TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Excellent customer service...great job I forgot his name but he was a cpa..which I already wrote a review awhile ago..he was terrific
Date published: 2021-02-20
Rated 5 out of 5 by from WOW - TURBO TAX GREAT WORKING WITH IT FOR THE FIRST TIME. VERY EASY TO USE.
Date published: 2021-02-20
Rated 5 out of 5 by from Very happy with Turbo Tax I used the online help and the person, Orma, that helped me was great.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo Tax Had Issues in 2020 I have used Turbo Tax for a number of years, prior to 2020 I had NEVER had a problem. This year I encountered a number of issues with accuracy of the numbers. One of my 2019 W2 amounts is still not correct, it includes an amount from a 2019 employer I did not work for in 2020. The state Tax payment was automatically entered and entered twice, I was not prompted for that information and had to search for some time to find the error. When I tried to complete my return on 2/16/21, I was prompted to complete what appeared to be 1099s as a "Check" to "ensure my numbers were right" and it doubled my income, had to go back and correct that. I did go ahead and use Turbo Tax to file my return by my confidence in your company is severely damaged at this point in time. I am not sure that the security of my information and integrity of your calculation are what they have been in the past
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is fast and intiuitive I used another online tax service the last 10 years and changed to Turbo Tax because I wanted to see if it was any better. It was great! Very intuitive and understandable.
Date published: 2021-02-20
Rated 1 out of 5 by from charged twice for Turbo tax I downloaded MAC version, and was charged, but would not load due to my OS version. I was charged, AGAIN, when I filed via web version
Date published: 2021-02-20
Rated 3 out of 5 by from Mmha... Bugs you have: 1. You are more expensive than other tax software :-( 2. You haven't found my Washington State Employees credit union in your list at all. While it starts with W, you started offering me the first letter of the alphabet. 3. You didn't give me a tax break for me working in my house more than a half time. 5. Five or more times you tried to sell me your delux plus version for $50 MORE 6. your confirmation code had three 6's in the raw - VERY BAD sign.
Date published: 2021-02-20
Rated 5 out of 5 by from Success with minimal effort Always appreciate the "Learn More" options. Screens are well presented. Easy to save and come back later to continue. Successfully submitted federal and state returns with basically minimal effort.
Date published: 2021-02-20
Rated 4 out of 5 by from Recommend this! Good experience. Good prompts. Had a few glitches when income was double counted as well as state refund. Otherwise overall good experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Love it! I use it every year Turbotax is reliable and easy to use. I wouldn't go anywhere else.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14439
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent customer service...great job I forgot his name but he was a cpa..which I already wrote a review awhile ago..he was terrific
Date published: 2021-02-20
Rated 5 out of 5 by from WOW - TURBO TAX GREAT WORKING WITH IT FOR THE FIRST TIME. VERY EASY TO USE.
Date published: 2021-02-20
Rated 5 out of 5 by from Very happy with Turbo Tax I used the online help and the person, Orma, that helped me was great.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo Tax Had Issues in 2020 I have used Turbo Tax for a number of years, prior to 2020 I had NEVER had a problem. This year I encountered a number of issues with accuracy of the numbers. One of my 2019 W2 amounts is still not correct, it includes an amount from a 2019 employer I did not work for in 2020. The state Tax payment was automatically entered and entered twice, I was not prompted for that information and had to search for some time to find the error. When I tried to complete my return on 2/16/21, I was prompted to complete what appeared to be 1099s as a "Check" to "ensure my numbers were right" and it doubled my income, had to go back and correct that. I did go ahead and use Turbo Tax to file my return by my confidence in your company is severely damaged at this point in time. I am not sure that the security of my information and integrity of your calculation are what they have been in the past
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is fast and intiuitive I used another online tax service the last 10 years and changed to Turbo Tax because I wanted to see if it was any better. It was great! Very intuitive and understandable.
Date published: 2021-02-20
Rated 1 out of 5 by from charged twice for Turbo tax I downloaded MAC version, and was charged, but would not load due to my OS version. I was charged, AGAIN, when I filed via web version
Date published: 2021-02-20
Rated 3 out of 5 by from Mmha... Bugs you have: 1. You are more expensive than other tax software :-( 2. You haven't found my Washington State Employees credit union in your list at all. While it starts with W, you started offering me the first letter of the alphabet. 3. You didn't give me a tax break for me working in my house more than a half time. 5. Five or more times you tried to sell me your delux plus version for $50 MORE 6. your confirmation code had three 6's in the raw - VERY BAD sign.
Date published: 2021-02-20
Rated 5 out of 5 by from Success with minimal effort Always appreciate the "Learn More" options. Screens are well presented. Easy to save and come back later to continue. Successfully submitted federal and state returns with basically minimal effort.
Date published: 2021-02-20
Rated 4 out of 5 by from Recommend this! Good experience. Good prompts. Had a few glitches when income was double counted as well as state refund. Otherwise overall good experience.
Date published: 2021-02-20
Rated 5 out of 5 by from Love it! I use it every year Turbotax is reliable and easy to use. I wouldn't go anywhere else.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14439