TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Have used Turbo Tax for 8 years. Doing taxes can be stressful, however; Turbo Tax is user friendly and easy to understand.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy squeezy lemon peazy User friendly and easy to file both state and federal to say the least.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Is Awesome!! Great Experience !, Very Easy to use and such a great program. Been using them for 5 years now
Date published: 2021-02-19
Rated 1 out of 5 by from Horrible This year's version of TurboTax is horrible premier. Glitches, state rejection twice. Not happy after 9 years with you. Considering another option next year.
Date published: 2021-02-19
Rated 3 out of 5 by from I had some problems I had a problem with my AGI being wrong. Although the tech i spoke with was great she did not know how to remedy the problem. Turbo tax should make sure that their techs are updated on things frequently. My 2019 taxes were not processed because of a HC form I didn't receive from Massachusetts. So when i put in my AGI for last year it did not recognize it. I had to call the IRS to find out how to file this years taxes. Now I know that if a prior years taxes have not been processed the IRS has "0" as that years AGI. Also when i tried to amend my 2019 taxes the turbo tax software doubled what I owed for penalty of going over my allotted tax credits. I had to delete the amended forms and reconfigure the numbers. There is a major glitch in the program because after I deleted the amended form the tax I owed was actually the correct number that I figured out on paper. I don't know the exact problem is, because when i reviewed the 1095A form it didn't show that it was in 2x but the amount I owed somehow doubled. My taxes now owed because of the health care credits is $1,345 but before I deleted the form 1095A and re-ran the forms turbo tax had me owing $2,690. BEWARE and BE CAREFUL! Double check everything! I am usually very happy with turbo tax but last years and this years taxes have been a mess. I paid for deluxe last year but my taxes are still not done and nobody knows the answer to why the software did what it did.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Make It Easy I really like that they make it easy for people like me that don't have a lot going on. The prompting so I can just enter information as I go. I also like that they ask you for things you may not even consider. Great Product. I'm a loyal customer!
Date published: 2021-02-19
Rated 5 out of 5 by from Super helpful quick one on one friendly help available. easy to use and digest dashboard!
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is awesome! It was wonderful! I used Turbo Tax last year. It's easy. Thanks Turbo Tax online!
Date published: 2021-02-19
Rated 4 out of 5 by from Eventually could file Had a LOT of trouble getting past error messages. Diana spent a lot of time trying to resolve. Still not clear what was wrong, but eventually was able to file using my phone.
Date published: 2021-02-19
Rated 1 out of 5 by from TURBO TAX IS OVER-RATED TOO MANY CLITCHES AND THEN THEY ADVERTISE THAT IT'S FREE. WHEN THEY KNOW THERE'S A HUGE FEE WHEN YOU'RE DONE!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14417
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Have used Turbo Tax for 8 years. Doing taxes can be stressful, however; Turbo Tax is user friendly and easy to understand.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy squeezy lemon peazy User friendly and easy to file both state and federal to say the least.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Is Awesome!! Great Experience !, Very Easy to use and such a great program. Been using them for 5 years now
Date published: 2021-02-19
Rated 1 out of 5 by from Horrible This year's version of TurboTax is horrible premier. Glitches, state rejection twice. Not happy after 9 years with you. Considering another option next year.
Date published: 2021-02-19
Rated 3 out of 5 by from I had some problems I had a problem with my AGI being wrong. Although the tech i spoke with was great she did not know how to remedy the problem. Turbo tax should make sure that their techs are updated on things frequently. My 2019 taxes were not processed because of a HC form I didn't receive from Massachusetts. So when i put in my AGI for last year it did not recognize it. I had to call the IRS to find out how to file this years taxes. Now I know that if a prior years taxes have not been processed the IRS has "0" as that years AGI. Also when i tried to amend my 2019 taxes the turbo tax software doubled what I owed for penalty of going over my allotted tax credits. I had to delete the amended forms and reconfigure the numbers. There is a major glitch in the program because after I deleted the amended form the tax I owed was actually the correct number that I figured out on paper. I don't know the exact problem is, because when i reviewed the 1095A form it didn't show that it was in 2x but the amount I owed somehow doubled. My taxes now owed because of the health care credits is $1,345 but before I deleted the form 1095A and re-ran the forms turbo tax had me owing $2,690. BEWARE and BE CAREFUL! Double check everything! I am usually very happy with turbo tax but last years and this years taxes have been a mess. I paid for deluxe last year but my taxes are still not done and nobody knows the answer to why the software did what it did.
Date published: 2021-02-19
Rated 5 out of 5 by from Always Make It Easy I really like that they make it easy for people like me that don't have a lot going on. The prompting so I can just enter information as I go. I also like that they ask you for things you may not even consider. Great Product. I'm a loyal customer!
Date published: 2021-02-19
Rated 5 out of 5 by from Super helpful quick one on one friendly help available. easy to use and digest dashboard!
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is awesome! It was wonderful! I used Turbo Tax last year. It's easy. Thanks Turbo Tax online!
Date published: 2021-02-19
Rated 4 out of 5 by from Eventually could file Had a LOT of trouble getting past error messages. Diana spent a lot of time trying to resolve. Still not clear what was wrong, but eventually was able to file using my phone.
Date published: 2021-02-19
Rated 1 out of 5 by from TURBO TAX IS OVER-RATED TOO MANY CLITCHES AND THEN THEY ADVERTISE THAT IT'S FREE. WHEN THEY KNOW THERE'S A HUGE FEE WHEN YOU'RE DONE!
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14417