TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Excellent Turbo Tax Great experience, I was guided all the way to e-file
Date published: 2021-02-13
Rated 5 out of 5 by from great super easy to use, i have been using since college
Date published: 2021-02-13
Rated 4 out of 5 by from Good except many forms don't automatically upload Good except many forms don't automatically upload. Only the W2's uploaded with download sold by Costco.
Date published: 2021-02-13
Rated 5 out of 5 by from Helpful Moving was horrible and I had to worry about having different taxes from two different states. It was easy to manage with TurboTax because they guided me through the process of figuring out what I needed to file, and where.
Date published: 2021-02-13
Rated 1 out of 5 by from hard to file I was needing help filing. I paid $250 SO TURBO TAX can assist me!!!!! I am self employed and got paid cash last year. I did the chat and a phone call conversation. The lady in the chat told me she didn't know why I couldn't efile. And she didn't know what to do. When the gentleman called me, he kept me on hold for 10 minutes, I don't know if he was looking up the form I asked him about, that turbo tax said was a problem. Then he hung up the phone. What kind of service is this. I want a refund.
Date published: 2021-02-13
Rated 1 out of 5 by from Lousy Twice I got a message that the IRS rejected my return. Twice I corrected it. Twice I tried to chat,no answer. Finally? Never using this bullcrap again. I'll file by mail.
Date published: 2021-02-13
Rated 5 out of 5 by from I was actually impressed. Hillary saved me from website frustration. She viewed my (shared) screen and we moved through the 1099-INT with ease. Very accommodating, friendly, and finally YES I WAS IMPRESSED with the human help through one phone call. Thank You.
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Tax Service Very understanding the way they lead, yet let you be in control. Great
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is amazing!! Quick and easy to use. Thanks for helping me with my taxes.
Date published: 2021-02-13
Rated 4 out of 5 by from TurboTax use to be awesome! I tried to update my phone number 6 different times and it had not updated!! This is quite annoying as you would think that the process of updating my phone number would be important to keep in touch!
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14512
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent Turbo Tax Great experience, I was guided all the way to e-file
Date published: 2021-02-13
Rated 5 out of 5 by from great super easy to use, i have been using since college
Date published: 2021-02-13
Rated 4 out of 5 by from Good except many forms don't automatically upload Good except many forms don't automatically upload. Only the W2's uploaded with download sold by Costco.
Date published: 2021-02-13
Rated 5 out of 5 by from Helpful Moving was horrible and I had to worry about having different taxes from two different states. It was easy to manage with TurboTax because they guided me through the process of figuring out what I needed to file, and where.
Date published: 2021-02-13
Rated 1 out of 5 by from hard to file I was needing help filing. I paid $250 SO TURBO TAX can assist me!!!!! I am self employed and got paid cash last year. I did the chat and a phone call conversation. The lady in the chat told me she didn't know why I couldn't efile. And she didn't know what to do. When the gentleman called me, he kept me on hold for 10 minutes, I don't know if he was looking up the form I asked him about, that turbo tax said was a problem. Then he hung up the phone. What kind of service is this. I want a refund.
Date published: 2021-02-13
Rated 1 out of 5 by from Lousy Twice I got a message that the IRS rejected my return. Twice I corrected it. Twice I tried to chat,no answer. Finally? Never using this bullcrap again. I'll file by mail.
Date published: 2021-02-13
Rated 5 out of 5 by from I was actually impressed. Hillary saved me from website frustration. She viewed my (shared) screen and we moved through the 1099-INT with ease. Very accommodating, friendly, and finally YES I WAS IMPRESSED with the human help through one phone call. Thank You.
Date published: 2021-02-13
Rated 5 out of 5 by from Awesome Tax Service Very understanding the way they lead, yet let you be in control. Great
Date published: 2021-02-13
Rated 5 out of 5 by from TurboTax is amazing!! Quick and easy to use. Thanks for helping me with my taxes.
Date published: 2021-02-13
Rated 4 out of 5 by from TurboTax use to be awesome! I tried to update my phone number 6 different times and it had not updated!! This is quite annoying as you would think that the process of updating my phone number would be important to keep in touch!
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14512