TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great but expensive This a great place but it got way to expensive which is ridiculous I used this because it supposed to be free or budget friendly.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax was AWESOME My Representative was VERY PATIENT AND HELPFUL Fast and easy
Date published: 2022-04-14
Rated 1 out of 5 by from Horrible experience This was a painful process. Turbo Tax has a terrible process at every step of the way. Even though I was a pilot customer of the full expert live service and have bought it every year since, I was rudely treated by the onboarding person, given requirements that differed from the app, and then assigned a tax expert woefully unqualified to handle my return. I started the process on February 19 and barely got a return ready by April 14. My tax expert gave me incorrect information at several junctures and was not timely in her responses. I had to wrestle with her and use the Facebook messaging agent to try and escalate. Although my tax expert ultimately rallied and made the corrections I had been requesting for over a month, it was a horrible process. On top of that when I logged in as part of the back and forth with my tax expert on April 14 I was told that if I did not check out by today my return would be purged from the system. I had no prior notice of this. The one shining star was the Facebook messaging support team. They were outstanding - responsive, efficient and well trained. Unless there are somehow dramatic improvements to this service and related processes in the next year I am either taking my business elsewhere or doing my own return next year. It took more time to wrestle with this process than it would have taken to do my return. Absolutely horrible.
Date published: 2022-04-14
Rated 5 out of 5 by from Raymond from Turbotax was Awesome! Had a bit of a problem figuring out how to work turbotax, and Raymond was a major help! He very easily described everything so I knew what to do without any problems.
Date published: 2022-04-14
Rated 5 out of 5 by from Roberto was awesome! Roberto was patient and professional. He helped resolve the issues that were preventing me from filing my taxes.
Date published: 2022-04-14
Rated 2 out of 5 by from not good no update 2021 / geek squad had to fix / e file was free but you had charges
Date published: 2022-04-14
Rated 2 out of 5 by from Business tax poorly designed The business tax did not walk you through step by step. One had to find and open a form and then fill it in.That should have been part of the program. Also the eFiling was not clear enough. It took me several iterations before I realized you actually had to click on "Find electronic copy" to actually get the signed copy of form 8453. There should have been a clearer prompt.
Date published: 2022-04-14
Rated 5 out of 5 by from Love my TurboTax Love the way it walks you through every detail. Easy to understand and easy to get back to an area to fix errors on your return.
Date published: 2022-04-14
Rated 2 out of 5 by from meh. I had to enter the same information multiple times.
Date published: 2022-04-14
Rated 5 out of 5 by from Making life simple Easier than ever, quick, self explanatory and I have the rest of my day to enjoy.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1447
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great but expensive This a great place but it got way to expensive which is ridiculous I used this because it supposed to be free or budget friendly.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo tax was AWESOME My Representative was VERY PATIENT AND HELPFUL Fast and easy
Date published: 2022-04-14
Rated 1 out of 5 by from Horrible experience This was a painful process. Turbo Tax has a terrible process at every step of the way. Even though I was a pilot customer of the full expert live service and have bought it every year since, I was rudely treated by the onboarding person, given requirements that differed from the app, and then assigned a tax expert woefully unqualified to handle my return. I started the process on February 19 and barely got a return ready by April 14. My tax expert gave me incorrect information at several junctures and was not timely in her responses. I had to wrestle with her and use the Facebook messaging agent to try and escalate. Although my tax expert ultimately rallied and made the corrections I had been requesting for over a month, it was a horrible process. On top of that when I logged in as part of the back and forth with my tax expert on April 14 I was told that if I did not check out by today my return would be purged from the system. I had no prior notice of this. The one shining star was the Facebook messaging support team. They were outstanding - responsive, efficient and well trained. Unless there are somehow dramatic improvements to this service and related processes in the next year I am either taking my business elsewhere or doing my own return next year. It took more time to wrestle with this process than it would have taken to do my return. Absolutely horrible.
Date published: 2022-04-14
Rated 5 out of 5 by from Raymond from Turbotax was Awesome! Had a bit of a problem figuring out how to work turbotax, and Raymond was a major help! He very easily described everything so I knew what to do without any problems.
Date published: 2022-04-14
Rated 5 out of 5 by from Roberto was awesome! Roberto was patient and professional. He helped resolve the issues that were preventing me from filing my taxes.
Date published: 2022-04-14
Rated 2 out of 5 by from not good no update 2021 / geek squad had to fix / e file was free but you had charges
Date published: 2022-04-14
Rated 2 out of 5 by from Business tax poorly designed The business tax did not walk you through step by step. One had to find and open a form and then fill it in.That should have been part of the program. Also the eFiling was not clear enough. It took me several iterations before I realized you actually had to click on "Find electronic copy" to actually get the signed copy of form 8453. There should have been a clearer prompt.
Date published: 2022-04-14
Rated 5 out of 5 by from Love my TurboTax Love the way it walks you through every detail. Easy to understand and easy to get back to an area to fix errors on your return.
Date published: 2022-04-14
Rated 2 out of 5 by from meh. I had to enter the same information multiple times.
Date published: 2022-04-14
Rated 5 out of 5 by from Making life simple Easier than ever, quick, self explanatory and I have the rest of my day to enjoy.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1447