TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax can use some tweaks I think Turbo Tax has a good platform, but there are two items I encountered that were less than optimal. 1) I tried to get online help a couple of times and it was unavailable. 2) They need to tell the customer upfront what the total cost is going to be and give you the option of removing the extras. Thought it would cost me $90 and it ended up costing $190/
Date published: 2021-04-03
Rated 5 out of 5 by from very cool No phone real person contact available for installment issues
Date published: 2021-04-03
Rated 5 out of 5 by from It was great, but we owe taxes It was real easy to use and efficient way to file your taxes
Date published: 2021-04-03
Rated 5 out of 5 by from Easy as 123 Very easy to use. I am happy that I used this free application.
Date published: 2021-04-03
Rated 2 out of 5 by from LOTS OF Errors in your software Not great- when entering OID info, the software asked 10 times for the a value that was zero. Very unclear UX experience. Why enter that number of zero 10 times, why was there no indication that there were different Bonds that it may have been calculating - Bond 1, Bond 2, 3,3,5 etc when you import from brokers- customer expect that to flawless or we would go ahead and do this by mail! really poor experience- I had to pay extra for your live service- who told me that the system wasn't importing well and the UX was could be improved
Date published: 2021-04-03
Rated 5 out of 5 by from love turbo tax good service i dont need some one turbo tax help me out
Date published: 2021-04-03
Rated 5 out of 5 by from Great Experience Our experience was great. There was some occasional confusion on what was being asked in certain sections, but the call center was a great help in answering the questions.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Professional Tax Service Wonderful Service, I went thought all files under very clear description by Turbo Tax website. If I get confused for any items, there is always a further description link to click for further explanation. Would recommend to my friends and upload my membership in the near future.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Job Very detailed and simple language. Made it very easy for me to file my taxes.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax was good, but there were some glitches The experience with TurboTax was good, and once it got started, largely problem free. I liked the explanations of the various tax issues presented. It helps to understand why we're doing things. One of the last-second problems was an error in a 1099-R, and the help screen got me to a solution, which was nice. However, I had a terrible time trying to log in under the same account as last year, to the point where I just gave up and started a new account. Help screens and changing the password got me nowhere. That cost me a full day. Then, when I tried to upload last year's return PDF (created in TurboTax!) it wasn't recognized as complete. I had to hand-enter the data. Not the end of the world, but a pain. After that, it was fine.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 1446
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax can use some tweaks I think Turbo Tax has a good platform, but there are two items I encountered that were less than optimal. 1) I tried to get online help a couple of times and it was unavailable. 2) They need to tell the customer upfront what the total cost is going to be and give you the option of removing the extras. Thought it would cost me $90 and it ended up costing $190/
Date published: 2021-04-03
Rated 5 out of 5 by from very cool No phone real person contact available for installment issues
Date published: 2021-04-03
Rated 5 out of 5 by from It was great, but we owe taxes It was real easy to use and efficient way to file your taxes
Date published: 2021-04-03
Rated 5 out of 5 by from Easy as 123 Very easy to use. I am happy that I used this free application.
Date published: 2021-04-03
Rated 2 out of 5 by from LOTS OF Errors in your software Not great- when entering OID info, the software asked 10 times for the a value that was zero. Very unclear UX experience. Why enter that number of zero 10 times, why was there no indication that there were different Bonds that it may have been calculating - Bond 1, Bond 2, 3,3,5 etc when you import from brokers- customer expect that to flawless or we would go ahead and do this by mail! really poor experience- I had to pay extra for your live service- who told me that the system wasn't importing well and the UX was could be improved
Date published: 2021-04-03
Rated 5 out of 5 by from love turbo tax good service i dont need some one turbo tax help me out
Date published: 2021-04-03
Rated 5 out of 5 by from Great Experience Our experience was great. There was some occasional confusion on what was being asked in certain sections, but the call center was a great help in answering the questions.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Professional Tax Service Wonderful Service, I went thought all files under very clear description by Turbo Tax website. If I get confused for any items, there is always a further description link to click for further explanation. Would recommend to my friends and upload my membership in the near future.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Job Very detailed and simple language. Made it very easy for me to file my taxes.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax was good, but there were some glitches The experience with TurboTax was good, and once it got started, largely problem free. I liked the explanations of the various tax issues presented. It helps to understand why we're doing things. One of the last-second problems was an error in a 1099-R, and the help screen got me to a solution, which was nice. However, I had a terrible time trying to log in under the same account as last year, to the point where I just gave up and started a new account. Help screens and changing the password got me nowhere. That cost me a full day. Then, when I tried to upload last year's return PDF (created in TurboTax!) it wasn't recognized as complete. I had to hand-enter the data. Not the end of the world, but a pain. After that, it was fine.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 1446