TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Very helpful It was very easy to use and very helpful. Was going great until I found out I had to pay $60 to be able to complete filing. Went to take it out of my return but would have cost an extra $40 to do that. Had to take it out of my credit card.
Date published: 2021-05-12
Rated 5 out of 5 by from So Easy! I thought I might need live help but was able to get through it with no problems at all. Easier than last year for me. They've really got their act together. Love being able to file Fed and State together!
Date published: 2021-05-12
Rated 5 out of 5 by from Great first time experience Until this year, I have taken care of my family's taxes on my own on paper. Turbo Tax makes this so easy and fast. I'll never do it on my own again.
Date published: 2021-05-12
Rated 5 out of 5 by from Well made; high quality Takes most of the heavy lifting out of tax preparation. Don't know how I would complete my tax returns without it. However, the section on Foreign Income Tax Credits is complicated and difficult to use. Hope Intuit makes that section easier to use.
Date published: 2021-05-12
Rated 2 out of 5 by from Multiple problems this year Cannot enter certain deduction information. After spending hours trying to use Help (which did not help). I spoke to someone on the phone. They had me switch access to run program as Admin. This worked but seems like a work around and not an actual fix. Also efile failed. Again No help. Spoke to Tech and said it was an IRS issue. Aftyer paying extra to efile State return, I had to file by paper.
Date published: 2021-05-12
Rated 3 out of 5 by from Useful, but beware of flaws Seems to produce accurate returns with only a little more than the time it should take to work on them. Still has numerous annoying flaws, some of which go back several years: - false "we've hit a snag" notice when it checks for updates; - transfer from last year has no apparent work around when last year's tax data file is available but TurboTax can't find it; - No way to edit lists of source names in, for instance, Sched B interest and dividends or Qualified Business Income schedule, which just show numerous items with identical labels consisting of taxpayer's or brokerage's name, which makes it very time consuming to review them individually; - worksheets for partnership K-1s still aren't completely correct for entering Box 20 data, and TurboTax has two places the details are to be entered, and then calls it an error if you fill out both; - Schedule E worksheet won't accept $0 for added expenses categories under "Other" - almost impossible to correct error shown during Review for foreign source income and tax paid, because there's no link to wherever the information is coming from; and - unnecessarily difficult to apply federal refund to next year's estimated taxes, because it's not in the regular flow in EasyStep. I had to search through the help screen to find out when to access it. Also, on that screen, it calls one choice "receive full refund (recommended)", but provides no information about who recommends that or why it's recommended.
Date published: 2021-05-12
Rated 1 out of 5 by from Terrible waste of money and time for a trust Program is so poorly written and presented. A pro would not use it and a novice (not just a beginner) will wrestle with it for many hours. So many bad things to say about TT for business... for trusts. Just absurd that the program would ask *me* to decide if I needed to file specific forms with ZERO explanation of what they are... no hyperlink... no popup.. nothing. So... for those of you who may need this... I googled each form and gave my interpretation of that form's application below. TT knew that my trust didn't run a business of any sort, so I can't imagine why it would ask me if I needed to file these things. Remember... all TT asked me was "Do you need to file form 720?" The explanations below are from my googling. 720..If you own a business that deals in goods and services subject to excise tax, you must 940..for employers to report your annual Federal Unemployment Tax Act (FUTA) tax 941..Employer's QUARTERLY Federal Tax Return 943..Employer's Annual Federal Tax Return for Agricultural Employees 944..smaller employers pay fed tax withheld from employees SS and Medicare owed 945.. fed tax withheld under bkup withholding requirements from all nonemployee payees 990..information about a nonprofit organization 1042.. income of foreign persons and entities Bxna.... this is NOT APPLICABLE.... and I'm Not Applicable
Date published: 2021-05-12
Rated 5 out of 5 by from Very Helpful and quick Phone support was quick. Waited less than 5 minutes for a call back. Very Helpful with all my questions
Date published: 2021-05-12
Rated 5 out of 5 by from Great Job! Great communication and education in the process! My Wife and I are happy and will use LaShamda from Turbo Tax again
Date published: 2021-05-12
Rated 5 out of 5 by from It was a breeze today. TurboTax seemed to be easier this time. It was a lot less stressful.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1439
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Very helpful It was very easy to use and very helpful. Was going great until I found out I had to pay $60 to be able to complete filing. Went to take it out of my return but would have cost an extra $40 to do that. Had to take it out of my credit card.
