TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good not great for 2020 returns Six years using TurboTax. My return is straightforward. I'm taking the standard deduction, no additional income just a W2 as simple as it can be, and for 2020 VA rejected my return "due to an error in our software" (i.e., TurboTax) come on!
Date published: 2021-02-19
Rated 2 out of 5 by from Getting worse, more bugs, next year H&R Block. Particularly this year I have found so many bugs in your product. For example, the state tax refund amount you supposedly "carried over" from last years' returns was off by thousands of dollars. Another thing, I typed in 1099 numbers for one brokerage by hand, then imported another. Just before I filed, I found that you overlayed the name of the imported broker onto the info from the hand typed brokerage, and mixed up info as well. I am not happy with your software at all, I am paying hundreds of dollars only to have to go over the actual printed return line by line, afraid of more bugs I might find. At least you let me know about the property depreciation bug you found. I'm making a commitment next year to try H&R Block's tax software. Because it's not just the errors that are so frustrating, I feel that your software product is increasingly becoming harder to understand and comprehend, it is just not nearly as helpful as it used to be. And I feel that this is by design because you push and push people to upgrade to your more and more expensive packages.
Date published: 2021-02-19
Rated 4 out of 5 by from Almost satisfied I was directed to pick the plan I wanted to use to complete my taxes, and I chose the $25 option. Once I completed my federal and state, it then told me I had to upgrade to the $40 plan and it ended up charging me $80! Not happy with the price, when I was given the option of what I wanted. Besides that, the website is easy to use and complete the questions.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is awesome The program was easy to use and easy to e-file all 3 of my returns.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax great Turbo Tax is easy to use. Has answers to questions on each level. Covers all areas needed. Ask you questions you may have forgotten to in put.
Date published: 2021-02-19
Rated 4 out of 5 by from Crypto Integration is broken The fact you have a partnership with Coinbase, but are unable to import a CSV directly from Coinbase, but must utilize CoinTracker to get a usable CSV is ridiculous. It's another excuse to collect a few more dollars. Coinbase is the most popular crypto trading platform in the country, and you have a partnership with them, yet you are unable to simply download a CSV from Coinbase and upload it to TurboTax, whilst Robinhood works fine. Whether you need to widen your parameters to accept CSVs with certain headers from Coinbase or Coinbase needs to change their format, this needs to be fixed. Everything else worked well, but seems like it gets more expensive every year. I may consider other options next year. We'll see. Your format and program works very well for the most part and I'm willing to pay for quality, but it may be time to see how the quality is elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from awsome she helped me all i needed with any questions i needed
Date published: 2021-02-19
Rated 1 out of 5 by from costly Tells you it is free but then at the end all of a sudden all of these "fees" come up.
Date published: 2021-02-19
Rated 2 out of 5 by from Frustrating Very frustrating. HSA is not clear. Sold house wanting to charge unnecessary taxes at first until straightened out. Has issues throughout but wasn’t clear on how to figure out why issue. Not sure if will use again.
Date published: 2021-02-19
Rated 5 out of 5 by from great easy So easy to follow the directions, I have been filing via Turbo Tax for many years now and for me it is the best way to go. Thank you Turbo tax team.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14551
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good not great for 2020 returns Six years using TurboTax. My return is straightforward. I'm taking the standard deduction, no additional income just a W2 as simple as it can be, and for 2020 VA rejected my return "due to an error in our software" (i.e., TurboTax) come on!
Date published: 2021-02-19
Rated 2 out of 5 by from Getting worse, more bugs, next year H&R Block. Particularly this year I have found so many bugs in your product. For example, the state tax refund amount you supposedly "carried over" from last years' returns was off by thousands of dollars. Another thing, I typed in 1099 numbers for one brokerage by hand, then imported another. Just before I filed, I found that you overlayed the name of the imported broker onto the info from the hand typed brokerage, and mixed up info as well. I am not happy with your software at all, I am paying hundreds of dollars only to have to go over the actual printed return line by line, afraid of more bugs I might find. At least you let me know about the property depreciation bug you found. I'm making a commitment next year to try H&R Block's tax software. Because it's not just the errors that are so frustrating, I feel that your software product is increasingly becoming harder to understand and comprehend, it is just not nearly as helpful as it used to be. And I feel that this is by design because you push and push people to upgrade to your more and more expensive packages.
Date published: 2021-02-19
Rated 4 out of 5 by from Almost satisfied I was directed to pick the plan I wanted to use to complete my taxes, and I chose the $25 option. Once I completed my federal and state, it then told me I had to upgrade to the $40 plan and it ended up charging me $80! Not happy with the price, when I was given the option of what I wanted. Besides that, the website is easy to use and complete the questions.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo is awesome The program was easy to use and easy to e-file all 3 of my returns.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax great Turbo Tax is easy to use. Has answers to questions on each level. Covers all areas needed. Ask you questions you may have forgotten to in put.
Date published: 2021-02-19
Rated 4 out of 5 by from Crypto Integration is broken The fact you have a partnership with Coinbase, but are unable to import a CSV directly from Coinbase, but must utilize CoinTracker to get a usable CSV is ridiculous. It's another excuse to collect a few more dollars. Coinbase is the most popular crypto trading platform in the country, and you have a partnership with them, yet you are unable to simply download a CSV from Coinbase and upload it to TurboTax, whilst Robinhood works fine. Whether you need to widen your parameters to accept CSVs with certain headers from Coinbase or Coinbase needs to change their format, this needs to be fixed. Everything else worked well, but seems like it gets more expensive every year. I may consider other options next year. We'll see. Your format and program works very well for the most part and I'm willing to pay for quality, but it may be time to see how the quality is elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from awsome she helped me all i needed with any questions i needed
Date published: 2021-02-19
Rated 1 out of 5 by from costly Tells you it is free but then at the end all of a sudden all of these "fees" come up.
Date published: 2021-02-19
Rated 2 out of 5 by from Frustrating Very frustrating. HSA is not clear. Sold house wanting to charge unnecessary taxes at first until straightened out. Has issues throughout but wasn’t clear on how to figure out why issue. Not sure if will use again.
Date published: 2021-02-19
Rated 5 out of 5 by from great easy So easy to follow the directions, I have been filing via Turbo Tax for many years now and for me it is the best way to go. Thank you Turbo tax team.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14551