TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from State Tax Rejection Issues My CA tax return was rejected. I have two issues. First, neither TurboTax nor the State informed me of the rejection. Nor did either tell me why. I opened TurboTax four days after filing and saw the word "Rejected." (My Federal return had been accepted in under an hour and I had received a text to inform me.) When I reviewed my CA return, I discovered that I had entered the wrong issue date for my CA Driver License when prompted. I entered my birthday in 2020 but I later noticed that the issue date is in the lower right corner of my driver license under the heading "ISS". It would have been helpful if TurboTax had helped me with this issue. Nevertheless, I corrected the issue date and refiled and hope that was the problem. Second, when TurboTax informed me of the rejection, the sequence that followed suggested that both Federal and State tax returns would be refiled. I was concerned that refiling my Federal return, which had already been accepted, might cause a problem. Nevertheless, I continued by clicking "Continue." Finally, TurboTax informed me that I would be refiling only my State return and I breathed a sigh of relief.
Date published: 2021-02-18
Rated 2 out of 5 by from Product does not communicate with TurboTax Premier TurboTax Business does not communicate with TurboTax Premier for personal taxes. This is important for S Corporations. TurboTax Premier is indicated on the back of the TurboTax Business box. I am extremely disappointed with the lack of harmony within TurboTax's own products. I have used TurboTax for many years, and this was the worst experience I have had with your products.
Date published: 2021-02-18
Rated 5 out of 5 by from awesome help Cheryl helped me and I felt blessed!!! Thank you for 30 years of experience
Date published: 2021-02-18
Rated 5 out of 5 by from Very easy Very quick and easy. I always have such an easy time doing my taxes.
Date published: 2021-02-18
Rated 5 out of 5 by from Professional All the TIME... very help specialist who took their time and explain alot to me... Love this service at tax time every year...
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use and very informative I used to use HR Block and they became problematic. I switched to TruboTax and it's much easier to use and much more informative. Glad I switched and will never look back.
Date published: 2021-02-18
Rated 4 out of 5 by from Love I love that I can do my taxes at my convenience and that all of my questions are answered easily. Not too fond that I have to pay more every year sometimes for services I don't want or need, but overall a great experience that I would recommend to others.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbo Tax is frustrating it's always forcing me to redo steps and cannot effectively import data.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome great experience, easy and not stressful. inexpensive
Date published: 2021-02-18
Rated 2 out of 5 by from This year is bad. I can never get a rep, my state was delayed and I'm confused about my state taxes now.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14440
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from State Tax Rejection Issues My CA tax return was rejected. I have two issues. First, neither TurboTax nor the State informed me of the rejection. Nor did either tell me why. I opened TurboTax four days after filing and saw the word "Rejected." (My Federal return had been accepted in under an hour and I had received a text to inform me.) When I reviewed my CA return, I discovered that I had entered the wrong issue date for my CA Driver License when prompted. I entered my birthday in 2020 but I later noticed that the issue date is in the lower right corner of my driver license under the heading "ISS". It would have been helpful if TurboTax had helped me with this issue. Nevertheless, I corrected the issue date and refiled and hope that was the problem. Second, when TurboTax informed me of the rejection, the sequence that followed suggested that both Federal and State tax returns would be refiled. I was concerned that refiling my Federal return, which had already been accepted, might cause a problem. Nevertheless, I continued by clicking "Continue." Finally, TurboTax informed me that I would be refiling only my State return and I breathed a sigh of relief.
Date published: 2021-02-18
Rated 2 out of 5 by from Product does not communicate with TurboTax Premier TurboTax Business does not communicate with TurboTax Premier for personal taxes. This is important for S Corporations. TurboTax Premier is indicated on the back of the TurboTax Business box. I am extremely disappointed with the lack of harmony within TurboTax's own products. I have used TurboTax for many years, and this was the worst experience I have had with your products.
Date published: 2021-02-18
Rated 5 out of 5 by from awesome help Cheryl helped me and I felt blessed!!! Thank you for 30 years of experience
Date published: 2021-02-18
Rated 5 out of 5 by from Very easy Very quick and easy. I always have such an easy time doing my taxes.
Date published: 2021-02-18
Rated 5 out of 5 by from Professional All the TIME... very help specialist who took their time and explain alot to me... Love this service at tax time every year...
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use and very informative I used to use HR Block and they became problematic. I switched to TruboTax and it's much easier to use and much more informative. Glad I switched and will never look back.
Date published: 2021-02-18
Rated 4 out of 5 by from Love I love that I can do my taxes at my convenience and that all of my questions are answered easily. Not too fond that I have to pay more every year sometimes for services I don't want or need, but overall a great experience that I would recommend to others.
Date published: 2021-02-18
Rated 1 out of 5 by from Turbo Tax is frustrating it's always forcing me to redo steps and cannot effectively import data.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome great experience, easy and not stressful. inexpensive
Date published: 2021-02-18
Rated 2 out of 5 by from This year is bad. I can never get a rep, my state was delayed and I'm confused about my state taxes now.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14440