TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from GREAT WORKERS I had a few question each person that I spoke with were very helpful. thanks to all 3 CSR u were great
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax made it easy! This is 5 years that I have used Turbo Tax. It was Easy! Thanks
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY HELPFUL Make doing taxes so easy, Trust me its so resourceful
Date published: 2021-02-19
Rated 3 out of 5 by from Really Turbo tax? I have been a turbo tax customer for 5 years. Up to this point, I have had zero issues with Turbo Tax account. Everything went smoothly until I went to e-file my return. I was charged for services provided and not able to submit my return. To put it into perspective, I am in the military and live overseas (thus having an overseas address). The program accepted my overseas address but whenever I would attempt to submit my return it would be denied. I called the turbo tax assistance number twice, waiting on hold on average for 45-50 minutes until a representative was able to assist me. The representative was incredibly professional and genuinely seemed to want to help me resolve my situation. After 32 minutes on the phone with her attempting multiple work around attempts she notified me that I need a US address. I have used my overseas address to file my taxes in the past and have never had an issue filing, so why now? Why is it an issue for US service member to live overseas or a US citizen to have a permanent overseas address? Why was the information not made readily available? I had to call and wait over 30 minutes for the both of us to learn this. I have used your tax service for over 5 years but if you are unable to mitigate this issue by next year and come up with an appropriate response as to why, I will take my business elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great! I been using Turbo tax 5 years and haven't had 1 problem with it.
Date published: 2021-02-19
Rated 2 out of 5 by from Charge too much I have used turbotax for eight years because it's do convenient. Every year they charge another surprise fee. It is very disheartening when you don't have a choice but to pay whatever they want you to pay.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Is the best way to go efiling your taxes Turbo Tax makes sure your taxes are done properly and proffessional
Date published: 2021-02-19
Rated 1 out of 5 by from Has Really Lost its Quality The tool almost cost me $1500 in refunds due to a technical issue. I had to upgrade just to get live help to solve the technical issue. Live help had long wait times and was unsuccessful with odd excuses until the third attempt. It was not calculating all of my eligible mortgage interest and therefor applying the standard deduction. First excuse was that the IRS was modifying schedule A. The real fix required me to delete all my mortgage interest entries (I refinanced 2 times) and re-enter so the application could regenerate a Schedule A. Finally, the state return was rejected due to an error in their program. This was easy to resolve.
Date published: 2021-02-19
Rated 2 out of 5 by from Disappointed First with the stimulus hiccup and providing wrong bank accounts to the IRS, now having my state rejected because of bugs in your software!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is very helpful. It is easy to file the return with Turbotax. I saved a lot of time and money filing the return with it. HL
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14513
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT WORKERS I had a few question each person that I spoke with were very helpful. thanks to all 3 CSR u were great
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax made it easy! This is 5 years that I have used Turbo Tax. It was Easy! Thanks
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY HELPFUL Make doing taxes so easy, Trust me its so resourceful
Date published: 2021-02-19
Rated 3 out of 5 by from Really Turbo tax? I have been a turbo tax customer for 5 years. Up to this point, I have had zero issues with Turbo Tax account. Everything went smoothly until I went to e-file my return. I was charged for services provided and not able to submit my return. To put it into perspective, I am in the military and live overseas (thus having an overseas address). The program accepted my overseas address but whenever I would attempt to submit my return it would be denied. I called the turbo tax assistance number twice, waiting on hold on average for 45-50 minutes until a representative was able to assist me. The representative was incredibly professional and genuinely seemed to want to help me resolve my situation. After 32 minutes on the phone with her attempting multiple work around attempts she notified me that I need a US address. I have used my overseas address to file my taxes in the past and have never had an issue filing, so why now? Why is it an issue for US service member to live overseas or a US citizen to have a permanent overseas address? Why was the information not made readily available? I had to call and wait over 30 minutes for the both of us to learn this. I have used your tax service for over 5 years but if you are unable to mitigate this issue by next year and come up with an appropriate response as to why, I will take my business elsewhere.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is great! I been using Turbo tax 5 years and haven't had 1 problem with it.
Date published: 2021-02-19
Rated 2 out of 5 by from Charge too much I have used turbotax for eight years because it's do convenient. Every year they charge another surprise fee. It is very disheartening when you don't have a choice but to pay whatever they want you to pay.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Is the best way to go efiling your taxes Turbo Tax makes sure your taxes are done properly and proffessional
Date published: 2021-02-19
Rated 1 out of 5 by from Has Really Lost its Quality The tool almost cost me $1500 in refunds due to a technical issue. I had to upgrade just to get live help to solve the technical issue. Live help had long wait times and was unsuccessful with odd excuses until the third attempt. It was not calculating all of my eligible mortgage interest and therefor applying the standard deduction. First excuse was that the IRS was modifying schedule A. The real fix required me to delete all my mortgage interest entries (I refinanced 2 times) and re-enter so the application could regenerate a Schedule A. Finally, the state return was rejected due to an error in their program. This was easy to resolve.
Date published: 2021-02-19
Rated 2 out of 5 by from Disappointed First with the stimulus hiccup and providing wrong bank accounts to the IRS, now having my state rejected because of bugs in your software!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is very helpful. It is easy to file the return with Turbotax. I saved a lot of time and money filing the return with it. HL
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14513