TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from They charged me for my return and should be free They charged me $130.00 to do my refund and my income was way below the $72,000. That is just wrong.
Date published: 2021-02-19
Rated 5 out of 5 by from Generally happy with the product. Easy to use. I've not found a way to review previous year's return with downloading the whole document.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is always the way to go Year after year, TurboTax is quick, thorough, and easy to use
Date published: 2021-02-19
Rated 3 out of 5 by from Easy to follow Easy to follow. But forced to pay. No way out. Then charged separately per item instead of just one fee of $40. My last year for using Turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by from Easy! So easy to use ,it's a great product! I will use TurboTax again next year!
Date published: 2021-02-19
Rated 5 out of 5 by from Super easy and quick The live chat really helps and explains everything well as well as step by steps on how to fix and correct if you made a mistake.
Date published: 2021-02-19
Rated 2 out of 5 by from TT Doesn't Update in a Timely Manner This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by from Does the job well Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by from Was fairly easy. Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from They charged me for my return and should be free They charged me $130.00 to do my refund and my income was way below the $72,000. That is just wrong.
Date published: 2021-02-19
Rated 5 out of 5 by from Generally happy with the product. Easy to use. I've not found a way to review previous year's return with downloading the whole document.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is always the way to go Year after year, TurboTax is quick, thorough, and easy to use
Date published: 2021-02-19
Rated 3 out of 5 by from Easy to follow Easy to follow. But forced to pay. No way out. Then charged separately per item instead of just one fee of $40. My last year for using Turbo tax
Date published: 2021-02-19
Rated 5 out of 5 by from Easy! So easy to use ,it's a great product! I will use TurboTax again next year!
Date published: 2021-02-19
Rated 5 out of 5 by from Super easy and quick The live chat really helps and explains everything well as well as step by steps on how to fix and correct if you made a mistake.
Date published: 2021-02-19
Rated 2 out of 5 by from TT Doesn't Update in a Timely Manner This is my first shot at TT and I am a bit underwhelmed. First I bought the program for download. After completing it (very easy), I couldn't get it to open. After several HOURS and a few calls for support, find out TT only works on a Mac with an old OS--Mojave, not Catalina. So do it all over online. I was given a code for credit since I had to buy the program all over again. Code didn't work. A couple more hours with Support. Told to ask for a refund, I did, still haven't heard back. I spent a total of EIGHT hours with Support that day. Now, I discover that the State return was rejected. Why? Because TT still hadn't updated that portion of the program so I was instructed to wait several days until the update was complete. I guess it was a big surprise to them. You would think a company like Intuit would be more on the ball. Very underwhelmed, I had heard so much better about this program.
Date published: 2021-02-19
Rated 4 out of 5 by from Does the job well Works great but had a small problem. Had a loss of 3 cents on an account and return would not proceed. Went back and changed the loss to 1 dollar and it went through. IRS will not take anything that is not a full dollar amount. Don't know how you'll address this.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is GREAT I have used Turbo Tax for 8 years now, and have no plans to go elsewhere
Date published: 2021-02-19
Rated 4 out of 5 by from Was fairly easy. Did it myself.as a first time user. I am not sure how I will get a copy.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14408