TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from they're alright I was disappointed that the fees were different at the end
Date published: 2022-02-27
Rated 5 out of 5 by from Makes taxes easier Covers all the questions, good online help including chat, other notes, etc; when you need more information
Date published: 2022-02-27
Rated 1 out of 5 by from Clueless Customer Service I paid $199 for "tax professionals" to help me but when i called to get help, nobody knew what to do and someone even hung up on me. Turbo tax is an easy software to use but when if you need help, it is pointless
Date published: 2022-02-27
Rated 5 out of 5 by from File confidently and with ease This is my 8th year using Turbo Tax. I keep coming back because it is simple to use, provides a great measure of confidence that the taxes are filed with appropriate detail, honestly, with the live support when necessary. I also like having my tax history all neatly and completely in one place - my Turbo tax account.
Date published: 2022-02-27
Rated 1 out of 5 by from This was awful I have been trying to file my taxes since February 1 I’ve been proceeded to have help from a “expert” and they didn’t do anything. And then proceeded to file everything on my own today and believe that they went through in to check on them 21 days later and realize that they did not go through then having to pay close to $100 to the file them.
Date published: 2022-02-27
Rated 5 out of 5 by from Up to date to Help! Turbo Tax has really helped this year with all the changes in the country.... they really helped me feel at ease to hit submit on my return!!!
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax is an easy product to follow. It asked the right questions, up front so you don't have to go through unnecessary steps, such as W2, SSA, Pension. It was like hands free. I recommend turbo tax to all my family and friends.
Date published: 2022-02-27
Rated 5 out of 5 by from Great experience in doing taxes Really helped to have the chat function to figure out little things
Date published: 2022-02-27
Rated 3 out of 5 by from First time user of full service Maybe next year I would have a better handle on the time expectation.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great I am a disabled veteran and turbo tax is easy for me to use. My son also used it this year for the first time.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from they're alright I was disappointed that the fees were different at the end
Date published: 2022-02-27
Rated 5 out of 5 by from Makes taxes easier Covers all the questions, good online help including chat, other notes, etc; when you need more information
Date published: 2022-02-27
Rated 1 out of 5 by from Clueless Customer Service I paid $199 for "tax professionals" to help me but when i called to get help, nobody knew what to do and someone even hung up on me. Turbo tax is an easy software to use but when if you need help, it is pointless
Date published: 2022-02-27
Rated 5 out of 5 by from File confidently and with ease This is my 8th year using Turbo Tax. I keep coming back because it is simple to use, provides a great measure of confidence that the taxes are filed with appropriate detail, honestly, with the live support when necessary. I also like having my tax history all neatly and completely in one place - my Turbo tax account.
Date published: 2022-02-27
Rated 1 out of 5 by from This was awful I have been trying to file my taxes since February 1 I’ve been proceeded to have help from a “expert” and they didn’t do anything. And then proceeded to file everything on my own today and believe that they went through in to check on them 21 days later and realize that they did not go through then having to pay close to $100 to the file them.
Date published: 2022-02-27
Rated 5 out of 5 by from Up to date to Help! Turbo Tax has really helped this year with all the changes in the country.... they really helped me feel at ease to hit submit on my return!!!
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax is an easy product to follow. It asked the right questions, up front so you don't have to go through unnecessary steps, such as W2, SSA, Pension. It was like hands free. I recommend turbo tax to all my family and friends.
Date published: 2022-02-27
Rated 5 out of 5 by from Great experience in doing taxes Really helped to have the chat function to figure out little things
Date published: 2022-02-27
Rated 3 out of 5 by from First time user of full service Maybe next year I would have a better handle on the time expectation.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great I am a disabled veteran and turbo tax is easy for me to use. My son also used it this year for the first time.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 14408