TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281606 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Used for years, always goes smooth. Not sure why this year all my previous information wasn't there?
Date published: 2021-02-19
Rated 3 out of 5 by from Conflicting Price Presentation This is my seventh year filing my federal and state taxes via TurboTax and I was disappointed and found the price of your services deceiving. When initially starting my filing I was shown a cost of $30 for federal tax filing and later the same amount with state filing. When I got to the end of filing and repeatedly refused to upgrade to MAX I noticed that there was a $40 charge for both of these filing options. I was appalled because if that is a "tax" that was added to each then that tax is equal to 33.33% and is absolutely absurd. I would love to have some answers about this.
Date published: 2021-02-19
Rated 2 out of 5 by from In my opinion, TurboTax failed me this year! Rejections of both Federal and State of CA returns upon efile due to software errors did not sit well with me when I performed the necessary updates each time I entered the program. Giving TT the benefit of doubt, perhaps the federal guidelines were lacking as well, but shortcomings in a trusted programs do not sit well with this repeat user.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy and precise I love using Turbo Tax for being easy and accurate.
Date published: 2021-02-19
Rated 2 out of 5 by from DISAPPOINTED! I've used Turbo for a number of years. This year as usual I entered income along with other information, then waited days for more infor. When I got the rest of the information I enter the information. When I reviewed the income information I had to delete 4 different entries and reenter because the payers and the amounts had been all mixed up. I know I originally entered them correctly because I recheck them when I originally entered them. Plus, the cost of Turbo has increased too much!
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes Made Easy! This was my first year using the Home and Business product, and it was easier than I hoped for.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is very easy and helpful! Turbo Tax was very easy to use, but when I did have questions I wasn't really able to get the answers that I needed and I asked an expert and it still wasn't exactly what I needed help with.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is a life saver They walk you right through it. And the live help is a great resource.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is easy! Easiest way I've found to do taxes. And always get the most back from.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Teamwork! Both representatives, Luis and Cari, were helpful and patient with completing my 2020 taxes. they were patient, thorough, and paid close attention to details. My ultimate goal was to max out as much as I can and they definitely did that for me. Thank you!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14538
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Used for years, always goes smooth. Not sure why this year all my previous information wasn't there?
Date published: 2021-02-19
Rated 3 out of 5 by from Conflicting Price Presentation This is my seventh year filing my federal and state taxes via TurboTax and I was disappointed and found the price of your services deceiving. When initially starting my filing I was shown a cost of $30 for federal tax filing and later the same amount with state filing. When I got to the end of filing and repeatedly refused to upgrade to MAX I noticed that there was a $40 charge for both of these filing options. I was appalled because if that is a "tax" that was added to each then that tax is equal to 33.33% and is absolutely absurd. I would love to have some answers about this.
Date published: 2021-02-19
Rated 2 out of 5 by from In my opinion, TurboTax failed me this year! Rejections of both Federal and State of CA returns upon efile due to software errors did not sit well with me when I performed the necessary updates each time I entered the program. Giving TT the benefit of doubt, perhaps the federal guidelines were lacking as well, but shortcomings in a trusted programs do not sit well with this repeat user.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is easy and precise I love using Turbo Tax for being easy and accurate.
Date published: 2021-02-19
Rated 2 out of 5 by from DISAPPOINTED! I've used Turbo for a number of years. This year as usual I entered income along with other information, then waited days for more infor. When I got the rest of the information I enter the information. When I reviewed the income information I had to delete 4 different entries and reenter because the payers and the amounts had been all mixed up. I know I originally entered them correctly because I recheck them when I originally entered them. Plus, the cost of Turbo has increased too much!
Date published: 2021-02-19
Rated 5 out of 5 by from Taxes Made Easy! This was my first year using the Home and Business product, and it was easier than I hoped for.
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax is very easy and helpful! Turbo Tax was very easy to use, but when I did have questions I wasn't really able to get the answers that I needed and I asked an expert and it still wasn't exactly what I needed help with.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is a life saver They walk you right through it. And the live help is a great resource.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is easy! Easiest way I've found to do taxes. And always get the most back from.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Teamwork! Both representatives, Luis and Cari, were helpful and patient with completing my 2020 taxes. they were patient, thorough, and paid close attention to details. My ultimate goal was to max out as much as I can and they definitely did that for me. Thank you!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14538