TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Getting more confused Experience was very easy to follow. Had to do several different sections this year, since independent contractor.
Date published: 2023-04-18
Rated 4 out of 5 by from I really enjoy using I have been using Turbo Tax for decades. I find it very easy to use. I think it is more expensive and at some point I may have to look into other options.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is losing its appeal There is too much effort focused on selling the customer additional "stuff." Each year I use Turbo Tax it seems to get a bit worse and is more annoying.
Date published: 2023-04-18
Rated 5 out of 5 by from turbotax is magnificent!! i enjoyed it. thank you for making things so easy .....
Date published: 2023-04-18
Rated 5 out of 5 by from Repeat user! Turbo Tax is great walks you through the process and makes filing taxes easy peasy!
Date published: 2023-04-18
Rated 1 out of 5 by from Horrible experience Had several issues with just understanding how to use the software. At one point I mistakenly clicked a Federal review response wanting to get further explanation on it, and the thing raised my tax owed $300! And there was no way to get back to it. If you want to ask customer service for help more than once, you have to upgrade your plan. It's absolutely ridiculous. I'll be utilizing something else next year.
Date published: 2023-04-18
Rated 1 out of 5 by from too expensive Gets more and more expensive every year! When I first started using this service it was 65$ to use now it's 120? Gross
Date published: 2023-04-18
Rated 2 out of 5 by from Not really worth how much money they charge Good program but almost $300 is too steep. Last year it only cost me like $50 to do very similar taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from Was forced to spend $98 due to a $10 tax credit I was set to recieve a tax refund of $610, but information that automatically uploaded caused my return to also show a $10 credit from retirement contributions. Due to the $10, it would not let me file without paying $59 for the Deluxe product, plus a $39 processing fee to have that money deducted from the return! Super unhappy to not have more filing options. This was my 8th year using Turbo Tax but I will not be using it next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Shockingly Easy I actually laughed out loud. Filing took maybe 20 mins. Disappointed that I went to H&R block last year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1451
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Getting more confused Experience was very easy to follow. Had to do several different sections this year, since independent contractor.
Date published: 2023-04-18
Rated 4 out of 5 by from I really enjoy using I have been using Turbo Tax for decades. I find it very easy to use. I think it is more expensive and at some point I may have to look into other options.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo Tax is losing its appeal There is too much effort focused on selling the customer additional "stuff." Each year I use Turbo Tax it seems to get a bit worse and is more annoying.
Date published: 2023-04-18
Rated 5 out of 5 by from turbotax is magnificent!! i enjoyed it. thank you for making things so easy .....
Date published: 2023-04-18
Rated 5 out of 5 by from Repeat user! Turbo Tax is great walks you through the process and makes filing taxes easy peasy!
Date published: 2023-04-18
Rated 1 out of 5 by from Horrible experience Had several issues with just understanding how to use the software. At one point I mistakenly clicked a Federal review response wanting to get further explanation on it, and the thing raised my tax owed $300! And there was no way to get back to it. If you want to ask customer service for help more than once, you have to upgrade your plan. It's absolutely ridiculous. I'll be utilizing something else next year.
Date published: 2023-04-18
Rated 1 out of 5 by from too expensive Gets more and more expensive every year! When I first started using this service it was 65$ to use now it's 120? Gross
Date published: 2023-04-18
Rated 2 out of 5 by from Not really worth how much money they charge Good program but almost $300 is too steep. Last year it only cost me like $50 to do very similar taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from Was forced to spend $98 due to a $10 tax credit I was set to recieve a tax refund of $610, but information that automatically uploaded caused my return to also show a $10 credit from retirement contributions. Due to the $10, it would not let me file without paying $59 for the Deluxe product, plus a $39 processing fee to have that money deducted from the return! Super unhappy to not have more filing options. This was my 8th year using Turbo Tax but I will not be using it next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Shockingly Easy I actually laughed out loud. Filing took maybe 20 mins. Disappointed that I went to H&R block last year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1451