TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing! I love TurboTax. It's quick and easy. Let's me double check to make sure I'm getting all the deductions. So convenient!
Date published: 2021-02-19
Rated 5 out of 5 by from Cant believe how easy it was This is the first time I tried to file my own taxes. I started to file with H & R Block and it was so complicated I gave up. So I went to Turbo Tax, and I can't believe it was so easy. And it cost me $0. There was even a rejection of my state taxes due to an error in the Turbo Tax system, but they notified me immediately and it took me less than 10 minutes for them to walk me through it on line and refile. I love this this service. Thank you for saving me almost $500 in fees to have H & R Block do for me what I could do for myself.
Date published: 2021-02-19
Rated 5 out of 5 by from As always quick and easy Always quick easy to the point have used for years never have a problem
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax makes it easy on me! I had a question and had someone call me, he was super friendly and answered my question without beating around the bush. I've used TT for years and I like how all my info is on file so I don't have to re enter everything every year. I'll continue to use this service!
Date published: 2021-02-19
Rated 1 out of 5 by from What's wrong with your State of Virginia software? I got a notification from TurboTax that there was a problem with my state return - rejected. Logged in to my account. Your web page stated it would walk me through the corrections. It did not. I got through to the refile page, refiled the return, and I still have no idea what was wrong or if anything was corrected. This is YOUR software problem, yet I must correct whatever is wrong. But your software is dead silent about any of the issues, and totally confusing about what I am supposed to do to correct it. You are a huge company with a giant staff of programmers. I simply do not understand why you can't get things right the first time. Nor can I understand why the correction of YOUR errors has to be so confusing. Don't you even exercise these programs before you roll them out? What an amateur operation. How can I trust you again? You had one JOB.......
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14372
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
Rated 5 out of 5 by from Amazing! I love TurboTax. It's quick and easy. Let's me double check to make sure I'm getting all the deductions. So convenient!
Date published: 2021-02-19
Rated 5 out of 5 by from Cant believe how easy it was This is the first time I tried to file my own taxes. I started to file with H & R Block and it was so complicated I gave up. So I went to Turbo Tax, and I can't believe it was so easy. And it cost me $0. There was even a rejection of my state taxes due to an error in the Turbo Tax system, but they notified me immediately and it took me less than 10 minutes for them to walk me through it on line and refile. I love this this service. Thank you for saving me almost $500 in fees to have H & R Block do for me what I could do for myself.
Date published: 2021-02-19
Rated 5 out of 5 by from As always quick and easy Always quick easy to the point have used for years never have a problem
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax makes it easy on me! I had a question and had someone call me, he was super friendly and answered my question without beating around the bush. I've used TT for years and I like how all my info is on file so I don't have to re enter everything every year. I'll continue to use this service!
Date published: 2021-02-19
Rated 1 out of 5 by from What's wrong with your State of Virginia software? I got a notification from TurboTax that there was a problem with my state return - rejected. Logged in to my account. Your web page stated it would walk me through the corrections. It did not. I got through to the refile page, refiled the return, and I still have no idea what was wrong or if anything was corrected. This is YOUR software problem, yet I must correct whatever is wrong. But your software is dead silent about any of the issues, and totally confusing about what I am supposed to do to correct it. You are a huge company with a giant staff of programmers. I simply do not understand why you can't get things right the first time. Nor can I understand why the correction of YOUR errors has to be so confusing. Don't you even exercise these programs before you roll them out? What an amateur operation. How can I trust you again? You had one JOB.......
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14372