TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
QASAMAH from
EXCELLENT
THEY WERE REALLY HELPFUL AND ANSWERED ALL MY QUESTIONS
Date published: 2022-02-23
Rated 5 out of 5 by
Mamaw Kim 53 from
Wonderful step by step instruction
Very easy instruction and information when preparing taxes. All questions were answered, and very helpful.
Date published: 2022-02-23
Rated 3 out of 5 by
47Grandma from
We were finally able to get it to e file.
This is the first time I have used Turbo Tax. I found your 3 columns of "Free" "Plus" and "Deluxe" confusing as it looks like there are 3 plans when in fact there are 2 and the "Plus" can be added to either. (I had to talk to someone to find that out.) Then when I tried to file the first time it didn't go through because it was too early to file NC tax. (I had to talk again to someone to figure that out.) Then the IRS rejected my form saying the AGI was incorrect. However, it was very correct! (I talked to another representative from Turbo and was told I needed to go to IRS, set up an account, check what they had as AGI. I did that and they had the same thing that I took off line 11 on my last year's taxes. Then, another representative called me (Lila). She has worked with me for 2 days and we finally had success today! All of your representatives were kind and somewhat helpful; however, it was Lila who stuck with me and helped me get my taxes filed. Before she called, I was very sorry that I used your tax service. She has changed my mind and I will probably use your service next year.
Date published: 2022-02-23
Rated 5 out of 5 by
Fred97 from
Easy to use
I hear many people stress over doing taxes, but I have never had trouble using turbo tax. its easy to use and Ive always been able to just do it for free.
Date published: 2022-02-23
Rated 5 out of 5 by
3mpr355 from
TurboTax helps every year
It has a good user interface, lots of clarification on topics throughout the filing process, easy access to assistance, nice save features and generally simplifies the daunting task of tax filing. I don't know how well it works for folks with a more complicated financial record, but it did great for all of my financials (military pay, PCS, savings accts, etc.)
Date published: 2022-02-23
Rated 5 out of 5 by
Sharitzy from
Awesome services
Great and easy, accurate and great customer service
Date published: 2022-02-23
Rated 5 out of 5 by
Otto Tech from
I've used Turbotax for decades!
It makes doing your taxes fairly easy to understand and get through. I wouldn't switch!
Date published: 2022-02-23
Rated 5 out of 5 by
Janice7700 from
Turbo tax is great
Helped me do my taxes myself. The sidebar was great with the questions I had.
Date published: 2022-02-23
Rated 5 out of 5 by
Zanibar from
Turbo Tax is really useful
Turbo Tax is easy to use. Has lots of explanations and then a summary to your tax filing.
Date published: 2022-02-23
Rated 1 out of 5 by
Amybc from
Trouble w/download
I had a 2 hour tech call and was unable to get Turbotax to work on my home desktop. The representative was great, but we were unable to solve the problem. I had to borrow a different laptop to complete my taxes.
All TurboTax® Offerings Reviews - Page 14458
Date published: 2022-02-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
QASAMAH from
EXCELLENT
THEY WERE REALLY HELPFUL AND ANSWERED ALL MY QUESTIONS
Date published: 2022-02-23
Rated 5 out of 5 by
Mamaw Kim 53 from
Wonderful step by step instruction
Very easy instruction and information when preparing taxes. All questions were answered, and very helpful.
Date published: 2022-02-23
Rated 3 out of 5 by
47Grandma from
We were finally able to get it to e file.
This is the first time I have used Turbo Tax. I found your 3 columns of "Free" "Plus" and "Deluxe" confusing as it looks like there are 3 plans when in fact there are 2 and the "Plus" can be added to either. (I had to talk to someone to find that out.) Then when I tried to file the first time it didn't go through because it was too early to file NC tax. (I had to talk again to someone to figure that out.) Then the IRS rejected my form saying the AGI was incorrect. However, it was very correct! (I talked to another representative from Turbo and was told I needed to go to IRS, set up an account, check what they had as AGI. I did that and they had the same thing that I took off line 11 on my last year's taxes. Then, another representative called me (Lila). She has worked with me for 2 days and we finally had success today! All of your representatives were kind and somewhat helpful; however, it was Lila who stuck with me and helped me get my taxes filed. Before she called, I was very sorry that I used your tax service. She has changed my mind and I will probably use your service next year.
Date published: 2022-02-23
Rated 5 out of 5 by
Fred97 from
Easy to use
I hear many people stress over doing taxes, but I have never had trouble using turbo tax. its easy to use and Ive always been able to just do it for free.
Date published: 2022-02-23
Rated 5 out of 5 by
3mpr355 from
TurboTax helps every year
It has a good user interface, lots of clarification on topics throughout the filing process, easy access to assistance, nice save features and generally simplifies the daunting task of tax filing. I don't know how well it works for folks with a more complicated financial record, but it did great for all of my financials (military pay, PCS, savings accts, etc.)
Date published: 2022-02-23
Rated 5 out of 5 by
Sharitzy from
Awesome services
Great and easy, accurate and great customer service
Date published: 2022-02-23
Rated 5 out of 5 by
Otto Tech from
I've used Turbotax for decades!
It makes doing your taxes fairly easy to understand and get through. I wouldn't switch!
Date published: 2022-02-23
Rated 5 out of 5 by
Janice7700 from
Turbo tax is great
Helped me do my taxes myself. The sidebar was great with the questions I had.
Date published: 2022-02-23
Rated 5 out of 5 by
Zanibar from
Turbo Tax is really useful
Turbo Tax is easy to use. Has lots of explanations and then a summary to your tax filing.
Date published: 2022-02-23
Rated 1 out of 5 by
Amybc from
Trouble w/download
I had a 2 hour tech call and was unable to get Turbotax to work on my home desktop. The representative was great, but we were unable to solve the problem. I had to borrow a different laptop to complete my taxes.
All TurboTax® Offerings Reviews - Page 14458
Date published: 2022-02-23