Date published: 2021-05-12
Rated 5 out of 5 by from So Easy! I thought I might need live help but was able to get through it with no problems at all. Easier than last year for me. They've really got their act together. Love being able to file Fed and State together!
Date published: 2021-05-12
Rated 5 out of 5 by from Great first time experience Until this year, I have taken care of my family's taxes on my own on paper. Turbo Tax makes this so easy and fast. I'll never do it on my own again.
Date published: 2021-05-12
Rated 5 out of 5 by from Well made; high quality Takes most of the heavy lifting out of tax preparation. Don't know how I would complete my tax returns without it. However, the section on Foreign Income Tax Credits is complicated and difficult to use. Hope Intuit makes that section easier to use.
Date published: 2021-05-12
Rated 2 out of 5 by from Multiple problems this year Cannot enter certain deduction information. After spending hours trying to use Help (which did not help). I spoke to someone on the phone. They had me switch access to run program as Admin. This worked but seems like a work around and not an actual fix. Also efile failed. Again No help. Spoke to Tech and said it was an IRS issue. Aftyer paying extra to efile State return, I had to file by paper.
Date published: 2021-05-12
Rated 3 out of 5 by from Useful, but beware of flaws Seems to produce accurate returns with only a little more than the time it should take to work on them. Still has numerous annoying flaws, some of which go back several years: - false "we've hit a snag" notice when it checks for updates; - transfer from last year has no apparent work around when last year's tax data file is available but TurboTax can't find it; - No way to edit lists of source names in, for instance, Sched B interest and dividends or Qualified Business Income schedule, which just show numerous items with identical labels consisting of taxpayer's or brokerage's name, which makes it very time consuming to review them individually; - worksheets for partnership K-1s still aren't completely correct for entering Box 20 data, and TurboTax has two places the details are to be entered, and then calls it an error if you fill out both; - Schedule E worksheet won't accept $0 for added expenses categories under "Other" - almost impossible to correct error shown during Review for foreign source income and tax paid, because there's no link to wherever the information is coming from; and - unnecessarily difficult to apply federal refund to next year's estimated taxes, because it's not in the regular flow in EasyStep. I had to search through the help screen to find out when to access it. Also, on that screen, it calls one choice "receive full refund (recommended)", but provides no information about who recommends that or why it's recommended.
Date published: 2021-05-12
Rated 1 out of 5 by from Terrible waste of money and time for a trust Program is so poorly written and presented. A pro would not use it and a novice (not just a beginner) will wrestle with it for many hours. So many bad things to say about TT for business... for trusts. Just absurd that the program would ask *me* to decide if I needed to file specific forms with ZERO explanation of what they are... no hyperlink... no popup.. nothing. So... for those of you who may need this... I googled each form and gave my interpretation of that form's application below. TT knew that my trust didn't run a business of any sort, so I can't imagine why it would ask me if I needed to file these things. Remember... all TT asked me was "Do you need to file form 720?" The explanations below are from my googling. 720..If you own a business that deals in goods and services subject to excise tax, you must 940..for employers to report your annual Federal Unemployment Tax Act (FUTA) tax 941..Employer's QUARTERLY Federal Tax Return 943..Employer's Annual Federal Tax Return for Agricultural Employees 944..smaller employers pay fed tax withheld from employees SS and Medicare owed 945.. fed tax withheld under bkup withholding requirements from all nonemployee payees 990..information about a nonprofit organization 1042.. income of foreign persons and entities Bxna.... this is NOT APPLICABLE.... and I'm Not Applicable
Date published: 2021-05-12
Rated 5 out of 5 by from Very Helpful and quick Phone support was quick. Waited less than 5 minutes for a call back. Very Helpful with all my questions
Date published: 2021-05-12
Rated 5 out of 5 by from Great Job! Great communication and education in the process! My Wife and I are happy and will use LaShamda from Turbo Tax again
Date published: 2021-05-12
Rated 5 out of 5 by from It was a breeze today. TurboTax seemed to be easier this time. It was a lot less stressful.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1439