TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281637 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Long Time User I have been using TurboTax as my tax prep software since the days before GUI and when the returns were not electronically filed. They were printed on a black and white dot-matrix printer and mailed to the IRS for filing. Shortly after I first purchased TurboTax, I took and Federal Tax Course at a local college and starting attending income seminars. I opened and operated a part time income tax service out of my home for many years using Turbo Tax and can't say enough about how essential the program was to success. I never had a form rejected nor or a client audited. Many of my clients became friends and regular customers. It's been fun but know I just due taxes for friends and relatives. I started using Turbo Tax when I was in my 30's and just celebrated my 70th birthday this past year.
Date published: 2021-02-19
Rated 5 out of 5 by from Great work turbo Great help good service hope to keep doing business with them
Date published: 2021-02-19
Rated 1 out of 5 by from Not good I'm having issues with my state return and it's discouraging!
Date published: 2021-02-19
Rated 5 out of 5 by from Ease of use and readily available help messages Every year it seems to get better. You manage to factor in different scenarios that occur each year (i.e., stimulus checks, choices in way the way filers donate goods). My state return was rejected due to a software issue but your team was right on it and I was able to quickly refile my state return. Thank you.
Date published: 2021-02-19
Rated 5 out of 5 by from Fantastic and easy to use! I had a great experience and learned so much and everything i needed answered was answered quickly and i felt comfortable knowing that the information i was getting was correct. I will continue to use turbotax every year.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is very easy to use and very detailed. It was easy to use. Every step by step had guidance and friendly to do plus all the additional information that was there in case was needed.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is fabulous Easy and the agents are very helpful the best part is how many times you are able to go back to change information
Date published: 2021-02-19
Rated 1 out of 5 by from Worst Experience Ever I have been an avid turbo tax over the past decade & the technology has gone down. Keep it simple!! In the bank account section, it kept redirecting me to enter a bank log in when I couldn't find it. The app may be even poorer. It wouldn't save my credit card so I had to enter it multi times b/c I couldn't figure out why it wouldn't let me e-file. Horrible experience, I may have to think twice for next year. Disappointed!
Date published: 2021-02-19
Rated 5 out of 5 by from Susan From Turbo Tax Is Awesome Susan is amazing, she helped with everything. If I totally have any other issues in the future, I want to with her!
Date published: 2021-02-19
Rated 5 out of 5 by from Lovin' It Very specific with explanations of tax jargon. Helpful that all of my information from previous years are saved for future filings. Efficient, yet effective!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14546
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long Time User I have been using TurboTax as my tax prep software since the days before GUI and when the returns were not electronically filed. They were printed on a black and white dot-matrix printer and mailed to the IRS for filing. Shortly after I first purchased TurboTax, I took and Federal Tax Course at a local college and starting attending income seminars. I opened and operated a part time income tax service out of my home for many years using Turbo Tax and can't say enough about how essential the program was to success. I never had a form rejected nor or a client audited. Many of my clients became friends and regular customers. It's been fun but know I just due taxes for friends and relatives. I started using Turbo Tax when I was in my 30's and just celebrated my 70th birthday this past year.
Date published: 2021-02-19
Rated 5 out of 5 by from Great work turbo Great help good service hope to keep doing business with them
Date published: 2021-02-19
Rated 1 out of 5 by from Not good I'm having issues with my state return and it's discouraging!
Date published: 2021-02-19
Rated 5 out of 5 by from Ease of use and readily available help messages Every year it seems to get better. You manage to factor in different scenarios that occur each year (i.e., stimulus checks, choices in way the way filers donate goods). My state return was rejected due to a software issue but your team was right on it and I was able to quickly refile my state return. Thank you.
Date published: 2021-02-19
Rated 5 out of 5 by from Fantastic and easy to use! I had a great experience and learned so much and everything i needed answered was answered quickly and i felt comfortable knowing that the information i was getting was correct. I will continue to use turbotax every year.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is very easy to use and very detailed. It was easy to use. Every step by step had guidance and friendly to do plus all the additional information that was there in case was needed.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is fabulous Easy and the agents are very helpful the best part is how many times you are able to go back to change information
Date published: 2021-02-19
Rated 1 out of 5 by from Worst Experience Ever I have been an avid turbo tax over the past decade & the technology has gone down. Keep it simple!! In the bank account section, it kept redirecting me to enter a bank log in when I couldn't find it. The app may be even poorer. It wouldn't save my credit card so I had to enter it multi times b/c I couldn't figure out why it wouldn't let me e-file. Horrible experience, I may have to think twice for next year. Disappointed!
Date published: 2021-02-19
Rated 5 out of 5 by from Susan From Turbo Tax Is Awesome Susan is amazing, she helped with everything. If I totally have any other issues in the future, I want to with her!
Date published: 2021-02-19
Rated 5 out of 5 by from Lovin' It Very specific with explanations of tax jargon. Helpful that all of my information from previous years are saved for future filings. Efficient, yet effective!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14546