TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I Love TurboTax! I love how easy TurboTax is to use. I've been using it to do my taxes for my entire adult life!
Date published: 2023-02-11
Rated 1 out of 5 by from Great most of the previous years Not so in 2022 Had a terrible time trying to get back into a return which was completed and just needed to file tax return. I do not do any tax return online. There is no choice on the screen to bring up a return and complete it. Only to Begin a new return or Continue a tax return online. Why do you make it so hard? In previous years, I had no trouble--one click and I was there. I spent an hour plus on line trying to resolve this problem with two of your agents. Also I would like to print the summary pages which are only turbo tax forms--not IRS forms. Example, Income and Expense Summaries. In previous years, I was able to do so. Why do you make changes every year which complicates using by the end user? I have been with Turbo Tax since its inception which , the best I can Rember was 1991 or 1992 when it was bought out by a small tax program I was using which cost me $19.00 the first year and every year after when I renewed it was $16.00, unlike turbo tax, it goes up every year. No consideration given for a loyal customer. I encountered a Programmer problem. Assocaites who helped me were great. Had to go all around the horn to get back into a return because it was on a CD. I Need a choice on the initial screen. Only choices there are Begin a new return. Complete a return online, neither of which I wanted do do. I am not a computer expert; however have not had this problem in the past. I am 85 years old. Why do you make it so hard for ordinary computer users who are not familiar with this age of artificial intelligence or computer experts.? Consider if it were your 85 year old mother or someone who does not use the computer on a daily basis. I am computer literate in Excel, Word, Power Point, Peach Tree, Sage, Banner, Oasis and several other software programs with ease. So I am not a dumb person who just cannot figure things our. Never had this much trouble with Turbo Tax until this year. Sure hope you will give this review your most expert attention and do something about making it easier instead of harder. Why would you leave out a choice on the initial screen to complete a return which was completed but not submitted to get back into the return to complete and submit it. You need a third choice on the initial screen. I have 4 other tax returns to prepare for my family so I would like this problem to be resolved and an choice on the main screen along with the other choices to get back into a retrun that was NOT prepared online.
Date published: 2023-02-11
Rated 5 out of 5 by from I'm a faithful user I have used Turbotax for many years now. It has made filing my taxes so much easier than if I were to attempt to do them myself. Thanks to Turbotax, my returns are great!
Date published: 2023-02-11
Rated 5 out of 5 by from Great tax app. I've been using TurboTax for several years. It's the cheapest and most efficient way to do your taxes. I highly recommend this to anyone.
Date published: 2023-02-11
Rated 5 out of 5 by from VERY HELPFUL AND UNDERSTANDING GREAT FORM AS LONG AS YOU READ INSTRUCTIONS IT FOLLOWS YOU THOUGH NO PROBLEMS
Date published: 2023-02-11
Rated 5 out of 5 by from I love Turbo Tax I've been using Turbo Tax for the last 9 years. It's safe, quick, easy, and very user friendly. Two thumbs up!
Date published: 2023-02-11
Rated 3 out of 5 by from 117 in fees I don't appreciate how the notice of the pocessing fee is listed near the end of the filing process. Of course customers aren't going to want to start over given all the effort put in already. I am annoyed enough to start looking elsewhere for the next year. Time is of the essence and some of us need every penny of their return. I can only assume that these ridiculous surprise charges will only increase per year.
Date published: 2023-02-11
Rated 5 out of 5 by from Turbotax is alright with me I use Turbotax every year to file and the fact that its not a charge is great
Date published: 2023-02-11
Rated 5 out of 5 by from turbo tax ROCKS! Another year using turbo tax and another year HAPPY!
Date published: 2023-02-11
Rated 5 out of 5 by from Turbo Tax saved me time and money. Sarah was very helpful to help me finish my state taxes.
Date published: 2023-02-11
All TurboTax® Offerings Reviews - Page 14463
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Love TurboTax! I love how easy TurboTax is to use. I've been using it to do my taxes for my entire adult life!
Date published: 2023-02-11
Rated 1 out of 5 by from Great most of the previous years Not so in 2022 Had a terrible time trying to get back into a return which was completed and just needed to file tax return. I do not do any tax return online. There is no choice on the screen to bring up a return and complete it. Only to Begin a new return or Continue a tax return online. Why do you make it so hard? In previous years, I had no trouble--one click and I was there. I spent an hour plus on line trying to resolve this problem with two of your agents. Also I would like to print the summary pages which are only turbo tax forms--not IRS forms. Example, Income and Expense Summaries. In previous years, I was able to do so. Why do you make changes every year which complicates using by the end user? I have been with Turbo Tax since its inception which , the best I can Rember was 1991 or 1992 when it was bought out by a small tax program I was using which cost me $19.00 the first year and every year after when I renewed it was $16.00, unlike turbo tax, it goes up every year. No consideration given for a loyal customer. I encountered a Programmer problem. Assocaites who helped me were great. Had to go all around the horn to get back into a return because it was on a CD. I Need a choice on the initial screen. Only choices there are Begin a new return. Complete a return online, neither of which I wanted do do. I am not a computer expert; however have not had this problem in the past. I am 85 years old. Why do you make it so hard for ordinary computer users who are not familiar with this age of artificial intelligence or computer experts.? Consider if it were your 85 year old mother or someone who does not use the computer on a daily basis. I am computer literate in Excel, Word, Power Point, Peach Tree, Sage, Banner, Oasis and several other software programs with ease. So I am not a dumb person who just cannot figure things our. Never had this much trouble with Turbo Tax until this year. Sure hope you will give this review your most expert attention and do something about making it easier instead of harder. Why would you leave out a choice on the initial screen to complete a return which was completed but not submitted to get back into the return to complete and submit it. You need a third choice on the initial screen. I have 4 other tax returns to prepare for my family so I would like this problem to be resolved and an choice on the main screen along with the other choices to get back into a retrun that was NOT prepared online.
Date published: 2023-02-11
Rated 5 out of 5 by from I'm a faithful user I have used Turbotax for many years now. It has made filing my taxes so much easier than if I were to attempt to do them myself. Thanks to Turbotax, my returns are great!
Date published: 2023-02-11
Rated 5 out of 5 by from Great tax app. I've been using TurboTax for several years. It's the cheapest and most efficient way to do your taxes. I highly recommend this to anyone.
Date published: 2023-02-11
Rated 5 out of 5 by from VERY HELPFUL AND UNDERSTANDING GREAT FORM AS LONG AS YOU READ INSTRUCTIONS IT FOLLOWS YOU THOUGH NO PROBLEMS
Date published: 2023-02-11
Rated 5 out of 5 by from I love Turbo Tax I've been using Turbo Tax for the last 9 years. It's safe, quick, easy, and very user friendly. Two thumbs up!
Date published: 2023-02-11
Rated 3 out of 5 by from 117 in fees I don't appreciate how the notice of the pocessing fee is listed near the end of the filing process. Of course customers aren't going to want to start over given all the effort put in already. I am annoyed enough to start looking elsewhere for the next year. Time is of the essence and some of us need every penny of their return. I can only assume that these ridiculous surprise charges will only increase per year.
Date published: 2023-02-11
Rated 5 out of 5 by from Turbotax is alright with me I use Turbotax every year to file and the fact that its not a charge is great
Date published: 2023-02-11
Rated 5 out of 5 by from turbo tax ROCKS! Another year using turbo tax and another year HAPPY!
Date published: 2023-02-11
Rated 5 out of 5 by from Turbo Tax saved me time and money. Sarah was very helpful to help me finish my state taxes.
Date published: 2023-02-11
All TurboTax® Offerings Reviews - Page 14463