 out of 5 by from Helpful Chat helped. Screen share worked well on cell phone.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14553
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Almost satisfied I was directed to pick the plan I wanted to use to complete my taxes, and I chose the $25 option. Once I completed my federal and state, it then told me I had to upgrade to the $40 plan and it ended up charging me $80! Not happy with the price, when I was given the option of what I wanted. Besides that, the website is easy to use and complete the questions.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is awesome The program was easy to use and easy to e-file all 3 of my returns.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax great Turbo Tax is easy to use. Has answers to questions on each level. Covers all areas needed. Ask you questions you may have forgotten to in put.
Date published: 2021-02-19
Rated 4 out of 5 by from Crypto Integration is broken The fact you have a partnership with Coinbase, but are unable to import a CSV directly from Coinbase, but must utilize CoinTracker to get a usable CSV is ridiculous. It's another excuse to collect a few more dollars. Coinbase is the most popular crypto trading platform in the country, and you have a partnership with them, yet you are unable to simply download a CSV from Coinbase and upload it to TurboTax, whilst Robinhood works fine. Whether you need to widen your parameters to accept CSVs with certain headers from Coinbase or Coinbase needs to change their format, this needs to be fixed. Everything else worked well, but seems like it gets more expensive every year. I may consider other options next year. We'll see. Your format and program works very well for the most part and I'm willing to pay for quality, but it may be time to see how the quality is elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from awsome she helped me all i needed with any questions i needed
Date published: 2021-02-19
Rated 1 out of 5 by from costly Tells you it is free but then at the end all of a sudden all of these "fees" come up.
Date published: 2021-02-19
Rated 2 out of 5 by from Frustrating Very frustrating. HSA is not clear. Sold house wanting to charge unnecessary taxes at first until straightened out. Has issues throughout but wasn’t clear on how to figure out why issue. Not sure if will use again.
Date published: 2021-02-19
Rated 5 out of 5 by from great easy So easy to follow the directions, I have been filing via Turbo Tax for many years now and for me it is the best way to go. Thank you Turbo tax team.
Date published: 2021-02-19
Rated 4 out of 5 by from its great very nice and helpful and was a great help to me a lot
Date published: 2021-02-19
Rated 5 out of 5 by from Helpful Chat helped. Screen share worked well on cell phone.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14553