TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Easy to use but not economical Last year I paid about $260 for someone to prepare my taxes for me. I was in a bind and forgot to do my taxes this year so I had to do it last minute. I chose Turbo Tax. I expected it to be significantly cheaper since I'm doing the brunt of the work myself. However, I saved less than $15 dollars.
Date published: 2023-04-17
Rated 1 out of 5 by from costco purchase I will never again use the cheap costco desktop discount version. It is incredibly buggy for mac and that's being kind. I am highly adaptable to most new software products and must say, this needs much development to prove user friendly. Just hope it pays my tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty fast and easy, even for an amateur It's all pretty fast and easy. It automatically inputs W-2 income, investment statements, etc. We only had some small glitches with my wife's Schedule C, since the categories on Turbo Tax do not quite match those on the Schedule C form. It's been that way for several years, and it's not a huge deal, but someone should change that. We've been doing our taxes with Turbo Tax for many years now; we used to use H & R Block, but we've gotten better results with Turbo Tax, and it's easier.
Date published: 2023-04-17
Rated 1 out of 5 by from Thanks Turbo Tax Easy fast and lots of help throughout the process...
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Turbo Tax Smooth and fast tax preparation ... always accurate
Date published: 2023-04-17
Rated 2 out of 5 by from Spammy Once a quality service. Now, too many ads for upsells throughout the process; it's disorienting. If you fall for one of their 'UX Dark Patterns' (look it up), and accidentally click on one of the upgrade products, then in order to downgrade they will make you clear you ENTIRE tax return that you likely already spent significant time on filling out. It used to be no-brainer for me to use Turbo Tax. Due to the dark patterns this year, I ended up paying an extra $50-60. Because of that I will not be using them again in the future. So yes, you won an extra $50 this time, but lost a life long customer and I won't recommend this tool in the future.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is quick and user friendly! As a first-time filer, I was extremely intrigued by how user-friendly TurboTax was, especially with me being an active duty member of the Army.
Date published: 2023-04-17
Rated 3 out of 5 by from good good enough this is stupid don't make this stupid really
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and easy Fast easy experience, very smooth and made a tough job easy!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax-My Faithful Tax Prep Friend I like the question format. It makes tax prep less daunting. Response time was incredibly fast. IRS accepted my return within 10 minutes of filing! One area for improvement: Roth IRA contributions. I clicked on Roth, but it took me to Traditional IRA, then led me to believe that I have over-funded my Traditional IRA. A few clicks later I finally got to the Roth IRA section...... very confusing and frustrating. But, other than that, TurboTax gets an A+!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use but not economical Last year I paid about $260 for someone to prepare my taxes for me. I was in a bind and forgot to do my taxes this year so I had to do it last minute. I chose Turbo Tax. I expected it to be significantly cheaper since I'm doing the brunt of the work myself. However, I saved less than $15 dollars.
Date published: 2023-04-17
Rated 1 out of 5 by from costco purchase I will never again use the cheap costco desktop discount version. It is incredibly buggy for mac and that's being kind. I am highly adaptable to most new software products and must say, this needs much development to prove user friendly. Just hope it pays my tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Pretty fast and easy, even for an amateur It's all pretty fast and easy. It automatically inputs W-2 income, investment statements, etc. We only had some small glitches with my wife's Schedule C, since the categories on Turbo Tax do not quite match those on the Schedule C form. It's been that way for several years, and it's not a huge deal, but someone should change that. We've been doing our taxes with Turbo Tax for many years now; we used to use H & R Block, but we've gotten better results with Turbo Tax, and it's easier.
Date published: 2023-04-17
Rated 1 out of 5 by from Thanks Turbo Tax Easy fast and lots of help throughout the process...
Date published: 2023-04-17
Rated 5 out of 5 by from 2022 Turbo Tax Smooth and fast tax preparation ... always accurate
Date published: 2023-04-17
Rated 2 out of 5 by from Spammy Once a quality service. Now, too many ads for upsells throughout the process; it's disorienting. If you fall for one of their 'UX Dark Patterns' (look it up), and accidentally click on one of the upgrade products, then in order to downgrade they will make you clear you ENTIRE tax return that you likely already spent significant time on filling out. It used to be no-brainer for me to use Turbo Tax. Due to the dark patterns this year, I ended up paying an extra $50-60. Because of that I will not be using them again in the future. So yes, you won an extra $50 this time, but lost a life long customer and I won't recommend this tool in the future.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is quick and user friendly! As a first-time filer, I was extremely intrigued by how user-friendly TurboTax was, especially with me being an active duty member of the Army.
Date published: 2023-04-17
Rated 3 out of 5 by from good good enough this is stupid don't make this stupid really
Date published: 2023-04-17
Rated 5 out of 5 by from Fast and easy Fast easy experience, very smooth and made a tough job easy!
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax-My Faithful Tax Prep Friend I like the question format. It makes tax prep less daunting. Response time was incredibly fast. IRS accepted my return within 10 minutes of filing! One area for improvement: Roth IRA contributions. I clicked on Roth, but it took me to Traditional IRA, then led me to believe that I have over-funded my Traditional IRA. A few clicks later I finally got to the Roth IRA section...... very confusing and frustrating. But, other than that, TurboTax gets an A+!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1443