TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from A disappointing Experience I've used Turbo Tax for probably 15+ years with excellent ease and results. This year, not so much. The federal tax went through as usual and already got my refund! The Rhode Island tax had some chronic glitch that prevented transmitting my return electronically that has taken weeks to get resolved. I spoke to at least 3 Turbo Tax tech people and they didn't have a clue. In desperation, despite being told by Turbo Tax NOT to contact the RI Division of Taxation, I did, and was told that there was nothing wrong or holding ups from their end but they were told Turbo Tax would not be sending returns until after February 15th as there were some issues on that end. I waited about 4 days and though today is 2/11/22, I took a chance and tried to re-submit my RI taxes electronically - SUCCESSFULLY!!
Date published: 2022-02-11
Rated 5 out of 5 by from Great experience Super happy, especially thanks to my call with your representative. She was super helpful.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax walks you all the way through the paperwork
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax It was great! This is my second time filing with TurboTax and I was pleased with the outcome Borge times! Thank you to the accountants who’ve helped me and to TurboTax as well.
Date published: 2022-02-11
Rated 5 out of 5 by from GREAT PRODUCT SIMPLE AND CLEAR INSTRUCTIONS. I RECOMMEND FOR EVERYONE
Date published: 2022-02-11
Rated 5 out of 5 by from Simple and quick Simple quick and easy. Not to mention free. What more can you ask for?
Date published: 2022-02-11
Rated 4 out of 5 by from It works fine! It worked fine for me, my taxes are very basic so it makes it easy
Date published: 2022-02-11
Rated 5 out of 5 by from Easy to use Easy to use, easy to understand. Quick and affordable.
Date published: 2022-02-11
Rated 1 out of 5 by from Jacked up cost Said I only had to pay $89 and when I finally got done with all the stuff I had to enter in the end they charged me $89 plus $39 just to take it out of my refund. Which I think is horrible to do on someone who barely scraped by all year due to lousy covid. What a shame.
Date published: 2022-02-11
Rated 4 out of 5 by from Turbo Tax Program I have used Turbo Tax for quite a few years. I felt this years format was confusing, but I did get help from your staff.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14470
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from A disappointing Experience I've used Turbo Tax for probably 15+ years with excellent ease and results. This year, not so much. The federal tax went through as usual and already got my refund! The Rhode Island tax had some chronic glitch that prevented transmitting my return electronically that has taken weeks to get resolved. I spoke to at least 3 Turbo Tax tech people and they didn't have a clue. In desperation, despite being told by Turbo Tax NOT to contact the RI Division of Taxation, I did, and was told that there was nothing wrong or holding ups from their end but they were told Turbo Tax would not be sending returns until after February 15th as there were some issues on that end. I waited about 4 days and though today is 2/11/22, I took a chance and tried to re-submit my RI taxes electronically - SUCCESSFULLY!!
Date published: 2022-02-11
Rated 5 out of 5 by from Great experience Super happy, especially thanks to my call with your representative. She was super helpful.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax walks you all the way through the paperwork
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax It was great! This is my second time filing with TurboTax and I was pleased with the outcome Borge times! Thank you to the accountants who’ve helped me and to TurboTax as well.
Date published: 2022-02-11
Rated 5 out of 5 by from GREAT PRODUCT SIMPLE AND CLEAR INSTRUCTIONS. I RECOMMEND FOR EVERYONE
Date published: 2022-02-11
Rated 5 out of 5 by from Simple and quick Simple quick and easy. Not to mention free. What more can you ask for?
Date published: 2022-02-11
Rated 4 out of 5 by from It works fine! It worked fine for me, my taxes are very basic so it makes it easy
Date published: 2022-02-11
Rated 5 out of 5 by from Easy to use Easy to use, easy to understand. Quick and affordable.
Date published: 2022-02-11
Rated 1 out of 5 by from Jacked up cost Said I only had to pay $89 and when I finally got done with all the stuff I had to enter in the end they charged me $89 plus $39 just to take it out of my refund. Which I think is horrible to do on someone who barely scraped by all year due to lousy covid. What a shame.
Date published: 2022-02-11
Rated 4 out of 5 by from Turbo Tax Program I have used Turbo Tax for quite a few years. I felt this years format was confusing, but I did get help from your staff.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 14470