TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from This is the last year I'll use TurboTax Tired of being stuck in update purgatory (I have another word for it, but I can't use swear words) . Everything I try to do, I get an error that the program must update. The update invariably fails. Tried every troubleshooting step suggested by Intuit and others. Tried to manually update, and the update program said I didn't have TurboTax installed! As a programmer and IT Analyst, I have no patience for this kind of sloppy programming, especially for something as basic as an update program. I expect there to be some bugs in an app, but this is ridiculous! I could have done my taxes faster by hand, with a lot less headaches. I'll be looking for a new tax prep program for next year...
Date published: 2021-05-14
Rated 4 out of 5 by from Good, but Everything worked well except for processing the excess IRA contribution that I reported and indicated that I had requested excess be removed before May 17 but TurboTax asked form number from line 9 of 4852 which is not a number and it would not let me enter NA. Also form 4852 was based on 1099-R for this excess which I won't get until February 2022.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Excellent product and great for estate filing, Very thorough
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SERVICE The agents that helped me were able to answer my questions efficiently and were friendly. They walked through step by step through any questions I had and it made me feel like i was the only person they were worried about talking to.
Date published: 2021-05-14
Rated 5 out of 5 by from The best! Turbo Tax makes it very easy to file and its free and safe!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was so easy to file and answered all of my questions!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy and quick I've been using it for years now, very easy and simple to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Makes taxes a little simpler They definitely try to help break things down in a way that humans can read, and offer explanations where it might still be confusing.
Date published: 2021-05-14
Rated 5 out of 5 by from Super Impressed w/ the live support I had the best support representative on chat. She truly made my tax experience so much easier than I expected. I am raving to all my friends about how amazing it was - thank you so much!
Date published: 2021-05-14
Rated 3 out of 5 by from SOSO They need to tell all fees upfront Otherwise it was ok
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1447
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This is the last year I'll use TurboTax Tired of being stuck in update purgatory (I have another word for it, but I can't use swear words) . Everything I try to do, I get an error that the program must update. The update invariably fails. Tried every troubleshooting step suggested by Intuit and others. Tried to manually update, and the update program said I didn't have TurboTax installed! As a programmer and IT Analyst, I have no patience for this kind of sloppy programming, especially for something as basic as an update program. I expect there to be some bugs in an app, but this is ridiculous! I could have done my taxes faster by hand, with a lot less headaches. I'll be looking for a new tax prep program for next year...
Date published: 2021-05-14
Rated 4 out of 5 by from Good, but Everything worked well except for processing the excess IRA contribution that I reported and indicated that I had requested excess be removed before May 17 but TurboTax asked form number from line 9 of 4852 which is not a number and it would not let me enter NA. Also form 4852 was based on 1099-R for this excess which I won't get until February 2022.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Excellent product and great for estate filing, Very thorough
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SERVICE The agents that helped me were able to answer my questions efficiently and were friendly. They walked through step by step through any questions I had and it made me feel like i was the only person they were worried about talking to.
Date published: 2021-05-14
Rated 5 out of 5 by from The best! Turbo Tax makes it very easy to file and its free and safe!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was so easy to file and answered all of my questions!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy and quick I've been using it for years now, very easy and simple to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Makes taxes a little simpler They definitely try to help break things down in a way that humans can read, and offer explanations where it might still be confusing.
Date published: 2021-05-14
Rated 5 out of 5 by from Super Impressed w/ the live support I had the best support representative on chat. She truly made my tax experience so much easier than I expected. I am raving to all my friends about how amazing it was - thank you so much!
Date published: 2021-05-14
Rated 3 out of 5 by from SOSO They need to tell all fees upfront Otherwise it was ok
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1447